Vanguard Managed Solutions 342 installation manual Factory Repair

Factory Repair

Packaging Guidelines for Equipment Return

To return equipment for factory repair, call the VanguardMS Technical Support Center at (800) 544-0062, for return authorization and instructions. When you call, you will be given a Return Material Authorization (RMA) control number. Mark this number clearly on the shipping container for ease of identification and faster service. The RMA control number provides a convenient tracking reference for both parties. Please have the following information available for each piece of equipment you return:

•Product name and description

•Serial number

•Failure symptoms

Data communications equipment or parts that are to be returned to VanguardMS for any reason must be properly packaged to prevent damage in shipment and handling.

If the original packing material and shipping container are available, reuse these items to return equipment. If these items are not available, it is your responsibility to package the contents in a manner that protects the equipment from damage during normal shipping and handling. Responsibility for damage to equipment during transit must be resolved between you and the carrier. VanguardMS can provide you with specific packaging instructions upon request.

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