If You Are Having Difficulty with Your Fax Machine | Visioneer 1780

M A I N T E N A N C E A N D T R O U B L E S H O O T I N G	77
M A I N T E N A N C E A N D T R O U B L E S H O O T I N G

SCANNER ERROR

Try cleaning the white roller and the glass strip under the roller. During cleaning, we recommend you unplug the power cord. If you still get a scanner error, contact Brother Customer Service at

USA:	1-800-284-4329 (voice)

From within Canada: 1-800-853-6660(voice)

From within Montreal: 1-514-685-6464(voice)

We recommend that you clean the scanner routinely.

If You Are Having Difficulty with Your Fax Machine

If you think there is a problem with your fax machine, make a copy first. If the copy looks good, the problem is probably not your fax machine. Check the difficulties below and follow the troubleshooting tips.

Printing or Receiving Faxes

Condensed Print and Horizontal Streaks;

Top and Bottom of Sentences Cut Off

If your copy looks good, you probably had a bad connection, with static or interference on the phone line. If the copy looks bad, clean the scanner area. If there is still a problem, call Brother Customer Service at 1-800-284-4329 (USA) or 1-800-853-6660 (from within Canada) or 1-514-685-6464 (from within Montreal).

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Visioneer 1780, 1270, 1770 If You Are Having Difficulty with Your Fax Machine, Scanner Error, Printing or Receiving Faxes

Contents

FAX 1170 FAX 1270 MFC 1770 MFC If You Need to Call Customer Service Brother Bulletin Board For Customer ServiceFax-Back System Brother on the World Wide Web For USA and Canada Description Ordering Accessories and Supplies Table of Contents Inserting spaces Printing a Fax in Memory Vii Viii Using This Manual Test Sheet Procedures for USA onlyFinding Information Fax Tones and Handshake About Fax Machines ECM Error Correction Mode 1170 FAX 1170 Control Panel Overview 1270 FAX 1270 Control Panel Overview MFC MFC 1770/1780 Control Panel Overview Assembly and Connections Make sure you have the following items Packing List Assembly Choosing a LocationAttach the document support Attach recording paper support Install the printing cartridge Install recording paper Connect the handset Connect the power cord Two-Line Phone System Connect the telephone lineSpecial Line Considerations Roll Over Phone Lines Converting Telephone Wall Outlets See Easy Receive Multi-Line Connections PBX Custom Features on Your Phone Line Connecting an External Telephone Answering Device TADSequence Connections Outgoing Message OGM Connecting an External Telephone Fax Settings Setting Dialing Mode Tone/PulseSetting Date and Time Entering Text Setting Station ID Repeating letters Special characters and symbolsInserting spaces Making corrections Storing One Touch Dial Numbers FAX or F/T or TEL 987 65 One Touch Dialing Enter & SET Storing Speed Dial NumbersSpeed Dialing SPEED-DIAL? # Setting Groups for Broadcasting Setup Groupgo Enter & SETChanging One Touch Speed Dial Numbers Setting Beeper Level Memory StorageName Enter & SET User-Friendly Programming Function Mode Alternating Displays Function Selection TableFAX NO. & Start Copy Press Copy Cancel JOB More Info Interrupt A P T E R F O U R Before you begin Sending Faxes Manual Transmission Contrast Setting Manual and Automatic Fax Redial Select Answer ModeReceiving Faxes Automatic Transmission Easy Receive Current Answer Mode Ring Timexx SEC Setting Ring DelaySetting F/T Ring Time FAX/TEL Manual FAX only TAD Setting the Handset Volume Speaker Volume RCD Paper Ring VolumeSetting Recording Paper Size Smoothing Printing a Reduced Incoming Document Reduction Manual Dialing Dialing Options One Touch Dialing HoldPause Searching Telephone Index Tone/Pulse A P T E R S I Quick Scan Fax Transmission Daily Timer Insert Document Delayed TransmissionInterrupting Timer and Poll Waiting Memory 100% Enter FAX no Overseas Mode Canceling a Delayed FaxOverseas Mode Cancel JOB Comment OFF Please Call Urgent Confidential Error Re-TransmissionComposing Electronic Cover To Create a Custom Comment Comment OFF Please Call Urgent Confidential User Defined Always Send CoverTemporary Cover Coverpageoff Coverpageon Printing a Cover Call ReservationCall Reserveon Call Reserveoff NEXT-FAX Reservd Print Call Back MessageNext-Fax Reservation Call Backoff Call Backon Multiple Resolution Transmission For F/T Fax/Tel Mode OnlyOperation from Extension Telephone DEACT.CODE#51 Distinctive RingRemote ACT.ON ACT.CODE*51 Pick UP to SET SET Mode Caller ID Enter FAX no Press Start KEY Setup to Poll Another FaxPolling Pollingoff Delayed Polling Setup to Be Polled Poll Waiting Copy Functions Multiple CopiesReducing and Enlarging Copies Erase ALL FAX? 1.YES 2.NO Setting Fax StorageRemote Fax Options FAX Storageoff Select & SET Programming Paging Number Paging/Fax ForwardingPaging PAG# Enter FWD# Enter & SET Changing Remote Retrieval Access CodeRemote Retrieval FAX FWD Remote Commands Using Remote Retrieval Access Code Retrieving Memory Status List and Fax Messages Changing Fax Forwarding Number Fax Machine Activity ACT.REPORTALL Dial ACT.RPT.OFF To print a reportActivity Report Interval Transmission Verification Xmit Report Standard Telephone FCC Notices A P T E R T E N International Energy Star Compliance Statement Industry Canada Compliance Statement For Canada Only Federal Comission Compliance Notice For USA Only Do not use this product near water Important Safety Instructions Voice Trademarks Compilation and Publication Notice Troubleshooting Connection Fail Error MessagesClean UP Scanner COMM.ERROR No RESPONSE/BUSY Machine Error Press Stop KEYDisconnected Document JAM Printer Fault Not RegisteredCheck Paper Scanner Error If You Are Having Difficulty with Your Fax MachinePrinting or Receiving Faxes Phone Line or Connections Vertical Black Lines When Receiving Handling Incoming Calls Sending Faxes For Customer Service Index PBX Sort Multi-Function Link option for FAX 1170 and FAX Speciﬁcations Packing Shipping the Fax Machine Remote Retrieval Access Card Changing Remote Retrieval Access Code Visit us on the World Wide Web