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78 | C H A P T E R E L E V E N |
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Vertical Black Lines When Receiving
The sender’s scanner may be dirty. Ask the sender to make a copy to see if the problem is with the sending machine. Try receiving from another fax machine. If the problem continues, call Brother Customer Service at
Phone Line or Connections
Fax Machine Does Not Answer When Called
Make sure the fax machine is in the correct receiving mode for your setup (either FAX Only or FAX/TEL). Check for dial tone. If possible, call your fax machine to hear it answer. If there is still no answer, check the telephone line cord connection. Connect a standard telephone handset to the fax machine’s telephone jack. If there is no ringing when you call your
fax machine, call your Telephone Company to check the line.
No Dial Tone on the Handset
Press Hook — OR — Lift the handset. If you hear no dial tone, check telephone line cord connections at the fax machine and wall jack. Check that the handset is connected to the fax machine’s handset jack. Test the wall jack with another single line telephone. If no dial tone on the wall outlet, call your Telephone Company.