TROUBLESHOOTING 83
The table below describes the error codes. In all cases you should check the cable connections. If you are using a USB hub, try plugging the USB cable directly to the back of the computer. If you are using a power strip, try plugging the power supply directly to a wall outlet.
Error | Problem Description | Solution | |
Code | |||
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Steady red | The scanner is not | Make sure the USB cable is plugged in. If the USB cable is | |
light | communicating with | plugged into a hub, try plugging it directly into the back of | |
| the computer. | the computer. Try a different USB port on the computer or | |
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| a different USB cable. The USB cable should not be longer | |
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| than 6 feet. | |
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4The scanner lamp is either turned off or the lamp has not warmed up enough to initiate scanning.
In the OneTouch hardware properties, turn the scanner lamp on. See page 68 for instructions. If the lamp is already on, turn the lamp off then on again. If the problem persists and your scanner’s power is plugged into a surge protector or UPS battery backup, try plugging the scanner power directly into a wall outlet.
5 | The scanner is open. | Make sure the scanner is fully closed after performing |
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| maintenance on the scanner or removing a jammed page. |
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6 | The lamp in the | Make sure that the lamp has not been turned off manually. |
| scanner body of the | See the steps on page 68 to turn the lamp on and off. Turn |
| scanner has | the scanner power off then on again after checking the |
| malfunctioned. | settings. |
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9 | Paper jam | Open the ADF and remove the jammed page. See “Clearing |
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| Paper Jams” on page 78 for details. |
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15 | Input tray empty | The paper sensor is being triggered but the rollers are not |
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| able to grab the page. Take the paper out of the input tray, |
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| then put the pages back in. Make sure the paper is far |
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| enough in for the rollers to grab the paper. |
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All Codes | An internal part in the |
and codes | scanner may have |
not | malfunctioned. |
specified in |
|
this table |
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If the problems persist, try turning off the scanner, restarting the computer, then turn the scanner power on after you have logged back into Windows.
If you are still unable to use your scanner, contact Visioneer Technical Support. Please refer to the technical support card you received with your scanner for contact information.
