Troubleshooting

Problem: The scanner won’t scan.

Check for one of these possible causes:

Are the cables loose or not plugged in securely? Inspect the cable connections. Make sure the cables are plugged in securely.

Is the scanner’s status light on? Turn on the scanner’s power. If the status light doesn’t come on, plug the power supply into another electrical outlet. If you are using a UPS battery back-up or power strip, try plugging the scanner directly to a wall outlet.

Did you restart the computer and scanner? If the scanner gets a paper jam, or looses connection because of an error, try restarting your computer and power cycling the scanner.

Did you plug the scanner into a USB hub? If you’re using a USB hub to connect the scanner try plugging the scanner’s USB cable directly to the back of the computer. It is not recommended that you use the scanner with a USB hub, if you are using a hub, the hub must have its own power supply.

Is the USB cable 6’ or less? If you are using a USB cable that is longer than 6’ you may lose connection to the scanner. The recommended USB cable length is 6’ or less, the USB cable provided with your scanner is within this range.

Did you select another image source in the scanning software? If you use multiple imaging devices with your computer, such as a camera, all-in-one printer, or another scanner, you may have selected another source for images. Make sure Xerox DocuMate 4760 is selected as the scanner.

Problem: Why does my scanner not function after performing a system restore on Windows XP or Windows Vista?

The system restore process may have corrupted some of the driver components. It is recommended that you reinstall your scanner driver. Please refer to Uninstalling Your Scanner on page 197 for installation instructions.

Problem: Why won’t my scanner buttons work after scanning with Windows Image Acquisition (WIA)?

After performing a scan using the WIA interface you must close the application you were using before scanning with the buttons on the scanner. This does not occur when scanning using the TWAIN or ISIS interface.

Problem: Why won’t my scanner work after the computer has been sitting idle for several hours?

To resolve the problem, simply turn off the scanner power then turn it back on again.

This may occur after Windows goes into power saving mode to “hibernate” the computer into a low power state. When you move your mouse or type on the keyboard it “wakes” the computer back up and restores full power to the system. This power fluctuation during the computer’s hibernating period may sometimes cause the scanner to lose communication to the computer.

Problem: The installation will not complete successfully. If installation finishes, the scanner’s OneTouch options do not seem to work properly.

A likely cause is that some driver programs are already installed on your computer for another scanner. Or you previously had another Visioneer or Xerox scanner and that driver program is still on your computer. They are interfering with the installation and OneTouch options, and you need to remove those other drivers and re-install your Xerox DocuMate 4760 scanner. Please see the documentation that you received with the other scanner for the steps to remove its driver programs.

Problem: My computer keeps giving me out of hard drive space error messages.

Xerox® DocuMate® 4760

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User’s Guide

 

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Xerox 4760 manual Troubleshooting

4760 specifications

The Xerox 4760 is a versatile and powerful multifunction printer designed for high-volume environments, offering a robust set of features that cater to the demands of busy offices. This device not only provides superior printing capabilities but also incorporates advanced scanning, copying, and faxing functionalities.

One of the standout features of the Xerox 4760 is its impressive print speed, reaching up to 60 pages per minute (ppm). This efficiency ensures that large print jobs can be completed quickly, allowing businesses to maintain productivity without unnecessary delays. Additionally, the printer offers a maximum paper capacity of up to 8,500 sheets, accommodating various paper sizes and types, which minimizes downtime for paper loading.

The Xerox 4760 utilizes advanced printing technology, including a high-quality LED print engine, which provides sharp, clear text and vibrant images. The resolution can reach up to 1200 x 1200 dpi, ensuring that documents are produced with exceptional detail and clarity. This high-quality output is vital for professional presentations, marketing materials, and other business documents.

In terms of connectivity, the Xerox 4760 supports multiple options, including USB, Ethernet, and Wi-Fi, allowing for seamless integration into any office network. The printer is compatible with various operating systems, making it easy to connect multiple users to the device. Furthermore, it supports mobile printing solutions, enabling employees to print from their smartphones or tablets, thus enhancing convenience and flexibility.

The Xerox 4760 also emphasizes security, with features designed to protect sensitive data. It includes secure print functionality and various user authentication options, ensuring that confidential documents are only accessible to authorized personnel. This is crucial for businesses that need to safeguard proprietary information or comply with regulatory standards.

Additionally, the Xerox 4760 is designed with energy efficiency in mind. It operates with low power consumption, which not only reduces operational costs but also minimizes the environmental impact. The printer meets ENERGY STAR certification standards, demonstrating its commitment to energy-efficient practices.

In summary, the Xerox 4760 is a robust multifunction printer ideal for high-volume printing needs. Its blend of speed, quality, connectivity, security features, and energy efficiency makes it a valuable asset for any business looking to streamline operations and enhance productivity. With the ability to handle large print jobs effectively, the Xerox 4760 remains a top choice in the competitive arena of multifunction printing devices.