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Xerox Inkjet Printer manual Customer Support

Models: Inkjet Printer

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Customer Support

To resolve problems with your printer, follow the suggestions that are provided in Chapter 4, Troubleshooting the Printer.

If you are unable to solve a DocuPrint C8 problem using this guide or the online Help, call the Xerox Customer Support Center at 1-800-832-6979. Before calling, make sure you have the following information:

∙C8 serial number, which is located next to the parallel port on the back of the printer.

∙C8 software version, which is specified in the printer driver About box.

∙Windows operating system version (Windows 95/98, or Windows NT 4.0).

Note: The Windows NT4.0 print driver for the Docuprint C8 is not included with this product. It is available for download at the Xerox website.

∙Amount of memory in your PC.

∙Information about the problem, including the steps taken to create the problem, any error messages, and the expected behavior.

The Xerox Customer Support Center telephone number in the United States and Canada is:

1-800-TEAM XRX (1-800-832-6979)

Call from a telephone near your PC and the printer. Make sure that both your PC and your printer are turned on.

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Xerox Inkjet Printer manual Customer Support

Contents

The Document Company XEROXDocuPrint C8 Ink Jet Printer Publication number 701P30101 Customer Support Page Using the printer settings ContentsContents Understanding the printer’s featuresSelecting and ordering supplies Troubleshooting the printerIndex Printing DOS in a WindowPage Make your pages stand out IntroductionChapter Cost-savingfeaturesGenerating Floppy Disks from your CD Safety notes3.Place your printer on a firm, solid surface. If you put it on an unsteady surface, it might fall and become damaged. If you place the printer on a soft surface, such as a rug, sofa, or bed, the vents may be blocked, causing it to overheat 10.You must only use the 3-conductor,18 AWG, SVT type, IEC320 style power cord provided with your printer e.g., a plug having a third grounding pin. This plug will only fit into a grounding-typepower outlet. This is a safety feature. To avoid the risk of electric shock, contact your electrician to replace the receptacle if you are unable to insert the plug into the outlet. Never use a ground adapter plug to connect the printer to a power source receptacle that lacks a ground connection terminal ∙The power cord or plug is frayed or damaged 13.The CE marking applied to this product symbolizes Xerox’s declaration of conformity with the following applicable directives of the European Union as of the dates indicated Directions for On-LineRegistration Printer RegistrationChapter Understanding the printer’s featuresPrinter Hardware featuresFront view of DocuPrint C8 Printer Paper Input Paper output Printer coverPrint Head Inside view of DocuPrint C8 PrinterTop view of DocuPrint C8 Printer Star Wheel BarSerial Number PowerBack view of DocuPrint C8 Printer Parallel interfaceLED Off Printer Error ConditionsControl panel Operation Normal Printer OperationLED On Continuously Printer specifications FeatureSpecification FeatureSpecification System Requirements AB C D Printable area / MarginsRecommended PossibleUsing the printer settings Downloading the Windows NT 4.0 Printer DriverChapter ∙Click on Drivers the table titled Drivers/PPDs TableFrom the Printers folder for Windows NT Accessing printer settingsFrom a Windows software application From the Printers folder for Windows 95/98Collate The Paper/Output Property PageCopies Orientation∙High Capacity Black Cartridge Optional Paper size Paper typePrint quality Photo quality Resolution is Saved settingsSave As button Status button Default Alldefaults from the Saved settings Delete buttonThe Page Layout Property Page Print sheets Default buttonNumber of sheets Print crop marksSelect Sheets Clear All OK Cancel HelpPrint borders Defaults buttonMultiple-upoption Images per sheetMirror Image The Image Quality Property Page Note ImageFix is not available for Windows NT ContrastSaturation Defaults GreenBlue The About Page The Status Property Page 1.Color print cartridge Copy CancelNow printing PageThe Maintenance Property Page 1.Color print cartridge ∙Color ink cartridge ∙Previously used print cartridgeAlign Clean∙ New print cartridge button, make sure the printer is idleTest Print the Alignment Test PatternChecking the documents in the print queue Chapter Troubleshooting the printerCause Suggested SolutionThe printed document is blank Suggested SolutionCause Suggested Solution ∙Remove print head and then remove ink cartridges. Check to see if they are empty. Check the ink output and pin hole vents. Reinsert cartridges, making sure you hear a click, reinstall print headCause The document prints slowly Suggested SolutionCause The document sent to the printer does not print Suggested SolutionCause Cause Installation/Reference Guide forThe Front Panel LED is on continuously Suggested SolutionAn ink cartridge is not installed correctly Suggested Solution The Front Panel LED is blinking slowlyThe Front Panel LED is blinking intermittently Suggested SolutionSuggested Solution CauseThe paper used is not recommended for the printer Suggested Solution CauseThe media type and size may not be correct Suggested Solution CauseThe printer cable is too long Suggested Solution CauseAn ink cartridge is empty The print is faint or missing Suggested SolutionCause Ink is smeared on the printed pages Suggested SolutionCause The print quality of transparencies is poor Suggested SolutionCause Color variations appear in large areas of color Suggested SolutionCause The paper is not feeding properly Suggested SolutionCause Suggested Solution The star wheel assembly bar is disengagedCause 3.Disconnect the power cord and the printer cable Printer Chapter 5 Selecting and ordering supplies Description Paper weightsCartridges and print heads Selecting plain paperSelecting specialty print media Selecting envelopes Selecting labelsSelecting transparencies Selecting banner paperChapter Printing DOS in a WindowNote DOS Control Panel will not run under Windows NT7.Select “next.” 8.Select “Finish.” Index