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Xerox Phaser 860 manual Troubleshooting Print Quality, Band of colors missing, 0726-87

Models: Phaser 860

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Troubleshooting Print Quality

Band of color(s) missing

Print Quality

0726-87

Determine whether the problem occurs for some colors or all colors by printing the Diagnostic Pages from the printer’s front panel:

1.With Menus highlighted, press the OK key.

2.Scroll to Printable Pages Menu by pressing the Scroll Up or Scroll Down key.

3.Press the OK key.

4.Scroll to Print Diagnostic Pages.

5.Press the OK key.

Note

You can also print the Diagnostic Pages from the

Troubleshooting tab in the driver.

42	Phaser 860 Color Printer

Page 56

Image 56

Xerox Phaser 860 manual Troubleshooting Print Quality, Band of colors missing, 0726-87, Scroll to Print Diagnostic Pages

Contents

P H A S E R 8 6 C O L O R P R I N T E R User GuidePhaser 860 Color Printer User Guide 071-0726-00 JuneNovell and NetWare are registered trademarks of Novell, Incorporated FTP Software is a registered trademark of FTP Software, IncorporatedMS-DOS and Windows are registered trademarks of Microsoft Corporation Page Contents Troubleshooting Print Quality Maintenance and CleaningSpecifications Material Safety Data Sheet for ColorStix II InkPrinter Warranty User Guideviii Consumables WarrantyPhaser 860 Color Printer User Guide THE ABOVE WARRANTIES ARE GIVEN BY XEROX WITH RESPECT TO THIS PRODUCT AND ITS CUSTOMER REPLACEABLE CONSUMABLES IN LIEU OF ANY OTHER WARRANTIES, EXPRESS OR IMPLIED. XEROX AND ITS VENDORS DISCLAIM ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR ANY SIMILAR STANDARD IMPOSED BY APPLICABLE LEGISLATION. XEROXS RESPONSIBILITY TO REPAIR, REPLACE, OR OFFER A REFUND FOR DEFECTIVE PRODUCTS AND CUSTOMER REPLACEABLE CONSUMABLES IS THE SOLE AND EXCLUSIVE REMEDY PROVIDED TO THE CUSTOMER FOR BREACH OF THESE WARRANTIES. XEROX AND ITS VENDORS WILL NOT BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES INCLUDING LOSS OF PROFITS IRRESPECTIVE OF WHETHER XEROX OR THE VENDOR HAS ADVANCE NOTICE OF THE POSSIBILITY OF SUCH DAMAGESElectrical Safety User safety summaryPhaser 860 Color Printer User Guide Maintenance SafetyOperational Safety Phaser 860 Color Printer Do not place any liquids on the printerDo not switch off the printer power while printing xiiiUser Guide Do not open the covers while printingPhaser 860 Color Printer Symbols as marked on productPrinter Parts and Supplies Customer-Replaceable Consumables CRCsMaintenance Kits Parts/SuppliesCustomer-Replaceable Units CRUs Phaser 860 ColorStix II InkReplacement and Cleaning Items Phaser 860 Color PrinterAccessories High-Capacity Paper Tray AssemblyTrays Printer StationUpgrades Phaser MemoryPhaser 860 Color Printer N Feature SetPaper and specialty media Xerox Phaser Professional Printing PaperParallel Cables Parts/SuppliesXerox Phaser Professional Printing Paper Phaser 860 Transparency FilmPhaser 860 Color Printer Parts/SuppliesPremium Die-cut Business Cards Parts/SuppliesUser Guide SizeFront Panel Phaser 860 Color PrinterParts of the front panel Front PanelFront panel error conditions Printing a Menu MapPrinting information pages Front PanelPhaser 860 Color Printer FeaturesFeatures Print quality modes FeaturesPrint quality mode Standard modeTekColor color corrections FeaturesPhaser 860 Color Printer Color correctionPaper and Print Media Paper tipsSupported media Paper and Print MediaPhaser 860 Color Printer Paper and Print MediaSupported paper and print media 120-150 g/mPrint area of supported paper sizes Print area of supported paper sizesLetter ExecutivePhaser 860 Color Printer Paper and Print MediaPrint area of supported envelope sizes LeftLoading Trays Loading the Standard Paper/Transparency TrayLoading Trays User Guide5. Slide the tray back into the printer Phaser 860 Color PrinterLoading Trays User Guide Loading the Optional High-Capacity Paper TrayLoading Trays Loading Trays Phaser 860 Color PrinterDont load paper above the fill line on the left side of the tray 7. Re-insert the tray in the printer Loading TraysUser Guide 0726-11Loading Trays Loading the Optional High-Capacity Transparency/Label TrayPhaser 860 Color Printer TranspaLabelrency Loading the Optional Legal Paper Tray0726-81 LabelLoading Trays Phaser 860 Color Printer2. Load the print media 0726-70 Loading TraysUser Guide Manual Feed Manual-Feed PrintingPhaser 860 Color Printer Manual Feed User GuideLETTER A4 LETTER6. Check the first print to make sure the image placement is correct Phaser 860 Color PrinterManual Feed 0726-46 0726-55Printing on Phaser High-Resolution Photo Paper Printing on Special MediaSelect High-Resolution/Photo for the Print Quality mode Special MediaPrinting on labels and business cards Phaser 860 Color PrinterLabel Transpa rencyUser Guide 3. In the printer driverSpecial Media Paper Printing on transparenciesPhaser 860 Color Printer Transpa rency0726-62 Special MediaUser Guide Printing on envelopes Phaser 860 Color PrinterSpecial Media Select Manual Feed-Paper as the Paper Source0726-82 Flap is face up and closedSpecial Media 1. From the Tools menu, select Envelopes and LabelsPhaser 860 Color Printer 0726-82Special Media 1. From the Tools menu, select Envelopes and LabelsOrientation select Landscape Flip Horizontal Flip Vertical6. For Paper Source, select Manual Feed Paper Special MediaSpecial Media Printing on letterhead paperPhaser 860 Color Printer User Guide Printing Two-Sided Jobs2-Sided Printing 2-Sided Printing Phaser 860 Color PrinterPrinting two-sided jobs Setting the printer driver for two-sided printing 3. On the Setup tab, select Print on 2 sides2. Select Print on Both Sides Long Edge or Flip on Short EdgeTroubleshooting Print Quality Band of colors missing4. Scroll to Print Diagnostic Pages Phaser 860 Color PrinterOne or more color bars are missing d. Scroll to Improve Print Quality?f. Scroll to Eliminate Light Stripes Print QualityPhaser 860 Color Printer 0726All four color bars are missing in the test print Print QualitySmudges or smears appear on the print 0726-85d. Scroll to Improve Print Quality? f. Scroll to Remove Print SmearsPrint Quality Images are too light or too darkPhaser 860 Color Printer Paper Jams Jam prevention tipsClearing jams JamsPaper jam - Open exit cover to clear SolutionPhaser 860 Color Printer JamsUser Guide 1. Open the exit coverJams Phaser 860 Color Printer JamsDo not use any sharp objects in this area of the printer 0726-19User Guide 4. Remove the jammed paperJams Paper jam - Open front cover to clear Phaser 860 Color PrinterJams 0726-23Paper jam - Remove upper tray or paper tray to clear Paper jam - Remove middle tray to clearJams User GuidePaper jam - Remove lower tray to clear Paper jam, incorrect size - Open exit cover to clearPhaser 860 Color Printer JamsUser Guide Paper jam - Retry manual feedJams Maintenance and Cleaning Adding inkMaintenance Phaser 860 Color PrinterUser Guide Maintenance3. Remove the ink stick from its packaging Phaser 860 Color Printer Emptying the waste trayMaintenance User Guide The maintenance drawer is locked during the warm-up cycle whenever the printer is turned on and while the inkMaintenance 6. Re-insert the maintenance drawer in the printer MaintenancePhaser 860 Color Printer 7. Close the front coverReplacing the Maintenance Kit Maintenance0726-51 User GuideCleaning the Rapid Release Guide MaintenancePhaser 860 Color Printer 0726-17Maintenance Do not use any sharp objects in this area of the printerUser Guide 0726-206. Close the exit cover MaintenancePhaser 860 Color Printer Cleaning the maintenance drawer wiper blade MaintenanceUser Guide 0726-23Cleaning the exit rollers Cleaning the paper-feed rollersMaintenance Phaser 860 Color PrinterUser Guide 2. Remove the maintenance drawer labeled AMaintenance Moving and Shipping the Printer Moving the printer within the officePhaser 860 Color Printer MovingShipping the printer MovingUser Guide 0726-23Moving Phaser 860 Color Printer3. Close the front cover Getting Help Phaser 860 Color Printer User Guide this manualAdvanced Features and Troubleshooting Manual Setup Guide poster Getting HelpXerox web sites Phaser 860 Color PrinterWindows driver and driver help system Getting HelpOther online services CentreWare ISTo find a local reseller Getting HelpCustomer support centers Phaser 860 Color PrinterGetting Help +582265-2625Specifications Material Safety Data Sheet for ColorStix II InkSpecifications User GuideSpecifications Phaser 860 Color PrinterSECTION 6 - ACCIDENTAL RELEASE MEASURES SECTION 7 - HANDLING AND STORAGESpecifications User GuideSECTION 13 - DISPOSAL CONSIDERATIONS SECTION 14 - TRANSPORT INFORMATIONSpecifications Phaser 860 Color PrinterSECTION 3 - HAZARDS IDENTIFICATION SECTION 4 - FIRST AID MEASURESSpecifications User GuideSECTION 8 - EXPOSURE CONTROL - PERSONAL PROTECTION SECTION 9 - PHYSICAL AND CHEMICAL PROPERTIESMaterial Safety Data Sheet for CleanTex Alcopad SpecificationsPhaser 860 Color Printer SECTION 16 - OTHER INFORMATIONSpecifications User GuideSECTION 5 - FIRE-FIGHTING MEASURES SECTION 6 - ACCIDENTAL RELEASE MEASURESSpecifications Phaser 860 Color PrinterSECTION 10 - STABILITY AND REACTIVITY SECTION 11 - TOXICOLOGICAL INFORMATIONSpecifications User GuideFire Hazard Yes Pressure Hazard No Reactivity Hazard No SECTION 16 - OTHER INFORMATIONSpecifications Phaser 860 Color PrinterIndex NumericsIndex User GuidePhaser 860 Color Printer IndexIndex User GuidePhaser 860 Color Printer IndexIndex User GuidePhaser 860 Color Printer IndexIndex User GuidePhaser 860 Color Printer Indexweb sites 72 weight of printer xii weights of paper 14 wiper blade cleaningwaste tray emptying 58 part number Xerox web sites0 7 1 - 0 7 2 6 - 0