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Xerox Phaser 860 manual Troubleshooting Print Quality, Paper Jams, Maintenance and Cleaning, Index

Models: Phaser 860

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Troubleshooting Print Quality . . . . . . . . . . . . . . . . . . . . . . . 42

Band of color(s) missing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42 Smudges or smears appear on the print . . . . . . . . . . . . . . . . . . . . . . . . . 45 Images are too light or too dark . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Paper Jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Jam prevention tips	47
Clearing jams	47
Paper jam — Open exit cover to clear	48
Paper jam - Open front cover to clear	52
Paper jam - Remove upper tray or paper tray to clear	53
Paper jam - Remove middle tray to clear	53
Paper jam - Remove lower tray to clear	54
Paper jam, incorrect size - Open exit cover to clear	54
Paper jam - Retry manual feed	55

Maintenance and Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . 56

Adding ink	56
Emptying the waste tray	58
Replacing the Maintenance Kit	61
Cleaning the Rapid Release Guide	62
Cleaning the maintenance drawer wiper blade	65
Cleaning the exit rollers	66
Cleaning the paper-feed rollers	66

Moving and Shipping the Printer. . . . . . . . . . . . . . . . . . . . . 68

Moving the printer within the office . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68 Shipping the printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Getting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Xerox web sites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72 Customer support centers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Material Safety Data Sheet for ColorStix® II Ink. . . . . . . . . . . . . . . . . . . . 75

Material Safety Data Sheet for Silicone Intermediate

Transfer Layer Fluid . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77 Material Safety Data Sheet for CleanTex® Alcopad . . . . . . . . . . . . . . . . 80

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

vi	Phaser 860 Color Printer

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Xerox Phaser 860 Troubleshooting Print Quality, Paper Jams, Maintenance and Cleaning, Moving and Shipping the Printer

Contents

P H A S E R 8 6 C O L O R P R I N T E R User GuidePhaser 860 Color Printer User Guide 071-0726-00 JuneFTP Software is a registered trademark of FTP Software, Incorporated MS-DOS and Windows are registered trademarks of Microsoft CorporationNovell and NetWare are registered trademarks of Novell, Incorporated Page Contents Specifications Troubleshooting Print QualityMaintenance and Cleaning Material Safety Data Sheet for ColorStix II InkPrinter Warranty User GuideConsumables Warranty Phaser 860 Color Printerviii User Guide THE ABOVE WARRANTIES ARE GIVEN BY XEROX WITH RESPECT TO THIS PRODUCT AND ITS CUSTOMER REPLACEABLE CONSUMABLES IN LIEU OF ANY OTHER WARRANTIES, EXPRESS OR IMPLIED. XEROX AND ITS VENDORS DISCLAIM ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR ANY SIMILAR STANDARD IMPOSED BY APPLICABLE LEGISLATION. XEROXS RESPONSIBILITY TO REPAIR, REPLACE, OR OFFER A REFUND FOR DEFECTIVE PRODUCTS AND CUSTOMER REPLACEABLE CONSUMABLES IS THE SOLE AND EXCLUSIVE REMEDY PROVIDED TO THE CUSTOMER FOR BREACH OF THESE WARRANTIES. XEROX AND ITS VENDORS WILL NOT BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES INCLUDING LOSS OF PROFITS IRRESPECTIVE OF WHETHER XEROX OR THE VENDOR HAS ADVANCE NOTICE OF THE POSSIBILITY OF SUCH DAMAGESUser safety summary Phaser 860 Color PrinterElectrical Safety Maintenance Safety Operational SafetyUser Guide Phaser 860 Color Printer Do not place any liquids on the printerUser Guide Do not switch off the printer power while printingxiii Do not open the covers while printingPhaser 860 Color Printer Symbols as marked on productMaintenance Kits Printer Parts and SuppliesCustomer-Replaceable Consumables CRCs Parts/SuppliesReplacement and Cleaning Items Customer-Replaceable Units CRUsPhaser 860 ColorStix II Ink Phaser 860 Color PrinterTrays AccessoriesHigh-Capacity Paper Tray Assembly Printer StationPhaser 860 Color Printer UpgradesPhaser Memory N Feature SetParallel Cables Paper and specialty mediaXerox Phaser Professional Printing Paper Parts/SuppliesPhaser 860 Color Printer Xerox Phaser Professional Printing PaperPhaser 860 Transparency Film Parts/SuppliesUser Guide Premium Die-cut Business CardsParts/Supplies SizeParts of the front panel Front PanelPhaser 860 Color Printer Front PanelPrinting information pages Front panel error conditionsPrinting a Menu Map Front PanelFeatures FeaturesPhaser 860 Color Printer Print quality mode Print quality modesFeatures Standard modePhaser 860 Color Printer TekColor color correctionsFeatures Color correctionSupported media Paper and Print MediaPaper tips Paper and Print MediaSupported paper and print media Phaser 860 Color PrinterPaper and Print Media 120-150 g/mLetter Print area of supported paper sizesPrint area of supported paper sizes ExecutivePrint area of supported envelope sizes Phaser 860 Color PrinterPaper and Print Media LeftLoading Trays Loading TraysLoading the Standard Paper/Transparency Tray User GuidePhaser 860 Color Printer Loading Trays5. Slide the tray back into the printer Loading the Optional High-Capacity Paper Tray Loading TraysUser Guide Phaser 860 Color Printer Dont load paper above the fill line on the left side of the trayLoading Trays User Guide 7. Re-insert the tray in the printerLoading Trays 0726-11Loading the Optional High-Capacity Transparency/Label Tray Phaser 860 Color PrinterLoading Trays 0726-81 TranspaLabelrencyLoading the Optional Legal Paper Tray LabelPhaser 860 Color Printer 2. Load the print mediaLoading Trays Loading Trays User Guide0726-70 Manual-Feed Printing Phaser 860 Color PrinterManual Feed LETTER A4 Manual FeedUser Guide LETTERManual Feed 6. Check the first print to make sure the image placement is correctPhaser 860 Color Printer 0726-46 0726-55Select High-Resolution/Photo for the Print Quality mode Printing on Phaser High-Resolution Photo PaperPrinting on Special Media Special MediaLabel Printing on labels and business cardsPhaser 860 Color Printer Transpa rency3. In the printer driver Special MediaUser Guide Phaser 860 Color Printer PaperPrinting on transparencies Transpa rencySpecial Media User Guide0726-62 Special Media Printing on envelopesPhaser 860 Color Printer Select Manual Feed-Paper as the Paper SourceSpecial Media 0726-82Flap is face up and closed 1. From the Tools menu, select Envelopes and LabelsSpecial Media Phaser 860 Color Printer0726-82 1. From the Tools menu, select Envelopes and Labels6. For Paper Source, select Manual Feed Paper Orientation select LandscapeFlip Horizontal Flip Vertical Special MediaPrinting on letterhead paper Phaser 860 Color PrinterSpecial Media Printing Two-Sided Jobs 2-Sided PrintingUser Guide Phaser 860 Color Printer Printing two-sided jobs2-Sided Printing 2. Select Print on Both Sides Setting the printer driver for two-sided printing3. On the Setup tab, select Print on 2 sides Long Edge or Flip on Short Edge4. Scroll to Print Diagnostic Pages Troubleshooting Print QualityBand of colors missing Phaser 860 Color Printerf. Scroll to Eliminate Light Stripes One or more color bars are missingd. Scroll to Improve Print Quality? Print QualityAll four color bars are missing in the test print Phaser 860 Color Printer0726 Print Qualityd. Scroll to Improve Print Quality? Smudges or smears appear on the print0726-85 f. Scroll to Remove Print SmearsImages are too light or too dark Phaser 860 Color PrinterPrint Quality Clearing jams Paper JamsJam prevention tips JamsPhaser 860 Color Printer Paper jam - Open exit cover to clearSolution Jams1. Open the exit cover JamsUser Guide Do not use any sharp objects in this area of the printer Phaser 860 Color PrinterJams 0726-194. Remove the jammed paper JamsUser Guide Jams Paper jam - Open front cover to clearPhaser 860 Color Printer 0726-23Jams Paper jam - Remove upper tray or paper tray to clearPaper jam - Remove middle tray to clear User GuidePhaser 860 Color Printer Paper jam - Remove lower tray to clearPaper jam, incorrect size - Open exit cover to clear JamsPaper jam - Retry manual feed JamsUser Guide Maintenance Maintenance and CleaningAdding ink Phaser 860 Color PrinterMaintenance 3. Remove the ink stick from its packagingUser Guide Emptying the waste tray MaintenancePhaser 860 Color Printer The maintenance drawer is locked during the warm-up cycle whenever the printer is turned on and while the ink MaintenanceUser Guide Phaser 860 Color Printer 6. Re-insert the maintenance drawer in the printerMaintenance 7. Close the front cover0726-51 Replacing the Maintenance KitMaintenance User GuidePhaser 860 Color Printer Cleaning the Rapid Release GuideMaintenance 0726-17User Guide MaintenanceDo not use any sharp objects in this area of the printer 0726-20Maintenance Phaser 860 Color Printer6. Close the exit cover User Guide Cleaning the maintenance drawer wiper bladeMaintenance 0726-23Maintenance Cleaning the exit rollersCleaning the paper-feed rollers Phaser 860 Color Printer2. Remove the maintenance drawer labeled A MaintenanceUser Guide Phaser 860 Color Printer Moving and Shipping the PrinterMoving the printer within the office MovingUser Guide Shipping the printerMoving 0726-23Phaser 860 Color Printer 3. Close the front coverMoving Advanced Features and Troubleshooting Manual Setup Guide poster Getting HelpPhaser 860 Color Printer User Guide this manual Getting HelpWindows driver and driver help system Xerox web sitesPhaser 860 Color Printer Getting HelpTo find a local reseller Other online servicesCentreWare IS Getting HelpGetting Help Customer support centersPhaser 860 Color Printer +582265-2625Specifications SpecificationsMaterial Safety Data Sheet for ColorStix II Ink User GuideSECTION 6 - ACCIDENTAL RELEASE MEASURES SpecificationsPhaser 860 Color Printer SECTION 7 - HANDLING AND STORAGESECTION 13 - DISPOSAL CONSIDERATIONS SpecificationsUser Guide SECTION 14 - TRANSPORT INFORMATIONSECTION 3 - HAZARDS IDENTIFICATION SpecificationsPhaser 860 Color Printer SECTION 4 - FIRST AID MEASURESSECTION 8 - EXPOSURE CONTROL - PERSONAL PROTECTION SpecificationsUser Guide SECTION 9 - PHYSICAL AND CHEMICAL PROPERTIESPhaser 860 Color Printer Material Safety Data Sheet for CleanTex AlcopadSpecifications SECTION 16 - OTHER INFORMATIONSECTION 5 - FIRE-FIGHTING MEASURES SpecificationsUser Guide SECTION 6 - ACCIDENTAL RELEASE MEASURESSECTION 10 - STABILITY AND REACTIVITY SpecificationsPhaser 860 Color Printer SECTION 11 - TOXICOLOGICAL INFORMATIONFire Hazard Yes Pressure Hazard No Reactivity Hazard No SpecificationsUser Guide SECTION 16 - OTHER INFORMATIONSpecifications Phaser 860 Color PrinterIndex IndexNumerics User GuidePhaser 860 Color Printer IndexIndex User GuidePhaser 860 Color Printer IndexIndex User GuidePhaser 860 Color Printer IndexIndex User GuidePhaser 860 Color Printer Indexwaste tray emptying 58 part number web sites 72 weight of printer xii weights of paper 14 wiper bladecleaning Xerox web sites0 7 1 - 0 7 2 6 - 0