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Xerox XK35C, XK25C manual Troubleshooting, Print Quality Problems, Scanning Problems, Clearing Jams

Models: XK25C XK35C

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6. Troubleshooting

This section describes WorkCentre troubleshooting for the following problem areas and messages:

	Page
Clearing Jams	58
Paper Jams While the WorkCentre is Printing	58
Tips for Avoiding Paper Jams	59
Display Error Codes	60
Printer Problems	61
Print Quality Problems	64
Paper Feeding Problems	69
Scanning Problems	71
Diagnostic Display on the Control Panel	72
General Tips	73
Installation	73
Performance	73
Customization	73
Status Message Codes on the Control Panel	74

Refer to the specific subsection for a description of the problem and associated solutions.

Xerox Series User Guide

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Xerox XK35C Troubleshooting, Print Quality Problems, Scanning Problems, Clearing Jams, Display Error Codes, General Tips

Contents

WorkCentre XK35c/25c User GuidePart No 602P41500 VersionXerox Europe Channels Group Bessemer Road Welwyn Garden City Herts AL7 1HE United KingdowTable of Contents Preface1. Getting Started 5. Maintenance 2. Printing3. Scanning 4. Copying6. Troubleshooting AppendixIndex iv Table of Contents This page intentionally left blankSafety Notes Prefacevi Preface Safety Notes continued PrefaceSafety Notes continued Electricity at Work Regulation in England and Wales UK ONLYMaintenance Helpful HintsCare of Your3WorkCentre WorkCentre LocationSupplies SuppliesPreface xii Preface System Requirements 1. Getting Started Installing & Aligning Ink CartridgesUsing the Paper Tray Using the Menu ButtonComponents 2 Getting StartedControl Locations Getting StartedControl Locations continued Lower left back of machineLower right back of machine 4 Getting StartedControl Panel ResolutionContrast Media Type6 Diagnostic 4 Special CopyPress to set an option DisplayStop/Cancel MenuStart Setup NOTE Do not place your machine In direct sunlightNear heat sources or air conditioners In dusty or dirty environments Wire clip AC power cord socket5 3Attach a printer cable Parallel port10 Proceed to the next step Installing & Aligning Ink Cartridges Installing & Aligning Ink Cartridges Installing & Aligning the Ink Cartridges continued Installing & Aligning the Ink Cartridges continued Using the Automatic Paper Feeder APF Loading PaperUsing the Automatic Paper Feeder/Loading continued Loading EnvelopesUsing the Paper Tray Using the Menu Button Changing Ink CartridgesAligning Ink Cartridges Setting Paper Size Using the Control Panel Testing the Print NozzlesDisplay Paper SizePaper Guidelines Paper Selection Guidelines for Special Paper and other Media Transparencies and glossy photo paperInstalling Software Overview of WorkCentre Software3 Scanning General Installation Installation for Windows 3.1X continued…Installation for Windows 95/98 or Windows NT 4.0 continued… General Installation continued…Uninstalling Software WindowsWindows 95/98, or Windows NT Select Start Programs2. Printing Printer SettingsWindows 95/98 and 3.1x Printer Settings Windows NT 4.0 Printer SettingsPrinting a Document From an Application Printer Settings Windows 95/98 and 3.1x Printer Settings Windows NT 4.0 Printer SettingsNOTE Windows 98 also shows the Colour Management tab Printer Properties Tabs Printer Properties Buttons & IconsThis page intentionally left blank 30 Printing3. Scanning PageScanning Starting the Scan ProcessScanning Starting the Scan Process6 Lift the platen cover, and place your document on the document glass Using the Tab Menus Scanner Tab MenusTab Menu Image Window 4. Copying FeaturesAdjusting Resolution Setting Special Copy FeaturesFeatures Making a single Copy Using the Copy Menu Features Adjusting ResolutionAdjusting Contrast or Color Intensity Setting Special Copy Features Selecting Media TypeNOTE When using Clone or Auto, the copy size cannot be adjusted Choosing Colour or B&W Mode Enlarging or Reducing the ImageUsing the Menu Button Changing the Number of CopiesThis page intentionally left blank 42 Copying5. Maintenance Cleaning the Scanning GlassManaging the Ink Cartridges The Xerox WorkCentre Control ProgramClean Print Head Procedure Managing the Ink CartridgesTips for your ink cartridges Maintenance To clean the Print Head Nozzles from your PC Maintenance Cleaning the Cartridge Carrier Contacts Replacing the Ink Cartridge ColorBlack Diagnostic Display LEDs50 Maintenance Cartridge Alignment To Align the Cartridge Using the WorkCentre Control PanelTo Align the Cartridge from your PC 2 Click Align CartridgesThe alignment sheet looks like the following example Maintenance The Xerox WorkCentre Control Program Starting the Xerox WorkCentre Control Program1 Select StartPrograms Xerox WorkCentre Control Program Tab Menus Using the Status tabCleaning the Scanning Glass CAUTION Never spray liquid directly onto the scanning glass6. Troubleshooting Print Quality ProblemsScanning Problems Display Error CodesClearing Jams Paper Jams While the WorkCentre is PrintingTips for Avoiding Paper Jams Display Error Codes SolutionSee Installing the Ink Cartridges Installing the Ink CartridgesPrinter Problems SymptomCause and Solution 3 6 Troubleshooting/Clearing JamsPrinter Problems continued SymptomCause and Solution See Section 1 Getting Started/SetupPrinter Problems continued SymptomCause and Solution Select Start Settings Printers . ClickPrint Quality Problems SymptomCause and Solution Section 5 Maintenance/Print HeadPrint Quality Problems continued SymptomCause and Solution See Section 5 Maintenance/ReplacingPrint Quality Problems continued SymptomCause and Solution See Section 5 Maintenance/ReplacingPrint Quality Problems continued SymptomCause and Solution Printer power is on, butPrinter Quality Problems continued SymptomCause and Solution Section 5 Maintenance/Print HeadPaper Feeding Problems SymptomCause and Solution Troubleshooting/Paper Jams While thePaper Feeding Problems continued SymptomCause and Solution Paper skews or bucklesScanning Problems SymptomCause and Solution The scanner does notScanning Problems continued Diagnostic Display on the Control PanelSymptom Cause and SolutionInstallation General TipsPerformance CustomizationStatus Message Codes on the Control Panel ModeCode DescriptionsMachine Specifications AppendixScanner SpecificationPrinter SpecificationCopier SpecificationGeneral Specifications SpecificationMedia Specifications SizesType Width x LengthMedia Specifications continued Feeding by Media TypePaper Type Feeding MethodCertifications 82 Appendix Energy Star Index 2 Index Tips This page intentionally left blank 4 Index