SYMPTOM | DIAGNOSIS | ACTION |
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| Parameters are set or saved | Reload the factory defaults. |
| incorrectly. | See “Calibration” on page 43 |
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| and calibrate the printer. |
Changes in parameter settings |
| Then, cycle the power |
did not take effect. |
| ON/OFF switch. |
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| If problem continues, there | Call a service technician. |
| may be a problem on the main |
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| logic board. |
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| Communications parameters | See “MODE Key Self Test” on |
| or DIP switches are set | page 33. Check for format or |
| incorrectly. | overrun errors. Reset |
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| communication parameters if |
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| needed. |
ZPL II was sent to printer, but |
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Prefix and delimiter characters | Set the characters in the | |
not recognized. The DATA | set in printer configuration do | printer to match ZPL II format |
light remains off. | not match the ones sent in the | (see page 35). Check the |
| ZPL II label formats. | configuration label for correct |
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| characters. If problem |
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| continues, check the ZPL II |
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| format for changed ^CC, ^CT, |
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| and ^CD instructions. |
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Printer does not operate in the | Bank 2 DIP switches set to | Check Bank 2 DIP switch |
mode specified in ZPL II or by | override ZPL II and calibration. | settings. See page 41. |
calibration. |
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| Printer not set up correctly. | See page 43 to recalibrate the |
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| printer. Also, see page 41 to |
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| check Bank 2 DIP switch |
Printer does not feed media |
| settings. |
with black marks correctly. |
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Sensor is broken. (No red | Call a service technician. | |
| light is visible when looking |
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| through the front of the printer |
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| with the printhead open.) |
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In cutter mode, skewed or | Cutter is dirty. | Follow cutter module cleaning |
stuck labels. |
| procedure on page 57. |
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| Cutter is dirty. | Follow cutter module cleaning |
The cutter is not cutting labels |
| procedure on page 57. |
cleanly. |
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Cutter blades are dull. | Replace the cutter module. | |
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Zebra | 69 |