IES-1000 User’s Guide

16.7Local Server

The computer behind a DSL modem or router cannot access a local server connected to the IES-1000.

Table 16-7 Troubleshooting a Local Server

STEPS

CORRECTIVE ACTION

1Refer to section 16.2 to make sure that the subscriber is able to transmit to the IES-1000.

2Make sure the computer behind the DSL device has the correct gateway IP address configured.

3Check the VLAN configuration of the Ethernet port on the network module (refer to Chapter 9 ).

4Check the cable and connections between the IES-1000 and the local server.

5Try to access another local server.

If data can be transmitted to a different local server, the local server that could not be accessed may have a problem.

16.8SNMP

The SNMP manager server cannot get information from the network module.

Table 16-8 Troubleshooting SNMP

STEPS

CORRECTIVE ACTION

1Ping the network module from the SNMP server.

If you cannot, change the cable or IP configuration (see Chapter 12 ).

2Check to see that the community (or trusted host) in the IES-1000 matches the SNMP server’s community.

If these steps fail to correct the problem, contact the distributor.

16.9Telnet

I cannot telnet into the network module.

Table 16-9 Troubleshooting Telnet

STEPS

CORRECTIVE ACTION

1Make sure that a telnet session is not already operating. The network module will only accept one Telnet session at a time.

2Ping the network module from your computer.

If you are able to ping the network module but are still unable to telnet, contact the distributor.

If you cannot ping the network module, check the IP addresses in the network module and your computer. Make sure that both IP addresses are located in the same subnet (refer to Chapter 12 ).

3If you are attempting to telnet from the DSL side of the network module, refer to section 16.2 to make sure that you can transmit data to the network module.

4If you are attempting to telnet from the Ethernet side of the network module, check the Ethernet cable.

Troubleshooting

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