Chapter 11 Voice

11.2.10 Custom Tones (IVR)

IVR (Interactive Voice Response) is a feature that allows you to use your telephone to interact with the ZyXEL Device. The ZyXEL Device allows you to record custom tones for the Caller Ringing Tone and On Hold Tone functions. The same recordings apply to both the caller ringing and on hold tones.

Table 60 Custom Tones Details

LABEL

DESCRIPTION

Total Time for All Tones

128 seconds for all custom tones combined

 

 

Time per Individual Tone

20 seconds

 

 

Total Number of Tones

8

Recordable

You can record up to 8 different custom tones but the total time must be

 

128 seconds or less.

 

 

11.2.10.1 Recording Custom Tones

Use the following steps if you would like to create new tones or change your tones:

1Pick up the phone and press “****” on your phone’s keypad and wait for the message that says you are in the configuration menu.

2Press a number from 1101~1108 on your phone followed by the “#” key.

3Play your desired music or voice recording into the receiver’s mouthpiece. Press the “#” key.

4You can continue to add, listen to, or delete tones, or you can hang up the receiver when you are done.

11.2.10.2Listening to Custom Tones

Do the following to listen to a custom tone:

1Pick up the phone and press “****” on your phone’s keypad and wait for the message that says you are in the configuration menu.

2Press a number from 1201~1208 followed by the “#” key to listen to the tone.

3You can continue to add, listen to, or delete tones, or you can hang up the receiver when you are done.

11.2.10.3Deleting Custom Tones

Do the following to delete a custom tone:

1Pick up the phone and press “****” on your phone’s keypad and wait for the message that says you are in the configuration menu.

2Press a number from 1301~1308 followed by the “#” key to delete the tone of your choice. Press 14 followed by the “#” key if you wish to clear all your custom tones.

You can continue to add, listen to, or delete tones, or you can hang up the receiver when you are done.

11.3 Quality of Service (QoS)

Quality of Service (QoS) refers to both a network's ability to deliver data with minimum delay, and the networking methods used to provide bandwidth for real-time multimedia applications.

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P-2602HWLNI User’s Guide