Chapter 28 Troubleshooting
28.3 Internet Access
I cannot access the Internet.
1Check the hardware connections, and make sure the LEDs are behaving as expected. See the Quick Start Guide and Section 1.5 on page 46.
2Make sure you entered your ISP account information correctly in the wizard. These fields are
3If you are trying to access the Internet wirelessly, make sure the wireless settings in the wireless client are the same as the settings in the AP.
4Disconnect all the cables from your device, and follow the directions in the Quick Start Guide again.
5If the problem continues, contact your ISP.
I cannot access the Internet anymore. I had access to the Internet (with the ZyXEL Device), but my Internet connection is not available anymore.
1Check the hardware connections, and make sure the LEDs are behaving as expected. See the Quick Start Guide and Section 1.5 on page 46.
2Turn the ZyXEL Device off and on.
3If the problem continues, contact your ISP.
The Internet connection is slow or intermittent.
1There might be a lot of traffic on the network. Look at the LEDs, and check Section 1.5 on page 46. If the ZyXEL Device is sending or receiving a lot of information, try closing some programs that use the Internet, especially
2Check the signal strength. If the signal strength is low, try moving the ZyXEL Device closer to the AP if possible, and look around to see if there are any devices that might be interfering with the wireless network (for example, microwaves, other wireless networks, and so on).
3Turn the ZyXEL Device off and on.
4If the problem continues, contact the network administrator or vendor, or try one of the advanced suggestions.
Advanced Suggestions
•Check the settings for bandwidth management. If it is disabled, you might consider activating it. If it is enabled, you might consider changing the allocations.
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