Chapter 11 Voice

•Internal Calls (see Section 13.3 on page 227)

•Call Park and Pickup

•Do not Disturb

"To take full advantage of the supplementary phone services available through the ZyXEL Device's phone ports, you may need to subscribe to the services from your VoIP service provider.

11.14.1 The Flash Key

Flashing means to press the hook for a short period of time (a few hundred milliseconds) before releasing it. On newer telephones, there should be a "flash" key (button) that generates the signal electronically. If the flash key is not available, you can tap (press and immediately release) the hook by hand to achieve the same effect. However, using the flash key is preferred since the timing is much more precise. With manual tapping, if the duration is too long, it may be interpreted as hanging up by the ZyXEL Device.

You can invoke all the supplementary services by using the flash key.

11.14.2 Europe Type Supplementary Phone Services

This section describes how to use supplementary phone services with the Europe Type Call Service Mode. Commands for supplementary services are listed in the table below.

After pressing the flash key, if you do not issue the sub-command before the default sub- command timeout (2 seconds) expires or issue an invalid sub-command, the current operation will be aborted.

Table 70 European Flash Key Commands

COMMAND

SUB-COMMAND

DESCRIPTION

Flash

 

Put a current call on hold to place a second call.

 

 

Switch back to the call (if there is no second call).

 

 

 

Flash

0

Drop the call presently on hold or reject an incoming call which is

 

 

waiting for answer.

 

 

 

Flash

1

Disconnect the current phone connection and answer the

 

 

incoming call or resume with caller presently on hold.

 

 

 

 

Flash

2

1.

Switch back and forth between two calls.

 

 

2.

Put a current call on hold to answer an incoming call.

 

 

3.

Separate the current three-way conference call into two

 

 

individual calls (one is on-line, the other is on hold).

 

 

 

Flash

3

Create three-way conference connection.

 

 

 

Flash

*98#

Transfer the call to another phone.

 

 

 

 

11.14.2.1 European Call Hold

Call hold allows you to put a call (A) on hold by pressing the flash key.

 

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P-2602HWLNI User’s Guide