Lexmark X215 MFP manual Preventing document and paper jams, Troubleshooting

Page 69

10 Troubleshooting

Preventing document and paper jams

Follow these tips to help prevent document and paper jams.

•Use only recommended print materials.

•Do not mix paper types in the paper tray.

•Do not use creased, damp, or curled paper.

•Flex, fan, and straighten the paper before loading.

•Make sure the adjustable paper guides are positioned correctly.

•Make sure the recommended print side has the correct orientation when loading paper in the paper tray and the manual bypass.

•Do not overload the paper tray. The paper should be below the max fill line on the inside wall of the paper tray.

•Do not remove the paper from the tray while printing.

If a document or paper jam occurs, see “Clearing document jams” on page 70 or “Clearing paper jams” on page 73.

Troubleshooting

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Contents X215 MFP Edition April Contents Scanning Maintenance Contents Clearance space Getting startedFront view Understanding the partsRear view Understanding the partsUnpacking UnpackingUnpacking Installing the toner cartridge Installing the toner cartridgeInstalling the toner cartridge Connecting the cables Connecting the cablesPowering on the machine Powering on the machineUnderstanding the operator panel Understanding the operator panelSetting the date and time Setting the date and timeChanging the display language Setting the country Setting the station IDSetting the country Setting the Power Saver mode Setting the Power Saver modeInstalling software Installing the driversRemoving the drivers Removing the driversLoading paper and changing paper size Selecting print materialsSelecting print materials Guidelines for paper and specialty mediaSelecting print materials Loading the paper tray Loading the paper trayLoading the paper tray Triangle Paper full Paper empty Loading the manual bypass Loading the manual bypassUsing the paper tray Setting the paper type and sizeUsing the manual bypass Setting the paper type and sizeFront output tray Selecting an output locationRear output slot Selecting an output locationPrinting Printing a documentUsing your program Accessing Print PropertiesUsing the Printers folder Accessing Print PropertiesUnderstanding the print settings Saving favorite print settingsFrom this tab You can change these settings Changing the paper size Changing the direction information is printed on aScaling a document Printing multiple pages on one sheet of paperUsing watermarks Using an existing watermarkFitting your document to a selected paper size Creating a watermark Editing a watermarkDeleting a watermark Creating an overlay Using overlaysDeleting an overlay Using an overlayPrinting on both sides of the paper Canceling a print job Accessing the printer driver HelpUsing the operator panel Using the printer driverCopying Using the scanning bedUsing the scanning bed Using the ADF Using the ADFContent Customizing settingsCustomizing settings DarknessScale NumberAdvanced Customizing default settings Setting the Timeout optionCustomizing default settings Using the scanning bed Using the ADFCreating two-sided copies Creating two-sided copiesScanning Scanning a document or imageFaxing Sending a fax automaticallySending a fax manually Sending a fax manuallyReceiving a fax automatically Receiving a fax manuallyReceiving a fax automatically Option Description ECM Using special features Using special featuresPhonebook Creating a shortcutEditing a shortcut Creating a groupEditing a group Delay send Using shortcuts and groupsBroadcast Canceling a pending job Display Meaning Solutions Clearing display messagesClearing display messages Reports Report ContentCleaning the machine Cleaning the outside of the machineMaintenance Cleaning the machine Cleaning the inside of the machineCleaning the scan unit Maintaining the toner cartridgeMaintaining the toner cartridge Ordering toner cartridges Redistributing tonerReplacing the toner cartridge Maintaining the toner cartridge Returning the empty toner cartridge Cleaning the photoconductor drumPreventing document and paper jams TroubleshootingClearing document jams ADF misfeedClearing document jams Clearing document jams Roller misfeed Output misfeedPaper feed area Paper JAM Clearing paper jamsClearing paper jams Message Location of jam Go toClearing paper jams Paper exit area Paper JAM Clearing paper jams Fuser and toner cartridge areas Paper JAM Manual bypass area Bypass JAM Display Meaning Solution Solving problemsPaper feeding problems Solving problemsSymptom Possible cause and solution Problem Possible cause Solution Printing and copying problemsSolving problems Solving problems Scanning problems Faxing problemsProblem Possible cause and solution Solving problems Problem Solution Print quality problemsUse lighter weight pages. See AaBbCc ProblemCalling for service Calling for serviceConventions Safety informationElectronic emission notices Laser noticesLaser advisory label Laser notice Laser noticesAvis de conformité aux normes de l’industrie du Canada Industry Canada compliance statementEuropean Community EC directives conformity Electronic emission noticesUnited Kingdom Telecommunications Act Noise emission levelsMeter average sound pressure, dBA Telecommunications notices Telecommunications noticesDeclaration of conformity European countries Using the Lexmark X215 in GermanyUsing the Lexmark X215 in Switzerland