Lexmark X215 MFP manual Solving problems

Page 82

Problem

Possible cause

Solution

Machine prints, but

Printer cable is loose or

• Disconnect the printer cable, and then reconnect it.

the text is wrong,

defective.

• Try a print job that you have already printed

garbled, or

 

 

successfully.

incomplete.

 

 

• If possible, attach the cable and the machine to

 

 

 

 

another computer and try another print job.

 

 

• Try a new printer cable.

 

 

 

 

Wrong printer driver selected.

Check the program’s printer selection menu to ensure

 

 

that your machine is selected.

 

 

 

 

Software program is

Try printing a job from another program.

 

malfunctioning.

 

 

 

 

 

Operating system is

• Exit Windows and restart the computer.

 

malfunctioning.

• Turn the machine off and then back on again.

 

 

 

 

 

Blank pages print.

Toner cartridge is defective or

• Redistribute the toner. See page 64.

 

out of toner.

• If necessary, replace the toner cartridge.

 

 

 

 

 

 

File may have blank pages.

Check the file to ensure that it does not contain blank

 

 

pages.

 

 

 

 

Some parts, such as the

Contact a service representative.

 

controller or the board, may

 

 

be defective.

 

 

 

 

Illustrations print

The setting in the software

Print the document with Download as Bit Image

incorrectly in Adobe

program is wrong.

selected in the Advanced Options window of the

Illustrator.

 

graphic properties.

 

 

 

Error occurs

When the USB mode is set to

Change the USB mode to SLOW.

repeatedly when

FAST, some users may

1 Press Menu.

printing with the USB

experience poor USB

2 Press the scroll button ( or ) until MACHINE

connection.

communication.

 

 

SETUP appears on the top line of the display, and

 

 

then press Select.

 

 

3 Press the scroll button until USB appears on the

 

 

bottom line of the display, and press Select.

 

 

4 Press the scroll button until SLOW appears on the

 

 

bottom line of the display, and press Select.

 

 

5 To return to the Ready prompt, press Stop/Clear.

 

 

 

LCD does not turn

Machine is not receiving

• Check that the machine is plugged into a properly

on.

power.

grounded electrical outlet.

 

 

• Ensure that there is power to the outlet and that the

 

 

machine power switch is in the On position.

 

 

 

Copies are too light

 

• If the original is light, press Darkness to darken the

or too dark.

 

background of the copies.

 

 

• If the original is dark, press Darkness to lighten the

 

 

background of the copies.

 

 

 

Smears, lines,

Document glass or document

• If defects appear on the original, press Darkness to

marks, or spots on

cover is dirty.

lighten the background of your copies.

copies.

 

• If no defects appear on the original, clean the

 

 

 

 

document glass and underside of the document

 

 

cover. See page 64.

 

 

 

Solving problems

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Contents X215 MFP Edition April Contents Scanning Maintenance Contents Getting started Clearance spaceRear view Understanding the partsFront view Understanding the partsUnpacking UnpackingUnpacking Installing the toner cartridge Installing the toner cartridgeInstalling the toner cartridge Connecting the cables Connecting the cablesPowering on the machine Powering on the machineUnderstanding the operator panel Understanding the operator panelSetting the date and time Setting the date and timeChanging the display language Setting the station ID Setting the countrySetting the country Setting the Power Saver mode Setting the Power Saver modeInstalling the drivers Installing softwareRemoving the drivers Removing the driversSelecting print materials Loading paper and changing paper sizeGuidelines for paper and specialty media Selecting print materialsSelecting print materials Loading the paper tray Loading the paper trayLoading the paper tray Triangle Paper full Paper empty Loading the manual bypass Loading the manual bypassUsing the manual bypass Setting the paper type and sizeUsing the paper tray Setting the paper type and sizeRear output slot Selecting an output locationFront output tray Selecting an output locationPrinting a document PrintingUsing the Printers folder Accessing Print PropertiesUsing your program Accessing Print PropertiesSaving favorite print settings Understanding the print settingsFrom this tab You can change these settings Changing the direction information is printed on a Changing the paper sizePrinting multiple pages on one sheet of paper Scaling a documentUsing an existing watermark Using watermarksFitting your document to a selected paper size Editing a watermark Creating a watermarkDeleting a watermark Using overlays Creating an overlayUsing an overlay Deleting an overlayPrinting on both sides of the paper Using the operator panel Accessing the printer driver HelpCanceling a print job Using the printer driverUsing the scanning bed CopyingUsing the scanning bed Using the ADF Using the ADFCustomizing settings Customizing settingsContent DarknessNumber ScaleAdvanced Setting the Timeout option Customizing default settingsCustomizing default settings Creating two-sided copies Using the ADFUsing the scanning bed Creating two-sided copiesScanning a document or image ScanningSending a fax automatically FaxingSending a fax manually Sending a fax manuallyReceiving a fax manually Receiving a fax automaticallyReceiving a fax automatically Option Description ECM Phonebook Using special featuresUsing special features Creating a shortcutCreating a group Editing a shortcutEditing a group Using shortcuts and groups Delay sendBroadcast Canceling a pending job Clearing display messages Display Meaning SolutionsClearing display messages Report Content ReportsCleaning the outside of the machine Cleaning the machineMaintenance Cleaning the inside of the machine Cleaning the machineMaintaining the toner cartridge Cleaning the scan unitMaintaining the toner cartridge Redistributing toner Ordering toner cartridgesReplacing the toner cartridge Maintaining the toner cartridge Cleaning the photoconductor drum Returning the empty toner cartridgeTroubleshooting Preventing document and paper jamsADF misfeed Clearing document jamsClearing document jams Clearing document jams Output misfeed Roller misfeedClearing paper jams Clearing paper jamsPaper feed area Paper JAM Message Location of jam Go toClearing paper jams Paper exit area Paper JAM Clearing paper jams Fuser and toner cartridge areas Paper JAM Manual bypass area Bypass JAM Solving problems Display Meaning SolutionSolving problems Paper feeding problemsSymptom Possible cause and solution Printing and copying problems Problem Possible cause SolutionSolving problems Solving problems Faxing problems Scanning problemsProblem Possible cause and solution Solving problems Print quality problems Problem SolutionUse lighter weight pages. See Problem AaBbCcCalling for service Calling for serviceSafety information ConventionsLaser advisory label Laser notice Laser noticesElectronic emission notices Laser noticesEuropean Community EC directives conformity Industry Canada compliance statementAvis de conformité aux normes de l’industrie du Canada Electronic emission noticesNoise emission levels United Kingdom Telecommunications ActMeter average sound pressure, dBA Telecommunications notices Telecommunications noticesUsing the Lexmark X215 in Germany Declaration of conformity European countriesUsing the Lexmark X215 in Switzerland
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