Lexmark X215 MFP Paper feeding problems, Solving problems, Symptom Possible cause and solution

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Paper feeding problems

Symptom	Possible cause and solution
Paper jam.	Clear the paper jam. See page 73.

Paper sticks together.	• Ensure that there is not too much paper in the paper tray. Depending on
	the thickness of your paper, the paper tray can hold up to 250 sheets of
	paper.
	• Make sure that you are using the correct type of paper. See page 21.
	• Remove paper from the paper tray and flex or fan the paper.
	• Humid conditions may cause some paper to stick together.

Multiple sheets do not feed.	• Different types of paper may be stacked in the paper tray. Load paper of
	only one type, size, and weight.
	• When loading paper, do not force the paper down into the machine.
	• If multiple sheets have caused a paper jam, clear the paper jam. See
	page 73.

Paper skews or buckles.	• Ensure there is not too much paper in the paper tray. Depending on the
	thickness of your paper, the paper tray can hold up to 250 sheets of
	paper.
	• Make sure the paper guide lightly touches the paper and does not cause
	the paper to bow in the paper tray.
	• Make sure you are using the correct type of paper. See page 21.

Paper does not feed.	• Paper is not loaded correctly. Remove paper from the tray and reload it
	correctly.
	• There is too much paper loaded. Remove excess paper from the tray.
	• The paper is too thick. Use only paper that meets specifications.
	• Remove any obstructions.

Paper keeps jamming.	• There is too much paper loaded. Remove excess paper from the tray. If
	printing on special materials, use the manual bypass.
	• An incorrect type of paper is being used. Use only paper that meets
	specifications. See page 21.
	• There may be debris inside the machine. Open the front cover and
	remove the debris.

Transparencies stick together	Use only transparencies specially designed for a laser printer. Remove
in the paper exit.	each transparency as it exits the machine.

Envelopes skew or fail to feed	Ensure that the manual bypass guides are against both sides of the
correctly.	envelopes.

Solving problems

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Contents X215 MFP Edition April Contents Scanning Maintenance Contents Getting started Clearance spaceUnderstanding the parts Front viewRear view Understanding the partsUnpacking UnpackingUnpacking Installing the toner cartridge Installing the toner cartridgeInstalling the toner cartridge Connecting the cables Connecting the cablesPowering on the machine Powering on the machineUnderstanding the operator panel Understanding the operator panelChanging the display language Setting the date and timeSetting the date and time Setting the country Setting the countrySetting the station ID Setting the Power Saver mode Setting the Power Saver modeInstalling the drivers Installing softwareRemoving the drivers Removing the driversSelecting print materials Loading paper and changing paper sizeGuidelines for paper and specialty media Selecting print materialsSelecting print materials Loading the paper tray Loading the paper trayLoading the paper tray Triangle Paper full Paper empty Loading the manual bypass Loading the manual bypassSetting the paper type and size Using the paper trayUsing the manual bypass Setting the paper type and sizeSelecting an output location Front output trayRear output slot Selecting an output locationPrinting a document PrintingAccessing Print Properties Using your programUsing the Printers folder Accessing Print PropertiesFrom this tab You can change these settings Understanding the print settingsSaving favorite print settings Changing the direction information is printed on a Changing the paper sizePrinting multiple pages on one sheet of paper Scaling a documentFitting your document to a selected paper size Using watermarksUsing an existing watermark Deleting a watermark Creating a watermarkEditing a watermark Using overlays Creating an overlayUsing an overlay Deleting an overlayPrinting on both sides of the paper Accessing the printer driver Help Canceling a print jobUsing the operator panel Using the printer driverUsing the scanning bed CopyingUsing the scanning bed Using the ADF Using the ADFCustomizing settings ContentCustomizing settings DarknessNumber ScaleAdvanced Customizing default settings Customizing default settingsSetting the Timeout option Using the ADF Using the scanning bedCreating two-sided copies Creating two-sided copiesScanning a document or image ScanningSending a fax automatically FaxingSending a fax manually Sending a fax manuallyReceiving a fax automatically Receiving a fax automaticallyReceiving a fax manually Option Description ECM Using special features Using special featuresPhonebook Creating a shortcutEditing a group Editing a shortcutCreating a group Broadcast Delay sendUsing shortcuts and groups Canceling a pending job Clearing display messages Display Meaning SolutionsClearing display messages Report Content ReportsMaintenance Cleaning the machineCleaning the outside of the machine Cleaning the inside of the machine Cleaning the machineMaintaining the toner cartridge Cleaning the scan unitMaintaining the toner cartridge Redistributing toner Ordering toner cartridgesReplacing the toner cartridge Maintaining the toner cartridge Cleaning the photoconductor drum Returning the empty toner cartridgeTroubleshooting Preventing document and paper jamsClearing document jams Clearing document jamsADF misfeed Clearing document jams Output misfeed Roller misfeedClearing paper jams Paper feed area Paper JAMClearing paper jams Message Location of jam Go toClearing paper jams Paper exit area Paper JAM Clearing paper jams Fuser and toner cartridge areas Paper JAM Manual bypass area Bypass JAM Solving problems Display Meaning SolutionSymptom Possible cause and solution Paper feeding problemsSolving problems Printing and copying problems Problem Possible cause SolutionSolving problems Solving problems Problem Possible cause and solution Scanning problemsFaxing problems Solving problems Print quality problems Problem SolutionUse lighter weight pages. See Problem AaBbCcCalling for service Calling for serviceSafety information ConventionsLaser notices Electronic emission noticesLaser advisory label Laser notice Laser noticesIndustry Canada compliance statement Avis de conformité aux normes de l’industrie du CanadaEuropean Community EC directives conformity Electronic emission noticesMeter average sound pressure, dBA United Kingdom Telecommunications ActNoise emission levels Telecommunications notices Telecommunications noticesUsing the Lexmark X215 in Germany Declaration of conformity European countriesUsing the Lexmark X215 in Switzerland