Lexmark X215 MFP manual Use lighter weight pages. See

Page 87

	Problem		Solution
Gray background			If the amount of background shading becomes unacceptable, the
			procedures below may fix the problem.
	AaBbCc		• Use lighter weight pages. See page 21.
	AaBbCc		• Check the machine’s environment. Very dry (low humidity) or humid
	AaBbCc		(higher than 80% RH) conditions can increase the amount of background
	AaBbCc		shading.
	AaBbCc		shading.
	AaBbCc		• Install a new toner cartridge. See page 65.
	AaBbCc		• Install a new toner cartridge. See page 65.
	AaBbCc


	Toner smear		• Clean the inside of the machine. See page 63.
			• Check the paper type and quality. See page 21.
			• Install a new toner cartridge. See page 65.

Repetitive defects						If marks repeatedly appear on the printed side of the page at even intervals:
						• The toner cartridge may be damaged. If a repetitive mark occurs on the
		AaBbCc				page, print a cleaning sheet several times to clean the cartridge. See
		AaBbCc				page 68.
		AaBbCc				After the printout, if you still have the same problems, install a new toner
		AaBbCc				cartridge. See page 65.
		AaBbCc				• Parts of the machine may have toner on them. If the defects occur on the
		AaBbCc
						back of the page, the problem will likely correct itself after a few more
						pages.
						pages.
						• The fusing assembly may be damaged. Contact a service representative.

Background scatter						Background scatter results from bits of toner distributed on the printed
						page.
		A				• The paper may be too damp. Try printing with a different batch of paper.
						Do not open packages of paper until necessary so that the paper does
						not absorb too much moisture.
						• If background scatter occurs on an envelope, change the printing layout
						to avoid printing over areas that have overlapping seams on the reverse
						side. Printing on seams can cause problems.
						• If background scatter covers the entire surface area of a printed page,

						adjust the print resolution through your software program or the printer
						properties.

Misformed characters						• If characters are improperly formed and producing hollow images, the
						paper stock may be too slick. Try a different paper. See page 21.
						• If characters are improperly formed and producing a wavy effect, the
						scanner unit may need service. Contact a service representative.

Solving problems

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Contents X215 MFP Edition April Contents Scanning Maintenance Contents Clearance space Getting startedUnderstanding the parts Understanding the partsFront view Rear viewUnpacking UnpackingUnpacking Installing the toner cartridge Installing the toner cartridgeInstalling the toner cartridge Connecting the cables Connecting the cablesPowering on the machine Powering on the machineUnderstanding the operator panel Understanding the operator panelSetting the date and time Setting the date and timeChanging the display language Setting the country Setting the station IDSetting the country Setting the Power Saver mode Setting the Power Saver modeInstalling software Installing the driversRemoving the drivers Removing the driversLoading paper and changing paper size Selecting print materialsSelecting print materials Guidelines for paper and specialty mediaSelecting print materials Loading the paper tray Loading the paper trayLoading the paper tray Triangle Paper full Paper empty Loading the manual bypass Loading the manual bypassSetting the paper type and size Setting the paper type and sizeUsing the paper tray Using the manual bypassSelecting an output location Selecting an output locationFront output tray Rear output slotPrinting Printing a documentAccessing Print Properties Accessing Print PropertiesUsing your program Using the Printers folderUnderstanding the print settings Saving favorite print settingsFrom this tab You can change these settings Changing the paper size Changing the direction information is printed on aScaling a document Printing multiple pages on one sheet of paperUsing watermarks Using an existing watermarkFitting your document to a selected paper size Creating a watermark Editing a watermarkDeleting a watermark Creating an overlay Using overlaysDeleting an overlay Using an overlayPrinting on both sides of the paper Using the printer driver Accessing the printer driver HelpCanceling a print job Using the operator panelCopying Using the scanning bedUsing the scanning bed Using the ADF Using the ADFDarkness Customizing settingsContent Customizing settingsScale NumberAdvanced Customizing default settings Setting the Timeout optionCustomizing default settings Creating two-sided copies Using the ADFUsing the scanning bed Creating two-sided copiesScanning Scanning a document or imageFaxing Sending a fax automaticallySending a fax manually Sending a fax manuallyReceiving a fax automatically Receiving a fax manuallyReceiving a fax automatically Option Description ECM Creating a shortcut Using special featuresUsing special features PhonebookEditing a shortcut Creating a groupEditing a group Delay send Using shortcuts and groupsBroadcast Canceling a pending job Display Meaning Solutions Clearing display messagesClearing display messages Reports Report ContentCleaning the machine Cleaning the outside of the machineMaintenance Cleaning the machine Cleaning the inside of the machineCleaning the scan unit Maintaining the toner cartridgeMaintaining the toner cartridge Ordering toner cartridges Redistributing tonerReplacing the toner cartridge Maintaining the toner cartridge Returning the empty toner cartridge Cleaning the photoconductor drumPreventing document and paper jams TroubleshootingClearing document jams ADF misfeedClearing document jams Clearing document jams Roller misfeed Output misfeedMessage Location of jam Go to Clearing paper jamsPaper feed area Paper JAM Clearing paper jamsClearing paper jams Paper exit area Paper JAM Clearing paper jams Fuser and toner cartridge areas Paper JAM Manual bypass area Bypass JAM Display Meaning Solution Solving problemsPaper feeding problems Solving problemsSymptom Possible cause and solution Problem Possible cause Solution Printing and copying problemsSolving problems Solving problems Scanning problems Faxing problemsProblem Possible cause and solution Solving problems Problem Solution Print quality problemsUse lighter weight pages. See AaBbCc ProblemCalling for service Calling for serviceConventions Safety informationLaser notices Laser noticesElectronic emission notices Laser advisory label Laser noticeElectronic emission notices Industry Canada compliance statementAvis de conformité aux normes de l’industrie du Canada European Community EC directives conformityUnited Kingdom Telecommunications Act Noise emission levelsMeter average sound pressure, dBA Telecommunications notices Telecommunications noticesDeclaration of conformity European countries Using the Lexmark X215 in GermanyUsing the Lexmark X215 in Switzerland