Lexmark X215 MFP manual Scanning problems, Faxing problems, Problem Possible cause and solution

Page 84

Scanning problems

Problem

Possible cause and solution

Scanner does not work.

• Your machine may be busy printing. Wait until printing completes before

 

using the scanner.

 

• Make sure that you place the document to be scanned face down on the

 

document glass, or face up in the Automatic Document Feeder.

 

• Check that the USB or parallel cable is connected properly.

 

• Check that the USB or parallel cable is not defective. Swap the cable with

 

a known good cable. If necessary, replace the cable.

 

• If using a parallel cable, ensure that it is compliant with the IEEE-1284

 

standard.

 

• Make sure that the scanner job is being sent to the correct port (for

 

example, LPT1 or USB).

 

 

Scans very slowly.

• Check if the machine is printing receiving data. Scan the document after

 

the current job is completed.

 

• Graphics are scanned more slowly than text.

 

• Communication speed becomes slow in scan mode because of the large

 

amount of memory required to analyze and reproduce the scanned

 

image. Set your computer to ECP printer mode through BIOS setting. It

 

helps to increase the speed. For details on how to set BIOS, refer to your

 

computer user documentation.

 

 

Faxing problems

Problem

Possible cause and solution

Machine is not working, no

• Unplug the power cord and plug it in again.

display, and buttons are not

• Ensure that there is power to the electrical outlet.

working.

 

 

 

No dial tone.

• Check that the phone line is connected properly.

 

• Check that the phone socket in the wall is working by plugging in another

 

phone.

 

 

Numbers stored in the

Make sure that the numbers are stored in the memory correctly. Print a

memory do not dial correctly.

phonebook list.

 

 

Document does not feed.

• Make sure that the document is not wrinkled and you are putting it in

 

correctly.

 

• Check that the document is the correct size, not too thick or too thin.

 

• Make sure that the ADF cover is firmly closed.

 

 

Faxes are not received

• Make sure Receive mode is set to Automatic on the FAX SETUP menu.

automatically.

• Make sure that there is paper loaded.

 

 

• Check that the display does not show MEMORY FULL.

 

 

Machine does not send.

• Make sure that the document is loaded in the ADF or on the document

 

glass.

 

• Make sure the fax machine you are sending to can receive faxes.

 

 

Solving problems

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Contents X215 MFP Edition April Contents Scanning Maintenance Contents Getting started Clearance spaceUnderstanding the parts Front viewRear view Understanding the partsUnpacking UnpackingUnpacking Installing the toner cartridge Installing the toner cartridgeInstalling the toner cartridge Connecting the cables Connecting the cablesPowering on the machine Powering on the machineUnderstanding the operator panel Understanding the operator panelSetting the date and time Setting the date and timeChanging the display language Setting the country Setting the station IDSetting the country Setting the Power Saver mode Setting the Power Saver modeInstalling the drivers Installing softwareRemoving the drivers Removing the driversSelecting print materials Loading paper and changing paper sizeGuidelines for paper and specialty media Selecting print materialsSelecting print materials Loading the paper tray Loading the paper trayLoading the paper tray Triangle Paper full Paper empty Loading the manual bypass Loading the manual bypassSetting the paper type and size Using the paper trayUsing the manual bypass Setting the paper type and sizeSelecting an output location Front output trayRear output slot Selecting an output locationPrinting a document PrintingAccessing Print Properties Using your programUsing the Printers folder Accessing Print PropertiesUnderstanding the print settings Saving favorite print settingsFrom this tab You can change these settings Changing the direction information is printed on a Changing the paper sizePrinting multiple pages on one sheet of paper Scaling a documentUsing watermarks Using an existing watermarkFitting your document to a selected paper size Creating a watermark Editing a watermarkDeleting a watermark Using overlays Creating an overlayUsing an overlay Deleting an overlayPrinting on both sides of the paper Accessing the printer driver Help Canceling a print jobUsing the operator panel Using the printer driverUsing the scanning bed CopyingUsing the scanning bed Using the ADF Using the ADFCustomizing settings ContentCustomizing settings DarknessNumber ScaleAdvanced Customizing default settings Setting the Timeout optionCustomizing default settings Using the ADF Using the scanning bedCreating two-sided copies Creating two-sided copiesScanning a document or image ScanningSending a fax automatically FaxingSending a fax manually Sending a fax manuallyReceiving a fax automatically Receiving a fax manuallyReceiving a fax automatically Option Description ECM Using special features Using special featuresPhonebook Creating a shortcutEditing a shortcut Creating a groupEditing a group Delay send Using shortcuts and groupsBroadcast Canceling a pending job Display Meaning Solutions Clearing display messagesClearing display messages Report Content ReportsCleaning the machine Cleaning the outside of the machineMaintenance Cleaning the inside of the machine Cleaning the machineCleaning the scan unit Maintaining the toner cartridgeMaintaining the toner cartridge Redistributing toner Ordering toner cartridgesReplacing the toner cartridge Maintaining the toner cartridge Cleaning the photoconductor drum Returning the empty toner cartridgeTroubleshooting Preventing document and paper jamsClearing document jams ADF misfeedClearing document jams Clearing document jams Output misfeed Roller misfeedClearing paper jams Paper feed area Paper JAMClearing paper jams Message Location of jam Go toClearing paper jams Paper exit area Paper JAM Clearing paper jams Fuser and toner cartridge areas Paper JAM Manual bypass area Bypass JAM Solving problems Display Meaning SolutionPaper feeding problems Solving problemsSymptom Possible cause and solution Printing and copying problems Problem Possible cause SolutionSolving problems Solving problems Scanning problems Faxing problemsProblem Possible cause and solution Solving problems Print quality problems Problem SolutionUse lighter weight pages. See Problem AaBbCcCalling for service Calling for serviceSafety information ConventionsLaser notices Electronic emission noticesLaser advisory label Laser notice Laser noticesIndustry Canada compliance statement Avis de conformité aux normes de l’industrie du CanadaEuropean Community EC directives conformity Electronic emission noticesUnited Kingdom Telecommunications Act Noise emission levelsMeter average sound pressure, dBA Telecommunications notices Telecommunications noticesUsing the Lexmark X215 in Germany Declaration of conformity European countriesUsing the Lexmark X215 in Switzerland
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