Lexmark X215 MFP manual Printing and copying problems, Problem Possible cause Solution

Page 81

Printing and copying problems

Problem

Possible cause

Solution

Machine does not

Machine is not receiving

• Check the power cord connections.

print.

power.

• Check the power switch and the power source.

 

 

 

 

 

 

Machine is busy scanning.

Wait until scanning is complete before using the

 

 

printer.

 

 

 

 

Machine is not selected as

Select Lexmark X215 as your default printer in

 

the default printer.

Windows.

 

 

 

 

Front or rear covers are not

Close the covers.

 

closed.

 

 

 

 

 

Paper jam.

Clear the paper jam. See page 73.

 

 

 

 

No paper loaded.

Load paper. See page 21.

 

 

 

 

Toner cartridge is not

Install the toner cartridge. See page 11.

 

installed.

 

 

 

 

 

Connection cable between

Disconnect the printer cable, and then reconnect it.

 

the computer and the

 

 

machine is not connected

 

 

properly.

 

 

 

 

 

Connection cable between

• If possible, attach the cable to another computer

 

the computer and the

that is working properly and print a job.

 

machine is defective.

• Try a new printer cable.

 

 

 

 

 

 

Port setting is incorrect.

• Check the Windows printer setting to make sure

 

 

that the print job is sent to the correct port, for

 

 

example, LPT1.

 

 

• If the computer has more than one port, make sure

 

 

that the machine is attached to the correct one.

 

 

 

 

Configuration incorrect.

Ensure the printer settings are correct.

 

 

 

 

Machine is malfunctioning.

Check the display message on the operator panel to

 

 

determine if the machine is indicating a system error.

 

 

 

Print job is extremely

Job may be very complex.

• Reduce the complexity of the page.

slow.

 

• Adjust the print quality settings.

 

 

 

 

 

 

If using Windows 98/Me, the

1 Click Start Settings Printers.

 

Spool setting may be set

2 Right-click the Lexmark X215 printer icon.

 

incorrectly.

 

3 Click Properties.

 

 

 

 

4 From the Details tab, click Spool Settings.

 

 

5 Select the spool setting you want.

 

 

 

Half the page is

Page orientation setting may

Change the page orientation in your program. See

blank.

be incorrect.

page 31.

 

 

 

 

Paper size and the paper size

Ensure that the paper size in the printer driver

 

settings do not match.

settings matches the paper in the tray.

 

 

 

Solving problems

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Contents X215 MFP Edition April Contents Scanning Maintenance Contents Clearance space Getting startedFront view Understanding the partsRear view Understanding the partsUnpacking UnpackingUnpacking Installing the toner cartridge Installing the toner cartridgeInstalling the toner cartridge Connecting the cables Connecting the cablesPowering on the machine Powering on the machineUnderstanding the operator panel Understanding the operator panelSetting the date and time Setting the date and timeChanging the display language Setting the country Setting the station IDSetting the country Setting the Power Saver mode Setting the Power Saver modeInstalling software Installing the driversRemoving the drivers Removing the driversLoading paper and changing paper size Selecting print materialsSelecting print materials Guidelines for paper and specialty mediaSelecting print materials Loading the paper tray Loading the paper trayLoading the paper tray Triangle Paper full Paper empty Loading the manual bypass Loading the manual bypassUsing the paper tray Setting the paper type and sizeUsing the manual bypass Setting the paper type and sizeFront output tray Selecting an output locationRear output slot Selecting an output locationPrinting Printing a documentUsing your program Accessing Print PropertiesUsing the Printers folder Accessing Print PropertiesUnderstanding the print settings Saving favorite print settingsFrom this tab You can change these settings Changing the paper size Changing the direction information is printed on aScaling a document Printing multiple pages on one sheet of paperUsing watermarks Using an existing watermarkFitting your document to a selected paper size Creating a watermark Editing a watermarkDeleting a watermark Creating an overlay Using overlaysDeleting an overlay Using an overlayPrinting on both sides of the paper Canceling a print job Accessing the printer driver HelpUsing the operator panel Using the printer driverCopying Using the scanning bedUsing the scanning bed Using the ADF Using the ADFContent Customizing settingsCustomizing settings DarknessScale NumberAdvanced Customizing default settings Setting the Timeout optionCustomizing default settings Using the scanning bed Using the ADFCreating two-sided copies Creating two-sided copiesScanning Scanning a document or imageFaxing Sending a fax automaticallySending a fax manually Sending a fax manuallyReceiving a fax automatically Receiving a fax manuallyReceiving a fax automatically Option Description ECM Using special features Using special featuresPhonebook Creating a shortcutEditing a shortcut Creating a groupEditing a group Delay send Using shortcuts and groupsBroadcast Canceling a pending job Display Meaning Solutions Clearing display messagesClearing display messages Reports Report ContentCleaning the machine Cleaning the outside of the machineMaintenance Cleaning the machine Cleaning the inside of the machineCleaning the scan unit Maintaining the toner cartridgeMaintaining the toner cartridge Ordering toner cartridges Redistributing tonerReplacing the toner cartridge Maintaining the toner cartridge Returning the empty toner cartridge Cleaning the photoconductor drumPreventing document and paper jams TroubleshootingClearing document jams ADF misfeedClearing document jams Clearing document jams Roller misfeed Output misfeedPaper feed area Paper JAM Clearing paper jamsClearing paper jams Message Location of jam Go toClearing paper jams Paper exit area Paper JAM Clearing paper jams Fuser and toner cartridge areas Paper JAM Manual bypass area Bypass JAM Display Meaning Solution Solving problemsPaper feeding problems Solving problemsSymptom Possible cause and solution Problem Possible cause Solution Printing and copying problemsSolving problems Solving problems Scanning problems Faxing problemsProblem Possible cause and solution Solving problems Problem Solution Print quality problemsUse lighter weight pages. See AaBbCc ProblemCalling for service Calling for serviceConventions Safety informationElectronic emission notices Laser noticesLaser advisory label Laser notice Laser noticesAvis de conformité aux normes de l’industrie du Canada Industry Canada compliance statementEuropean Community EC directives conformity Electronic emission noticesUnited Kingdom Telecommunications Act Noise emission levelsMeter average sound pressure, dBA Telecommunications notices Telecommunications noticesDeclaration of conformity European countries Using the Lexmark X215 in GermanyUsing the Lexmark X215 in Switzerland
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