Xerox 3250 manual Troubleshooting, Clearing paper jams, Paper feed area, Tray, Optional tray

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9 Troubleshooting

This chapter provides helpful information for what to do if you encounter an error while using your printer.

This chapter includes:

•Clearing paper jams

•Troubleshooting checklist

•Solving general printing problems

•Solving print quality problems

•Common Windows problems

•Common PostScript problems

•Common Linux problems

•Common Macintosh problems

Clearing paper jams

Note

• When removing paper that is jammed in the printer, if possible

always pull the paper in the direction that it normally moves so as not to damage internal components. Always pull firmly and evenly; do not jerk the paper. If the paper tears, ensure that all fragments of paper are removed; otherwise a jam will occur again.

When a paper jam occurs, the Error LED lights orange. Open and close the front cover. The jammed paper automatically exits the printer.

In paper feed area

In the tray 1

1Pull tray 1 open.

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2Remove the jammed paper by gently pulling it straight out. Make sure that all of the paper is properly aligned in the tray 1.

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If the paper does not move when you pull, or if you do not see the paper in this area, check the fuser area around the print cartridge. See page 9.2.

3Insert the tray 1 into the printer until it snaps into place. Printing automatically resumes.

In the optional tray 2

1Pull the optional tray 2 open.

2Remove the jammed paper from the printer.

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If the paper does not move when you pull, or if you do not see the paper in this area, stop and go to step 3.

3Pull tray 1 half way.

9.1 <Troubleshooting>

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Contents User Guide Page Contents Maintenance Ordering supplies and accessoriesTroubleshooting Installing additional memorySafety Disconnect Device Electrical SupplyDo These Do Not Do TheseMaintenance Information Product Safety CertificationRegulatory Information Energy program compliance Product Recycling & DisposalEH&S Contact Information Contact InformationIntroduction Special featuresPrinter overview Features Phaser 3250D Phaser 3250DNFront view GuidesUnderstanding the LEDs Control panel overviewRear view Status DescriptionFinding more information Setting up the hardwareClick Printer Setting Altitude adjustmentClick Printer Setting Click Emulation Changing the font settingUsing toner save mode Basic setupPrinting a demo Using toner save mode Printing a demoPrinter driver features Software overviewSupplied software Windows System requirementsLinux MacintoshUsing SetIP program 4Network setup Phaser 3250DN onlySupported operating systems Double click Application SetIPNetwork setup Phaser 3250DN only Loading print media Selecting print mediaSelecting print media Loading paper Output tray information Supported sizes of paper Type Size Dimensions Weighta CapacitybGuidelines for selecting and storing print media Media sizes supported in each modeGuidelines for special print media Type GuidelinesLoading paper Changing the size of the paper in tray Using tray 1 or the optional trayLoad the paper with the side to be printed on facing up Using the manual feederOutput tray information Printing a document Canceling a print job Canceling a print jobBasic printing Printing a documentAccessories Ordering supplies and accessoriesHow to purchase Print cartridgeCleaning the printer MaintenanceCleaning the outside of the printer Cleaning the inside of the printerRedistributing toner in the print cartridge Maintaining the print cartridgePrint cartridge storage Expected cartridge lifeReplacing the print cartridge Printing a configuration Maintenance partsItems Yield Average Clearing paper jams TroubleshootingPaper feed area TrayAreas near the print cartridge Manual trayPull the paper straight up and out Paper exit area Duplex unit areaDuplex jam Tips for avoiding paper jams Solving general printing problems Troubleshooting checklistDpi Normal. See Dpi Best, change it toSolving print quality problems Gray Condition Suggested solutions Vertical linesBackground Toner smearCommon Windows problems Common Linux problems Common PostScript problemsCommon Macintosh problems Precautions to take when installing memory Installing additional memoryInstalling a memory module Disconnect the power cordActivating the added memory in the PS printer properties Specifications Printer specificationsSpecifications and description ADF GlossaryFDI Jbig Pstn Index Software Section Contents Using Windows PostScript Driver Using Your Printer in Linux Installing Printer Software in Windows Installing Printer SoftwareInstalling Software for Local Printing Custom Installation Installing Software for Network Printing Typical InstallationBefore you begin Custom Installation Installing Printer Software in Windows Reinstalling Printer Software Removing Printer Software Installing SetIP Using SetIP Phaser 3250DN onlyUsing SetIP Installing SetIP Using SetIPWill be printed after the Configuration Printing a Document Basic PrintingPrinter Settings Printing to a file PRNSelect Printers and Faxes Select your printer driver icon Paper Tab Layout TabGraphics Tab Advanced Options Extras TabWatermark OverlayUsing a Favorite Setting Troubleshooting TabUsing Help Printer TabPrinting Multiple Pages on One Sheet of Paper N-Up Printing Advanced PrintingPrinting Booklets Printing PostersPrinting a Reduced or Enlarged Document Printing on Both Sides of PaperFitting Your Document to a Selected Paper Size NoneUsing an Existing Watermark Using WatermarksCreating a Watermark Editing a WatermarkWhat is an Overlay? Using OverlaysUsing a Page Overlay Creating a New Page OverlayAdvanced Using Windows PostScript DriverSetting Up a Client Computer Setting Up a Host ComputerSharing the Printer Locally Check the Share this printer boxUsing Printer Settings Utility Using Utility ApplicationsOpening the Troubleshooting Guide Changing the Status Monitor Program SettingsInstalling the MFP Driver Using Your Printer in LinuxInstalling the MFP Driver Getting StartedClick Uninstall Uninstalling the MFP DriverOpening the MFP Configurator Using the MFP ConfiguratorPrinters Configuration Printers TabClasses Tab Ports ConfigurationPrinting Files Printing from ApplicationsSetting Up the Printer Installing Software Using Your Printer with a MacintoshPrinter driver For a Network-connectedFor a USB-connected Mac OS 10.3 or higher Xerox Phaser 3250DNMac OS 10.3 or higher Select your printer namePrinting Changing Printer SettingsPrinting a Document LayoutPrinting Multiple Pages on One Sheet of Paper Printer FeaturesDuplex Printing Index