Troubleshooting Guide

9.0 TROUBLESHOOTING

The XG Series UPS has an audible alarm feature to alert the user of potential problems. Please use following information to determine and resolve alarms and conditions.

The XG Series UPS notifies the user of abnormal conditions via audible alarms. The alarms are as follows:

	Alarm and Possible Cause		Solution
Three short beeps, continuously		• The UPS is in Battery Mode
• Utility voltage out of range			Check the input voltage
Four short beeps, continuously		• The UPS is in Battery Mode,
• Utility Frequency out of range			remove the input power and
			check the input frequency
Five short beeps, continuously		• Check the ventilation and
• UPS internal over temperature			remove any blockage
• The Fan is not turning		•	Call Falcon Service for a fan
			replacement
Six short beeps, continuously
• PFC over current protection in		• Verify the input AC voltage is
	action		not too low, remove some
			load from UPS output
Seven short beeps, followed by		• Save the data, turn off the
three long beeps, every five seconds			equipment and wait for utility
• Battery low after utility loss			power to return
One long beep every few seconds		Check the LCD display
•	Output overload	•	Remove some load
•	Charger Fail	•	Remove some load
•	UPS Alarm, continuous	•	Call Falcon Service
		•	Call Falcon Service

Check the UPS input voltage, input plug and wiring first. Then prepare the serial number and model number of the unit for Falcon Service if the problem cannot be solved.

Problem and Possible Cause	Solution
UPS will not turn on
• Input breaker not switched ON	• Verify the UPS Input breaker
• UPS input breaker tripped	on front panel is turned ON
• Input/battery cables not	• Verify the connected load is
correctly fitted	less than the rating of the UPS
	• Verify the input cable and
	battery is connected to the
	UPS and battery module.
	Verify the battery circuit is
	turned ON

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