Datacard Group RP90, RL90 manual See Cleaning the card cleaning rollers on

Page 66

Printer error recovery

LCD Message

Possible Cause

Solution

 

 

 

No Cleaning Ro.

The cleaning rollers are

1 Reinstall the cleaning rollers.

 

missing.

2 Press RESET, and then ENTER to initialize the

 

 

printer.

 

 

3 See “Cleaning the card cleaning rollers” on

 

 

page 44 for more information.

 

 

 

No Cassette

The ink ribbon or retransfer

1 Install the cartridge(s) in printer.

 

film cartridge is not

2 Initialize the ink ribbon as described in “Initialize

 

installed.

the ink ribbon” on page 16.

 

 

3 Initialize the retransfer film as described in

 

 

“Initialize the retransfer film” on page 17.

 

 

 

Hardware

There is a hardware error.

Turn the power switch off and then on again. Call for

 

 

service if the problem persists.

 

 

 

TR Overheat

The retransfer roller is too

Turn the power switch off and then on again. Call for

 

hot.

service if the problem persists.

 

 

 

TR Broken

The retransfer roller is not

Turn the power switch off and then on again. Call for

 

working.

service if the problem persists.

 

 

 

TR Sensor Broken

The retransfer roller

Turn the power switch off and then on again. Call for

 

thermistor is not working.

service if the problem persists.

 

 

 

RR Overheat

The bend remedy roller is

Turn the power switch off and then on again. Call for

 

too hot.

service if the problem persists.

 

 

 

RR Broken

The bend remedy roller is

Turn the power switch off and then on again. Call for

 

not working.

service if the problem persists.

 

 

 

RR Sensor Broken

The bend remedy roller

Turn the power switch off and then on again. Call for

 

thermistor is not working.

service if the problem persists.

 

 

 

Overcool

It is too cold for the printer

The temperature in the printer area is too low. Use at

 

to operate.

the recommended operating environment temperature

 

 

as described in “Operating environment” on

 

 

page 72.

 

 

 

Head Overheat

The thermal head is

Turn the power switch off and allow the printer to cool

 

overheated.

for approximately 10 minutes before turning power

 

 

back on.

 

 

 

EEProm Broken

EEPROM malfunction

Turn the power switch off and then on again. Call for

 

 

service if the problem persists.

 

 

 

MG Unconnected

Magnetic stripe module

Turn the power switch off and then on again. Call for

 

connection error

service if the problem persists.

 

 

 

MG Mechanical

Magnetic stripe

Turn the power switch off and then on again. Call for

 

mechanical error

service if the problem persists.

 

 

 

MG Hardware

Magnetic stripe hardware

Turn the power switch off and then on again. Call for

 

error

service if the problem persists.

 

 

 

60

RP90 Plus E and RL90 User Guide

Page 65 Page 67
Image 66
Page 65 Page 67
Contents User Guide Regulatory compliance Contents Messages RP90 Plus E and RL90 User Guide Safe environment SafetyLiability statement Safe human interfaceIntroduction1 About this manualWho to call for assistance About the Printer Outside of the printerInside of the printer Back of the printer About the laminator Parts of the laminatorAbout the laminator RP90 Plus E and RL90 User Guide Using the printer Tips Handling cards Load SuppliesLoad cards See Supplies on page 67 for specific card informationLoad ink ribbon Tips Handling ink ribbonLoad retransfer film Tips Handling retransfer filmOr topcoat material Load laminateTips Handling patch See Laminator material onPower on Check the PC connectionOptional laminator connection Power on the laminator Tips for laminator powerLCD sequence on laminator startup Power on the printer Tips for printer powerLCD sequence on printer startup Set the retransfer film type Prepare to print cardsInitialize the ink ribbon Tips Ink ribbonInitialize the retransfer film Print cards using ID software Printing cardsPrint from a PC application Tips PrintingPrinting cards RP90 Plus E and RL90 User Guide Viewing and changing Printer settings Setup tab Printing PreferencesEncode tab Tips Card cleaning roller Printing PropertiesStatus Monitor Open the Status MonitorTips for Success Close the Status Monitor Printer Status tabPrinter Setting tab Icon Status Icon Color MeaningSee Status monitor messages on Retransfer tab Bend Remedy tabMedia Setting tab Display Reasons for ink recognition error and the solutionsProperty tab Printer Select tabStatus monitor messages Others tabSee Hopper jam on page 52 to remove Mending broken ink ribbon or retransfer Film on See Turnover jam on page 53 to removeSee Retransfer section jam on page 54 to Correctly see Load retransfer film onPower on the printer on page 15 Ink ribbon on Initialize the ink ribbon onUsing the LCD menus About the Printer LCD panelPrinter LCD panel on Using the Printer LCD panel Magnetic stripe cards. See Cleaning the card feed rollersHeat roller on page 45 or Cleaning the magnetic Menu Display Menu Display USB See Preparing the printer and laminator for transport About the Laminator LCD panel MenuUsing the Laminator LCD panel Laminator on page 49 for more informationTaking care of your printer Card feed roller Cleaning the printerCleaning the card cleaning rollers Load cards onCleaning the card feed rollers and heat roller Tips Cleaning card feed and heat rollersPower on the printer. See Power on the printer on Cleaning the magnetic head Tips -Magnetic head cleaning cardCleaning the thermal head Cleaning printer fan filtersTips Thermal head Preparing the printer and laminator for transport Cleaning the laminator Run a laminator cleaning cardTips Laminator cleaning card Cleaning the laminator cartridge Laminator fan filterMessages Error recovery Printer roller layoutPrinter error recovery Hopper jamTurnover jam Tips Turnover jamRetransfer section jam Tips Retransfer jamMending broken ink ribbon or retransfer film Ribbon on page 16 or Initialize the retransfer film onTips -Bend Remedy Bend remedy printer settingsBend remedy Remedy tab onBend remedy laminator settings To set the laminator Card FanSee Hopper jam on See Cleaning the card feed rollers and heatPrinter LCD messages See Turnover jam onMending broken ink ribbon or retransfer film See Cleaning the card cleaning rollers on As described in Operating environment onDescribed in Retransfer section jam on Laminator error recovery Card jamTips Laminator card jam Align the end of the supply material with Patch position Change the left-to-right positionLaminator LCD messages LCD Message Possible Cause Solution Supplies6 Ink ribbon Ink ribbon, retransfer film, and laminator materialCards Retransfer filmCleaning supplies Card sizeCard material RP90 Plus E and RL90 User Guide Site requirements Site guidelines Operating environmentTips Site selection Ventilation clearance Storage Environment for suppliesPrinter specifications Laminator specifications RP90 Plus E and RL90 User Guide Magnetic Stripe Encoding Inline Encoding on Character Code Table onInline Encoding ExampleTip for success Character Code Table DELCharacter Code Table RP90 Plus E and RL90 User Guide Compliance FCC Regulatory compliance Design and information contained in these June
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