Datacard Group RL90, RP90 manual Described in Retransfer section jam on

Page 67

 

 

 

Printer error recovery

 

 

 

 

 

 

LCD Message

Possible Cause

Solution

 

 

 

 

MG Write

Magnetic stripe writing

1

Check the orientation of magnetic stripe cards in

 

error

 

the card hopper as described in “Load cards” on

 

 

 

page 8.

 

 

2

Press RESET, and then ENTER to initialize the

 

 

 

printer.

 

 

 

 

EXT Unconnected

An external device, such

1

Check that the laminator’s power switch is on.

 

as the optional laminator,

2

Make sure that the cable connecting the laminator

 

is not working.

 

to the printer is plugged in securely.

 

 

3

Turn the printer and optional laminator power

 

 

 

switches off and then on again.

 

 

4

Call for service if the problem persists.

 

 

 

 

MG Read

Magnetic card reading

1

Check the type and orientation of magnetic cards in

 

error.

 

the card hopper as described in “Load cards” on

 

 

 

page 8.

 

 

2

Press RESET, and then ENTER to initialize the

 

 

 

printer.

 

 

 

MG Communicate

Magnetic stripe module

Turn the printer’s power switch off and then on again.

 

communication error.

Press RESET, and then ENTER to initialize the printer.

 

 

 

EXT SW Setting

External device switch

Turn the printer’s power switch off and then on again.

 

setting error.

Press RESET, and then ENTER to initialize the printer.

 

 

 

 

EXT Jam

External retransfer unit jam

1

Press RESET, and then ENTER.

 

error.

2

Remove cards if they are not discharged as

 

 

 

described in “Retransfer section jam” on

 

 

 

page 54.

 

 

3

Press RESET, and then ENTER to initialize the

 

 

 

printer.

 

 

 

EXT Communicate

External unit

Turn the printer’s power switch off and then on again.

 

communications error.

 

 

 

 

 

 

EXT 2 Communicate

The laminator

1

REQUIRED: Power off the printer and laminator.

 

communication is lost.

2

Make sure that the cable connecting the laminator

 

 

 

to the printer is plugged in securely.

 

 

3

Turn the printer’s power switch off and then on

 

 

 

again.

 

 

 

 

RP90 Plus E and RL90 User Guide

61

Image 67
Contents User Guide Regulatory compliance Contents Messages RP90 Plus E and RL90 User Guide Safe human interface SafetyLiability statement Safe environmentAbout this manual Introduction1Who to call for assistance Outside of the printer About the PrinterInside of the printer Back of the printer Parts of the laminator About the laminatorAbout the laminator RP90 Plus E and RL90 User Guide Using the printer See Supplies on page 67 for specific card information Load SuppliesLoad cards Tips Handling cardsTips Handling ink ribbon Load ink ribbonTips Handling retransfer film Load retransfer filmSee Laminator material on Load laminateTips Handling patch Or topcoat materialCheck the PC connection Power onOptional laminator connection Tips for laminator power Power on the laminatorLCD sequence on laminator startup Tips for printer power Power on the printerLCD sequence on printer startup Tips Ink ribbon Prepare to print cardsInitialize the ink ribbon Set the retransfer film typeInitialize the retransfer film Printing cards Print cards using ID softwareTips Printing Print from a PC applicationPrinting cards RP90 Plus E and RL90 User Guide Viewing and changing Printer settings Printing Preferences Setup tabEncode tab Printing Properties Tips Card cleaning rollerOpen the Status Monitor Status MonitorTips for Success Printer Status tab Close the Status MonitorIcon Status Icon Color Meaning Printer Setting tabSee Status monitor messages on Bend Remedy tab Retransfer tabDisplay Reasons for ink recognition error and the solutions Media Setting tabPrinter Select tab Property tabOthers tab Status monitor messagesSee Hopper jam on page 52 to remove Correctly see Load retransfer film on See Turnover jam on page 53 to removeSee Retransfer section jam on page 54 to Mending broken ink ribbon or retransfer Film onPower on the printer on page 15 Initialize the ink ribbon on Ink ribbon onAbout the Printer LCD panel Using the LCD menusPrinter LCD panel on Magnetic stripe cards. See Cleaning the card feed rollers Using the Printer LCD panelHeat roller on page 45 or Cleaning the magnetic Menu Display Menu Display USB See Preparing the printer and laminator for transport Menu About the Laminator LCD panelLaminator on page 49 for more information Using the Laminator LCD panelTaking care of your printer Load cards on Cleaning the printerCleaning the card cleaning rollers Card feed rollerTips Cleaning card feed and heat rollers Cleaning the card feed rollers and heat rollerPower on the printer. See Power on the printer on Tips -Magnetic head cleaning card Cleaning the magnetic headCleaning printer fan filters Cleaning the thermal headTips Thermal head Preparing the printer and laminator for transport Run a laminator cleaning card Cleaning the laminatorTips Laminator cleaning card Laminator fan filter Cleaning the laminator cartridgePrinter roller layout Messages Error recoveryHopper jam Printer error recoveryTips Turnover jam Turnover jamTips Retransfer jam Retransfer section jamRibbon on page 16 or Initialize the retransfer film on Mending broken ink ribbon or retransfer filmRemedy tab on Bend remedy printer settingsBend remedy Tips -Bend RemedyTo set the laminator Card Fan Bend remedy laminator settingsSee Turnover jam on See Cleaning the card feed rollers and heatPrinter LCD messages See Hopper jam onMending broken ink ribbon or retransfer film As described in Operating environment on See Cleaning the card cleaning rollers onDescribed in Retransfer section jam on Card jam Laminator error recoveryTips Laminator card jam Align the end of the supply material with Change the left-to-right position Patch positionLaminator LCD messages LCD Message Possible Cause Solution Supplies6 Retransfer film Ink ribbon, retransfer film, and laminator materialCards Ink ribbonCard size Cleaning suppliesCard material RP90 Plus E and RL90 User Guide Site requirements Operating environment Site guidelinesTips Site selection Storage Environment for supplies Ventilation clearancePrinter specifications Laminator specifications RP90 Plus E and RL90 User Guide Inline Encoding on Character Code Table on Magnetic Stripe EncodingExample Inline EncodingTip for success DEL Character Code TableCharacter Code Table RP90 Plus E and RL90 User Guide Compliance FCC Regulatory compliance Design and information contained in these June