Datacard Group RP90, RL90 manual Printer error recovery, Hopper jam

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Printer error recovery

Printer error recovery

The printer’s LCD panel background color changes to red when the printer has an error. The LCD panel displays text that describes the error.

Hopper jam

If a card jams in the card hopper section, “Jam (Hopper)” is displayed on the LCD panel. To remove the jammed card:

1Pull the card hopper out and

lift it slightly to remove it.

2 Remove the jammed cards:

— If you can reach the jammed card, pull it out.

—If you cannot reach the jammed card:

— Pull the cleaning roller module out slightly.

—Turn the knob on the right-hand side of the

cleaning roller module clockwise to drop the jammed card. Remove the fallen card.

— Push the cleaning roller module back into position.

3Replace and close the card

hopper.

4 Press the RESET and then the ENTER key to initialize the printer.

52	RP90 Plus E and RL90 User Guide

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Contents User Guide Regulatory compliance Contents Messages RP90 Plus E and RL90 User Guide Safe environment SafetyLiability statement Safe human interfaceAbout this manual Introduction1Who to call for assistance About the Printer Outside of the printerInside of the printer Back of the printer About the laminator Parts of the laminatorAbout the laminator RP90 Plus E and RL90 User Guide Using the printer Tips Handling cards Load SuppliesLoad cards See Supplies on page 67 for specific card informationLoad ink ribbon Tips Handling ink ribbonLoad retransfer film Tips Handling retransfer filmOr topcoat material Load laminateTips Handling patch See Laminator material onPower on Check the PC connectionOptional laminator connection Tips for laminator power Power on the laminatorLCD sequence on laminator startup Tips for printer power Power on the printerLCD sequence on printer startup Set the retransfer film type Prepare to print cardsInitialize the ink ribbon Tips Ink ribbonInitialize the retransfer film Print cards using ID software Printing cardsPrint from a PC application Tips PrintingPrinting cards RP90 Plus E and RL90 User Guide Viewing and changing Printer settings Setup tab Printing PreferencesEncode tab Tips Card cleaning roller Printing PropertiesOpen the Status Monitor Status MonitorTips for Success Close the Status Monitor Printer Status tabIcon Status Icon Color Meaning Printer Setting tabSee Status monitor messages on Retransfer tab Bend Remedy tabMedia Setting tab Display Reasons for ink recognition error and the solutionsProperty tab Printer Select tabOthers tab Status monitor messagesSee Hopper jam on page 52 to remove Mending broken ink ribbon or retransfer Film on See Turnover jam on page 53 to removeSee Retransfer section jam on page 54 to Correctly see Load retransfer film onPower on the printer on page 15 Ink ribbon on Initialize the ink ribbon onAbout the Printer LCD panel Using the LCD menusPrinter LCD panel on Magnetic stripe cards. See Cleaning the card feed rollers Using the Printer LCD panelHeat roller on page 45 or Cleaning the magnetic Menu Display Menu Display USB See Preparing the printer and laminator for transport About the Laminator LCD panel MenuUsing the Laminator LCD panel Laminator on page 49 for more informationTaking care of your printer Card feed roller Cleaning the printerCleaning the card cleaning rollers Load cards onTips Cleaning card feed and heat rollers Cleaning the card feed rollers and heat rollerPower on the printer. See Power on the printer on Cleaning the magnetic head Tips -Magnetic head cleaning cardCleaning printer fan filters Cleaning the thermal headTips Thermal head Preparing the printer and laminator for transport Run a laminator cleaning card Cleaning the laminatorTips Laminator cleaning card Cleaning the laminator cartridge Laminator fan filterMessages Error recovery Printer roller layoutPrinter error recovery Hopper jamTurnover jam Tips Turnover jamRetransfer section jam Tips Retransfer jamMending broken ink ribbon or retransfer film Ribbon on page 16 or Initialize the retransfer film onTips -Bend Remedy Bend remedy printer settingsBend remedy Remedy tab onBend remedy laminator settings To set the laminator Card FanSee Hopper jam on See Cleaning the card feed rollers and heatPrinter LCD messages See Turnover jam onMending broken ink ribbon or retransfer film See Cleaning the card cleaning rollers on As described in Operating environment onDescribed in Retransfer section jam on Card jam Laminator error recoveryTips Laminator card jam Align the end of the supply material with Patch position Change the left-to-right positionLaminator LCD messages LCD Message Possible Cause Solution Supplies6 Ink ribbon Ink ribbon, retransfer film, and laminator materialCards Retransfer filmCard size Cleaning suppliesCard material RP90 Plus E and RL90 User Guide Site requirements Operating environment Site guidelinesTips Site selection Ventilation clearance Storage Environment for suppliesPrinter specifications Laminator specifications RP90 Plus E and RL90 User Guide Magnetic Stripe Encoding Inline Encoding on Character Code Table onExample Inline EncodingTip for success Character Code Table DELCharacter Code Table RP90 Plus E and RL90 User Guide Compliance FCC Regulatory compliance Design and information contained in these June