Panasonic Troubleshooting Your WJ-GXE500 Webcam: Common Issues and Solutions

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Symptom

Images cannot be saved on the SD memory card.

Cannot transmit audio to the unit.

The alarm occurrence indi- cation button, the [AUX] but- tons and the SD recording status indicator on the "Live" page do not display the cur- rent status in real time.

No image is displayed on the "Live" page.

Cannot download the log list.

Cause/solution

Is the SD memory card inserted correctly?

Check if the SD memory card is inserted correctly.

Is the SD memory card formatted?

Format the SD memory card.

Isn’t the write protect switch set to "LOCK"?

When the write protect switch is set to "LOCK", avail- able size/total size indication of the SD memory card to be displayed on the [SD memory card] tab will be "**********KB/**********KB".

Isn't the SD memory card out of order?

There are limited times to overwrite on an SD memory card. When frequently overwritten, it may be at the end of product life. It is recommended to replace the SD memory card.

Are the microphone and the speaker connected cor- rectly and firmly?

Confirm that they are connected correctly and firmly.

Is the viewer software installed on the PC?

Confirm that the viewer software "Network Camera View 4" is installed.

Is the viewer software installed on the PC?

Confirm that the viewer software "Network Camera View 4" is installed.

Is "Real time" selected for "Alarm status update mode"?

Press the [F5] key on the keyboard of the PC or click the [Live] button.

Download of files using Internet Explorer may be dis- abled.

Click "Internet Options" on the Tool menu of Internet Explorer, and [Security] tab. Then, click the [Custom Level…] button to open the "Security Setting" win- dow. Under "Download", select "Enable" for "Automatic prompting for file downloads". Click the [OK] button. The "Warning" window will be displayed. Click the [Yes] button.

Reference

pages

Installation

Guide

31

31

Installation

Guide

4

4

30

7

63

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Contents Network Video Encoder Operating InstructionsContents Preface Trademarks and registered trademarksAbbreviations About the network security Viewer softwareStep Example of IPv6 accessMonitor images on a PC Monitor images from a single cameraWhen Ch1-2 is selected for Ch selection When Ch1-3 is selected for Ch selectionWhen Ch1-4 is selected for Ch selection About the Live Log button *1 2Auto mode *2AUX buttons *2 Rec. on SD button *27Camera title 5Preset *24Brightness buttons *2 6Unit title@4Main area @3SD recording status indicatorMonitor images from multiple cameras Record images on the SD memory card manually Action at an alarm occurrence Save images on the SD memory cardTransmit an image onto a server automatically Notify of alarm occurrences by e-mail Transmit images onto an FTP server Page Prev. page button Display the log listNumber of the listed logs Top buttonEvent Next page buttonLast button Time & dateREV Play button Number of imagesCh No REW buttonStop button FF buttonPREV. Image button Pause buttonNext Maintenance of the unit MaintenanceError description Check the system log System logUpgrade the firmware Upgrade Camera restart Reset the settings/Reboot the unit Default resetLoad the default Html files setup menu Reset to the default and load the default Html filesDisplaying the Help screen Viewing HelpHow to display the setup menu Display the setup menu from a PCHow to operate the setup menu 4Status display area About the setup menu windowSetup button 5SetupMenu Tab Outline Reference Setup menu and its itemsFTP Setup items Setting values Underlined default BasicBasic tab QVGA/VGA SD memory card tabPage Log tab JPEG/H.264 tab Image/AudioSetup items Setting values Underlined default Setup items Setting values Underlined default MPEG-4 JPEG/MPEG-4 tabSetup items Setting values Underlined default Setup items Setting values Underlined default Image/Position tab Setup itemsAbout the operation panel Audio tabCoaxial/RS-485 tab Page Multi-screen Multi-screen setup tabAlarm tab AlarmVMD area tab Click the Set button → The edited settings will be applied Notification tab Advanced func. XML notification tabFace detection tab User mng. User auth. tabHost auth. tab System tab Server Mail tabFTP tab NTP tab Network tab NetworkWAN Ddns tabFTP img. trans. tab Snmp tabSchedule tab ScheduleCategory Indication Description About the displayed system logError indications relating to Ddns Symptom Cause/solution TroubleshootingSymptom Symptom Installation Guide Symptom Cause/solution Reference Pages Information Bar Cause/solution Appendix Image capture size VGAImage capture size Qvga SD memory card is enough, the older images will be SD memory Save trigger Overwrite Save logs Card Log tab SD memory card tab Logs and associated imagesFTP error Images FTP Directory structure of drive BPanasonic Canada Inc