Chapter 8 - Module Replacement
Module Replacement
The battery modules, power modules, intelligence module and the redudant intelligence module are user replaceable. If any module fails, and is protected with at least one functioning “redundant” module, it can be
This chapter explains the alarms that indicate a module fail- ure, it provides a
Module Failure Alarm Indicators
In the event of a module failure, the PowerView will display one of the following four module failure messages. See figures
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Technical Support and Obtaining a Replacement Module
To obtain a replacement module, or for technical assistance, contact APC technical support at
νIf possible, contact technical support from a telephone that is within reach of the SymmetraTM PowerView. This will aid in using the display to gather and report additional information to the technician.
νBe prepared to provide a detailed description of the prob- lem. A technician will help you solve the problem over the phone if possible, or will give you a Return Material Authorizaton Number (RMA#). This RMA# must be clearly printed on the outside of the package if the module is re- turned to APC.
νIf the SymmetraTM is within the warranty period, repairs will be performed free of charge. If it is not within the warranty period, there will be a charge for repair.
νIf the SymmetraTM is covered by an APC PowerPlan Ser- vice Product, have that information available to give to the technical support technician.
Returning Modules to APC
To return a failed module to APC, pack the module in the original shipping container, and return it by insured, prepaid carrier to the address on the rear cover of this User’s Manual. If you no longer have the original shiping materials, ask the technician about obtaining a new set. It is very important that you pack the module properly to avoid damage in transit. Never use stryrofoam beads for packaging a module because the module will settle in transit and become damaged. Dam- ages sustained in transit are not covered under warranty. En- close a letter in the package with your name, RMA#, address, a copy of the sales receipt, description of the trouble, a phone number, and a check (if necessary.)
Each screen clearly identifies which module has failed, and where to find the module in the SymmetraTM. These locations match the labels on the center spine behind the grill covers. The PowerView may display additional screens in the form of a “fault list.” Press any key to scroll through this fault list. Record the information on each screen. This information will aid in the technical diagnosis of the problem.
*If a service contract was purchased from another service pro- vider, contact the service provider for replacement modules, and technical assistance.