Toshiba B-SX5T-TS22-QM-R, BSX5TTS25QMR Troubleshooting, Error Messages, Restart key, ⇒ Section

Page 89

5. TROUBLESHOOTING

ENGLISH VERSION EO1-33059

5.1 Error Messages

5. TROUBLESHOOTING

This chapter lists the error messages, possible problems, and their solutions.

WARNING!

If a problem cannot be solved by taking the actions described in this chapter, do not attempt to repair the printer. Turn off and unplug the printer, then contact an authorised TOSHIBA TEC service representative for assistance.

5.1 Error Messages

NOTES:

•If an error is not cleared by pressing the [RESTART] key, turn the printer off and then on.

•After the printer is turned off, all print data in the printer is cleared.

•“****” indicates the number of unprinted media. Up to 9999 (in pieces).

Error Messages			Problems/Causes		Solutions
HEAD OPEN		The Print Head Block is opened in		Close the Print Head Block.
		Online mode.
HEAD OPEN	****	Feeding or printing has been attempted		Close the Print Head Block. Then press
		with the Print Head Block open.		the [RESTART] key.
COMMS ERROR		A communication error has occurred.		Make sure the interface cable is correctly
				connected to the printer and the host, and
				the host is turned on.
PAPER JAM	****	1.	The media is jammed in the media	1.	Remove the jammed media, and clean
			path. The media is not fed smoothly.		the Platen. Then reload the media
					correctly. Finally press the
					[RESTART] key.
				⇒ Section 5.3 .
		2.	A wrong Media Sensor is selected for	2.	Turn the printer off and then on. Then
			the media being used.		select the Media Sensor for the media
					being used. Finally resend the print
					job.
		3.	The Black Mark Sensor is not	3. Adjust the sensor position. Then press
			correctly aligned with the Black		the [RESTART] key.
			Mark on the media.	⇒ Section 2.4.
		4.	Size of the loaded media is different	4.	Replace the loaded media with one
			from the programmed size.		that matches the programmed size
					then press the [RESTART] key, or
					turn the printer off and then on, select
					a programmed size that matches the
					loaded media. Finally resend the print
					job.
		5.	The Feed Gap Sensor cannot	5.	Refer to Section 2.13 to set the
			distinguish the print area from a label		threshold. If this does not solve the
			gap.		problem, turn off the printer, and call a
					TOSHIBA TEC authorised service
					representative.

E5- 1

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Contents SX5T Series Vorsicht CE Compliance for EU onlySX5T Series Waste Recycling information for users For all countries and areas Meanings of Each Symbol Safety SummaryRequest Regarding Maintenance PrecautionsTable of Contents E6-1 E5-1E7-1 EA1-1Product Overview Introduction Features UnpackingContents AccessoriesRear View DimensionsFront View Interior Operation PanelOption Name Type Usage OptionsSetup Flow Printer SetupProcedure ReferenceInstallation Example of US Type Connecting the Power CordFitting the Fan Filter Loading the Media Do not over-tighten the Locking Ring of the Supply Holder Setting the Feed Gap Sensor position STANDARD/PEEL OFF position Batch modeStrip mode Adjustment Built-in rewinder modeCut mode Option Loading the Ribbon Auto Ribbon Saving Mode Connecting the Cables to Your Printer Turning on the Printer Turning the PrinterPcmcia Cards How to enter the System Mode Sequentially Parameter SettingCharacter Zero Selection Character Code SelectionData Length Selection Baud Rate SelectionFlow Control Code Selection Stop Bit SelectionParity Selection Auto Forward Wait Selection LCD Language SelectionFeed key Head Up Cut/Rewinder SelectionRibbon Saving Function Selection Solenoid Type SelectionControl Code Selection Feed Key Function Selection Strip Wait Status SelectionEuro Code Selection Kanji Code SelectionCentronics Interface ACK/BUSY Timing Selection Auto Print Head Check SelectionInput Prime Selection Web Printer Function SelectionExpansion I/O Interface Type Selection Ribbon Near End SelectionPlug & Play Selection Centronics Interface SelectionPre-Strip Selection Label End/Ribbon End SelectionReverse Feed Speed Selection Maxi Code Specification SelectionPrint Head Type Selection Dumped Dump Mode SettingRequired Label Length Receive Buffer SizeWhen the Pause key is pressed, Basic program is executed General Description Installing the Printer DriversIntroduction Parallel Interface Installing the Printer DriverWindows 98/Me E2-39 Windows 2000/XP E2-41 USB Interface E2-43 E2-44 E2-45 Finish button E2-47 E2-48 E2-49 Uninstalling the Printer Driver Adding a LAN Port Windows 98/ME Adding/Deleting a LAN PortDeleting a LAN Port Others Printer Driver UpgradesUsing the Printer Driver Print Test AdjustmentWhen using a Strip Module or an optional Cutter Module Feed Amount Fine Adjustment Position and Print Tone Fine AdjustmentCut/Strip Position Fine Adjustment Coordinate Fine AdjustmentTone Fine Position and PrintExample of Cut Position Fine Adjustment Example of Strip Position Fine Adjustment Restart Feed When setting -50.0 mm Position and Print Tone Fine Adjustment Ribbon Motor Voltage Fine Adjustment Threshold Setting Feed and Pause keys „ When using the Feed Gap Sensor „ When using the Black Mark Sensor„ Storing a No Media Level Voltage „ Manual Threshold SettingTHRESHOLDR4.0V THRESHOLDT4.0V THRESHOLDR3.9V Operation Panel On Line ModeOperation Reset Print Head/Platen/ Sensors Maintenance Cleaning Covers and Panels Optional Cutter Module Error Messages TroubleshootingError Messages Problems/Causes Solutions Restart keyError Messages Problems/Cause Solutions Possible Problems Causes Solutions Possible ProblemsRefer to .1 Media Removing Jammed Media Model Printer SpecificationsSX5T-TS22-QM-R Media Supply SpecificationsMedia Type LabelTag paper with square holes Detection Area of the Transmissive SensorLabel Effective Print Area Detection Area of the Reflective Sensor„ B-9704-RFID-H1-QM-R Rfid Tags„ B-9704-RFID-U1-US-R and B-9704-RFID-U1-EU-R Media feed direction Media type Description RibbonRecommended Media and Ribbon Types Combination of Media and Ribbon Care/Handling of Media and RibbonRibbon type Description Appendix 1 Messages and Leds Symbols in the messageSystem Error Following message appears Parallel interface Centronics Standard Appendix 2 InterfaceConnector Serial interface Standard LAN Option B-9700-LAN-QM-R Expansion I/O Interface Option B-7704-IO- QM-R RFID-H1-QM RFID-U1-USRFID-U1-EU When purchasing the power cord Appendix 3 Power CordAppendix 4 Print Samples JAN13, EAN13 Interleaved 2EAN13+2 digits EAN13+5 digitsIndustrial 2 UPC-A+5 digitsCustomer bar code KIX CodeBar code Appendix 5 GlossariesUSB Universal Serial Bus Print head elementIndex Power LEDIndex EO1-33059

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