Toshiba BSX5TTS22QMR, BSX5TTS25QMR, B-SX5T-TS22-QM-R manual Error Messages Problems/Cause Solutions

5. TROUBLESHOOTING

ENGLISH VERSION EO1-33059

5.1 Error Messages

5.1 Error Messages (Cont.)

Error Messages		Problems/Cause	Solutions
CUTTER ERROR ****	The media is jammed in the cutter.		Remove the jammed media. Then press
(Only when the cutter			the [RESTART] key. If this does not
module is installed on			solve the problem, turn off the printer, and
the printer.)			call a TOSHIBA TEC authorised service
			representative.
			⇒ Section 4.1.3.
NO PAPER ****	1.	The media has run out.	1. Load new media. Then press the
			[RESTART] key.
			⇒ Section 2.4.
	2.	The media is not loaded properly.	2. Reload the media correctly. Then
			press the [RESTART] key.
			⇒ Section 2.4.
	3. The media is slack.		3. Take up any slack in the media.
RIBBON ERROR ****	The ribbon is not fed properly.		Remove the ribbon, and check the status
			of the ribbon. Replace the ribbon, if
			necessary. If the problem is not solved,
			turn off the printer, and call a TOSHIBA
			TEC authorised service representative.
NO RIBBON ****	The ribbon has run out.		Load a new ribbon. Then press the
			[RESTART] key.
			⇒ Section 2.5.
REWIND FULL ****	The Built-In Rewinder Unit is full.		Remove the backing paper from the Built-
			In Rewinder Unit. Then press the
			[RESTART] key.
EXCESS HEAD TEMP	The Print Head has overheated.		Turn off the printer, and allow it to cool
			down (about 3 minutes). If this does not
			solve the problem, call a TOSHIBA TEC
			authorised service representative.
HEAD ERROR	There is a problem with the Print Head.		Replace the Print Head.
POWER FAILURE	A momentary power failure has		Check the power source which supplies
	occurred.		power to the printer. If the rating is not
			correct, or if the printer shares the same
			power outlet with other electrical
			appliances that consume large amounts of
			power, change the outlet.
SYSTEM ERROR	1. The printer is used in a location		1. Keep the printer and the interface
		where it is subject to noise. Or, there	cables away from the source of noise
		are power cords of other electrical
		appliances near the printer or
		interface cable.
	2. The Power Cord of the printer is not		2. Ground the Power Cord.
		grounded.	3. Provide an exclusive power source for
	3. The printer shares the same power
		source with any other electrical	the printer.
		appliances.	4. Confirm the host computer operates
	4. An application software used on
		your host computer has an error or	properly.
		malfunction.
FLASH WRITE ERR.	An error has occurred in writing to the		Turn the printer off, and then on again.
	flash ROM.

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