Toshiba B-SX5T-TS25-QM-R, BSX5TTS25QMR, B-SX5T-TS22-QM-R Possible Problems Causes Solutions

Page 91

5. TROUBLESHOOTING

ENGLISH VERSION EO1-33059

5.2 Possible Problems

5.1 Error Messages (Cont.)

Error Messages

Problems/Cause

Solutions

FORMAT ERROR

An error has occurred in formatting the

Turn the printer off, and then on again.

 

flash ROM.

 

FLASH CARD FULL

Saving failed because of an insufficient

Turn the printer off, and then on again.

 

capacity of the flash ROM.

 

EEPROM ERROR

Data cannot be read from/written to a

Turn the printer off, and then on again.

 

backup EEPROM properly.

 

RFID WRITE ERROR

The printer did not succeed in writing

Press the [RESTART] key.

 

data onto an RFID tag after having

 

 

retried for a specified times.

 

RFID ERROR

The printer cannot communicate with

Turn the printer off, and then on again.

 

the RFID module.

 

SYNTAX ERROR

While the printer is in the Download

Turn the printer off, and then on again.

 

mode for upgrading the firmware, it

 

 

receives an improper command, for

 

 

example, a Issue Command.

 

Other error messages

A hardware or software problem may

Turn the printer off and then on. If this

 

have occurred.

does not solve the problem, turn off the

 

 

printer again, and call a TOSHIBA TEC

 

 

authorised service representative.

5.2 Possible Problems

This section describes problems that may occur when using the printer, and their causes and solutions.

Possible Problems

 

Causes

 

Solutions

The printer will not

1.

The Power Cord is disconnected.

1.

Plug in the Power Cord.

turn on.

2.

The AC outlet is not functioning

 

2.

Test with a power cord from another

 

 

 

correctly.

 

 

electric appliance.

 

3.

The fuse has blown, or the circuit

 

3.

Check the fuse or breaker.

 

 

breaker has tripped.

 

 

 

The media is not fed.

1.

The media is not loaded properly.

 

1.

Load the media properly.

 

 

 

 

⇒ Section 2.4.

 

2.

The printer is in an error condition.

 

2.

Solve the error in the message display.

 

 

 

 

 

(See Section 5.1 for more detail.)

Pressing the [FEED]

A feed or an issue was attempted not on

Change the print condition by using the

key in the initial state

the following default conditions.

printer driver or a print command so that

results in an error.

 

Sensor type: Feed gap sensor

it corresponds to your printing conditions.

 

 

Printing method: Thermal transfer

Then, clear the error state by pressing the

 

 

Media pitch: 76.2 mm

[RESTART] key.

Nothing is printed on

1.

The media is not loaded properly.

1.

Load the media properly.

the media.

 

 

 

⇒ Section 2.4.

 

2.

The ribbon is not loaded properly.

 

2.

Load the ribbon properly.

 

 

 

 

⇒ Section 2.5.

 

3.

The print head is not installed

 

3.

Install the print head properly. Close

 

 

properly.

 

 

the Print Head Block.

 

4.

The ribbon and media are not

 

4.

Select an appropriate ribbon for the

 

 

matched.

 

 

media type being used.

E5- 3

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Contents SX5T Series Vorsicht CE Compliance for EU onlySX5T Series Waste Recycling information for users For all countries and areas Meanings of Each Symbol Safety SummaryRequest Regarding Maintenance PrecautionsTable of Contents EA1-1 E5-1E6-1 E7-1Product Overview Introduction Features UnpackingContents AccessoriesFront View DimensionsRear View Interior Operation PanelOption Name Type Usage OptionsReference Printer SetupSetup Flow ProcedureInstallation Fitting the Fan Filter Connecting the Power CordExample of US Type Loading the Media Do not over-tighten the Locking Ring of the Supply Holder Setting the Feed Gap Sensor position Strip mode Batch modeSTANDARD/PEEL OFF position Adjustment Built-in rewinder modeCut mode Option Loading the Ribbon Auto Ribbon Saving Mode Connecting the Cables to Your Printer Turning on the Printer Turning the PrinterPcmcia Cards How to enter the System Mode Sequentially Parameter SettingCharacter Zero Selection Character Code SelectionData Length Selection Baud Rate SelectionParity Selection Stop Bit SelectionFlow Control Code Selection Auto Forward Wait Selection LCD Language SelectionFeed key Head Up Cut/Rewinder SelectionRibbon Saving Function Selection Solenoid Type SelectionControl Code Selection Feed Key Function Selection Strip Wait Status SelectionEuro Code Selection Kanji Code SelectionCentronics Interface ACK/BUSY Timing Selection Auto Print Head Check SelectionInput Prime Selection Web Printer Function SelectionExpansion I/O Interface Type Selection Ribbon Near End SelectionPlug & Play Selection Centronics Interface SelectionPre-Strip Selection Label End/Ribbon End SelectionReverse Feed Speed Selection Maxi Code Specification SelectionPrint Head Type Selection Dumped Dump Mode SettingRequired Label Length Receive Buffer SizeWhen the Pause key is pressed, Basic program is executed Introduction Installing the Printer DriversGeneral Description Parallel Interface Installing the Printer DriverWindows 98/Me E2-39 Windows 2000/XP E2-41 USB Interface E2-43 E2-44 E2-45 Finish button E2-47 E2-48 E2-49 Uninstalling the Printer Driver Adding a LAN Port Windows 98/ME Adding/Deleting a LAN PortDeleting a LAN Port Others Printer Driver UpgradesUsing the Printer Driver Print Test AdjustmentWhen using a Strip Module or an optional Cutter Module Coordinate Fine Adjustment Position and Print Tone Fine AdjustmentFeed Amount Fine Adjustment Cut/Strip Position Fine AdjustmentTone Fine Position and PrintExample of Cut Position Fine Adjustment Example of Strip Position Fine Adjustment Restart Feed When setting -50.0 mm Position and Print Tone Fine Adjustment Ribbon Motor Voltage Fine Adjustment Threshold Setting Feed and Pause keys „ When using the Feed Gap Sensor „ When using the Black Mark Sensor„ Storing a No Media Level Voltage „ Manual Threshold SettingTHRESHOLDR4.0V THRESHOLDT4.0V THRESHOLDR3.9V Operation Panel On Line ModeOperation ResetCleaning MaintenancePrint Head/Platen/ Sensors Covers and Panels Optional Cutter Module Restart key TroubleshootingError Messages Error Messages Problems/Causes SolutionsError Messages Problems/Cause Solutions Possible Problems Causes Solutions Possible ProblemsRefer to .1 Media Removing Jammed Media Model Printer SpecificationsSX5T-TS22-QM-R Label Supply SpecificationsMedia Media TypeLabel Detection Area of the Transmissive SensorTag paper with square holes Effective Print Area Detection Area of the Reflective Sensor„ B-9704-RFID-U1-US-R and B-9704-RFID-U1-EU-R Rfid Tags„ B-9704-RFID-H1-QM-R Media feed direction Recommended Media and Ribbon Types RibbonMedia type Description Ribbon type Description Care/Handling of Media and RibbonCombination of Media and Ribbon Appendix 1 Messages and Leds Symbols in the messageSystem Error Following message appears Parallel interface Centronics Standard Appendix 2 InterfaceConnector Serial interface Standard LAN Option B-9700-LAN-QM-R Expansion I/O Interface Option B-7704-IO- QM-R RFID-U1-EU RFID-U1-USRFID-H1-QM When purchasing the power cord Appendix 3 Power CordAppendix 4 Print Samples EAN13+5 digits Interleaved 2JAN13, EAN13 EAN13+2 digitsKIX Code UPC-A+5 digitsIndustrial 2 Customer bar codeBar code Appendix 5 GlossariesUSB Universal Serial Bus Print head elementIndex Power LEDIndex EO1-33059
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