3Com 09-1324-000 manual Technical Support, Online Technical, Services, Access by Analog Modem

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TECHNICAL SUPPORT

3Com provides easy access to technical support information through a variety of services. This appendix describes these services.

Information contained in this appendix is correct at time of publication. For the very latest, we recommend that you access 3Com Corporation’s World Wide Web site.

Online Technical	3Com offers worldwide product support 24 hours a day, 7 days a week, through
Services	the following online systems:
	■ World Wide Web site
	■ 3Com Bulletin Board Service (3ComBBS)
	■ 3ComFactsSM automated fax service
	■ 3ComForum on CompuServe online service

World Wide Web Site	Access the latest networking information on 3Com Corporation’s World Wide
	Web site by entering our URL into your Internet browser:
	http://www.3com.com/
	This service features the latest information about 3Com solutions and
	technologies, customer service and support, news about the company,
	Net Age® Magazine, and more.
3Com Bulletin Board	3ComBBS contains patches, software, and drivers for all 3Com products, as well
Service	as technical articles. This service is available through analog modem or digital
	modem (ISDN) 24 hours a day, 7 days a week.
	Access by Analog Modem
	To reach the service by modem, set your modem to 8 data bits, no parity, and
	1 stop bit. Call the telephone number nearest you:

Country	Data Rate	Telephone Number

Australia	up to 14400 bps	61 2 9955 2073
Brazil	up to 14400 bps	55 11 547 9666
France	up to 14400 bps	33 1 6986 6954
Germany	up to 28800 bps	4989 62732 188
Hong Kong	up to 14400 bps	852 2537 5608
Italy (fee required)	up to 14400 bps	39 2 27300680
Japan	up to 14400 bps	81 3 3345 7266

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Contents New Installation for NETBuilder II Software 95052-8145 3Com CorporationBayfront Plaza Santa Clara, CaliforniaContents CEC 20 System Index 3COM Corporation Limited Warranty Page Introduction About this GuideConvention Description ConventionsList conventions that are used throughout this guide Icon Alerts you toDesignated as drive a OverviewSoftware Installation ChecklistsChange the primary boot source default as needed Install System Software and Boot Refer to ChapterInstall software from a flash memory card Change the Primary Boot Source Refer to Chapter4CHAPTER 1 Overview Memory Card Installing Software and Booting DPE Netbuilder II SystemInstalling Software Performing Initial Boot Booting from the FlashNETBuilder II System Making a BackupFlash Memory CardFollowing these steps Using the BackupFlash Card Format the blank ﬂash memory card in drive B by enteringPage Changes Changing the Boot Source on aUsing the Boot CommandPrimary boot source Primary Boot SourceConﬁguring Configuring the Primary Boot Source Page CEC 20 Netbuilder II System Installing Software and BootingCD-ROM drive Installing SoftwareFrom a Network Management StationAt the network management station ProcedureTo see if these daemons are running, enter If you are using a Bourne sh or Korn ksh shell, enterTftp CD-ROM Station PrerequisitesStation Booting aNETBuilder II Image Over the NetworkImage/NBII/SW/101/FF/boot.29k To a Flash Memory Copying the SoftwareConﬁguring IP Format the blank ﬂash memory card by entering Enter a routing protocol For example, enable RIP usingPage You are now ready to enter software commands Slot 7 as the primary boot sourceFW/NBII-FW,2.6 Enter 4 to select Primary Boot Source To select NETBuilder software version 10.1 enter Secondary Boot Source Page Logging on to Configuring Basic SettingsSystem User Interface Learning AboutInterface Main menu Level 1 is displayed Full-Form Syntax Reference for NETBuilder Family SoftwareSymbolDescription SymbolsAbbreviated Syntax Full and Abbreviated Syntax Examples Symbol DescriptionCan be abbreviated to Determining the Display of Ports and Virtual Ports Variations in Command SyntaxEntering Service Names in Command Lines Can be shortened by abbreviating it toCommand History Substitution Using AliasesDisplay it ﬁrst Privilege Level Strings Syntax for Assigning ValuesNumeric Values NamesPort and Path Naming Restrictions Media Addresses @22 Asynchronous Transfer Mode ATM addressDecimal. The Dlci identiﬁes a virtual circuit on the Frame An example of a Frame Relay addressNetwork Layer Addresses Addresses are the same 00003333%080002005678 For more information on Internet addresses, subnet masks,Followed by the MAC address Network from all other IPX networks. The following exampleDescribed in Table Getting HelpSyntax Description Manager Privilege Obtaining NetworkLevel Date PasswordSetting the Time ChangingAdministrator Setting SystemInformation Addresses to a Bridge Assigning InternetAddresses Assigning InternetSETDefault !2 -IP NETaddr = Internet addresses to individual ports using22CHAPTER 6 Configuring Basic Settings Enable the Snmp service by entering 24CHAPTER 6 Configuring Basic Settings Booting from a Booting the Netbuilder II CEC a 20 System from the NetworkTFTP/FTP Server NETBuilder Software on the Unix NMS Enter Q to return to the Primary Boot Source menu Table A-1Additional Tftp Primary Boot Source Parameters Parameter Conﬁguration Token ring port Page Technical Support ServicesService Access by Analog Modem408 654 2706 or 408 654 Access by Digital ModemPress Return to see the 3ComForum main menu 3Com Canada Regional Sales Office Telephone Number 3Com Corporation3Com Asia Limited Regional Sales Office Telephone Number 3Com Benelux B.VRegional Sales Office Telephone Number 3Com Mediterraneo Regional Sales Office Telephone Number 3Com Iberia3Com Ireland 3Com Latin AmericaNumerics Indexﬁrmware 4-6,A-4,A-5 3Com Corporation Limited Warranty