Samsung CLP-650 Series manual Solving Problems, Troubleshooting Checklist, Status Response

Page 47

7 Solving Problems

This chapter provides helpful information for what to do if you encounter an error while using your printer.

This chapter includes:

•Troubleshooting Checklist

•Solving General Printing Problems

•Clearing Paper Jams

•Solving Print Quality Problems

•Understanding Display Messages

•Common Windows Problems

•Common Macintosh Problems

•Common Linux Problems

Troubleshooting Checklist

If the printer is not working properly, consult the following checklist. If the printer does not pass a step, follow the corresponding troubleshooting suggestions.

Status

Response

 

 

Make sure that the On

• If the button light is off, check the power cord

Line/Continue button

connection. Check the power switch. Check the

on the control panel is

power source by plugging the power cord into

green and “Ready” is

another outlet.

shown on the

• If the button light is red, check the display

SmartPanel program

message and go to “Understanding Display

window or the control

Messages” on page 7.14.

panel display.

 

 

 

Print a demo page to

• If a demo page does not print, check the paper

verify that the printer is

supply in the paper tray.

feeding paper correctly.

• If the paper jams in the printer, go to “Clearing

See 2.8.

Paper Jams” on page 7.4.

 

• If an error message appears on the display, go

 

to “Understanding Display Messages” on

 

page 7.14.

 

 

Check the demo page to

If there is a print quality problem, go to “Solving

see if it is printed

Print Quality Problems” on page 7.12.

correctly.

 

 

 

Print a short document

• If the page does not print, check the cable

from a software

connection between the printer and the

application to verify that

computer.

the computer and printer

• Check the print queue or print spooler to see if

are connected and are

the printer has been paused.

communicating correctly.

• Check the software application to ensure that

 

you are using the proper printer driver and

 

communication port. If the page is interrupted

 

during printing, go to “Solving General Printing

 

Problems” on page 7.2.

 

 

If completing the

• See “Solving General Printing Problems” on

checklist does not

page 7.2.

resolve the printer

• See “Understanding Display Messages” on

problem, check the

page 7.14.

following troubleshooting

• See “Common Windows Problems” on

sections.

page 7.17.

 

• See “Common Macintosh Problems” on

 

page 7.17.

 

• See “Common Linux Problems” on page 7.18.

 

 

7.1

Solving Problems

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Contents Page Page Country Customer Care Center Web Site Contents Clearing Paper Jams Configuring Network Parameters on the Control PanelReplacing Supplies Important Precautions and Safety Information Recycling D e c la r a tio n o f Co n fo rm ity L V D ,EM C Introduction Special FeaturesFeatures CLP-650 CLP-650N Printer FeaturesRight Side View Printer ComponentsFront View Components may differ from one country to another Setting Up Your PrinterUnpacking Printer software CDInstalling the Toner Cartridges Grip Slide the tray back into the printer Loading PaperLoad paper with the print side facing up Changing the Size of the Paper in the Tray Setting Up Your Printer If you are a Macintosh user, you can use only a USB cable Connecting a Printer CableFor Local Printing For Network Printing CLP-650N only Using an Ethernet CableTurning the Printer On Printing a DemoSystem Requirements Installing the Printer SoftwareChanging the Display Language Samsung proprietary Printer Printer Driver FeaturesDriver Feature FeatureMessage Description Using the Control PanelUnderstanding the Control Panel DisplayButton Description ButtonsOverview of Control Panel Menus Using Control Panel MenusAccessing Control Panel Menus Explanation Information MenuPaper Menu Color Menu Layout MenuGraphics Menu Printer Menu Setup MenuFuser PCL MenuPostScript Menu Items you can checkNetwork Menu CLP-650N only Config TCP to YesParameters you have set Print Net CFGGuidelines for Paper and Special Materials Using Print MaterialsChoosing Paper and Other Materials Sizes and CapacitiesUsing the Multi-purpose Tray Using Tray1Using the Optional Tray Using the Manual Feed Load envelopes into the Multi-purpose Tray only Printing on Special Print MaterialsPrinting on Envelopes Printing on Preprinted Paper Printing on LabelsPrinting on Card Stock or Custom- sized Materials Printing a Document Canceling a Print JobWindows 98SE/Me or Cancel Windows NT 4.0/2000/ XP/2003 Basic PrintingMaintaining Your Printer Printing a ConfigurationToner Cartridge Life Expectancy Replacing SuppliesManaging Toner Cartridges Toner Cartridge StorageMaintaining Your Printer Replacing Toner Cartridges Replacing the Paper Transfer Belt Turn the printer on Replacing the Fuser Unit Do not touch the green surface, the OPC drum, on the front Cleaning the PrinterCleaning the Outside of the Printer Cleaning the Inside of the PrinterYour printer’s embedded web page opens To access SyncThru Web ServiceManaging your Printer from the Website Start a web browser, such as Internet Explorer from WindowsLine/Continue button Solving ProblemsTroubleshooting Checklist Status ResponseProblem Possible Cause Solution Solving General Printing ProblemsDraft Select Download as Bit ImageAdvanced Options window To Normal orJam Clearing Paper JamsPaper Feed Area Message Location GoToMulti-purpose Tray Inside the Printer Paper Exit Area Solving Problems Optional Tray2 Solving Problems Solving Problems Tips for Avoiding Paper Jams Solving Print Quality ProblemsProblem Solution Vertical Color or BlackBackground Toner smearUnderstanding Display Messages Problem, contact a service Printer Install Indicated colorAuthorized service agent Service agentThen back on, reinstall Print quality is not Optimal. When ‘Color Toner Empty’Replace Life span When the Replace Transfer Replace Tray1 Life span Contact a service Pick-rollerProblem Possible Cause and Solution Common Windows Problems Common PS ErrorsCommon Macintosh Problems Common Linux Problems How do I specify Denied errorsGet error messages IssueAbout Sharing the Printer on a Network Using Your Printer on a Network CLP-650N onlySetting Up a Network Connected Printer Configuring Network Parameters on the Control PanelStatic Addressing Printing a Network ConfigurationSetting Network Protocols Configuring TCP/IPPress the Upper Level button Dynamic Addressing BOOTP/DHCPConfiguring IPX Frame Types 13Press the On Line/Continue button to return to ready mode Restoring the Network ConfigurationRebooting the Network Interface Card Precautions When Installing Printer Options Installing Printer OptionsInstalling a memory Dimm Replace the control board cover NotchActivating the added memory in the PS printer properties Overview SpecificationsPrinter Specifications Paper Specifications10.2 Guidelines for Using PaperSupported Sizes of Paper Printer and Paper Storage Environment Paper SpecificationsPaper Output Capacity Paper Input CapacityLabels EnvelopesInside 6.8 outside 6.8 components IndexSoftware section Contents Using Windows Postscript Driver Using Your Printer with a Macintosh Typical Installation Installing Printer Software in WindowsInstalling Printer Software Installing Software for Local PrintingCustom Installation Select Custom installation. Click Next Installing Software for Network Printing Custom Installation Installing Printer Software in Windows Changing the Software Language Reinstalling Printer SoftwareSelect the components you want to reinstall and click Next Next Removing Printer SoftwareSelect your printer driver from the Name drop-down list Paper Orientation Printer SettingsLayout Tab Scaling Printing Paper TabSource Click the Graphic tab to display the properties shown below Color ModeGraphics Tab QualityOutput Options Extras TabWatermark OverlayPrinter Tab Using a Favorite SettingUsing Help About TabPrinting Multiple Pages on One Sheet of Paper N-Up Printing Advanced PrintingPrinting Booklets Printing PostersNone Printing on Both Sides of PaperPrinting a Reduced or Enlarged Document Fitting Your Document to a Selected Paper SizeEditing a Watermark Using WatermarksUsing an Existing Watermark Creating a WatermarkCreating a New Page Overlay Using OverlaysWhat is an Overlay? Using a Page OverlayAdvanced Using Windows PostScript DriverCheck the Share this printer box Setting Up a Host ComputerSetting Up a Client Computer Sharing the Printer LocallyToner Level Using Smart PanelOpening the Troubleshooting Guide Understanding Smart PanelYou can view Printer Settings Utility help on screen Using Printer Settings UtilityChanging the Smart Panel Program Settings Using Onscreen HelpRecommended Capacities Using Your Printer in LinuxSystem Requirements Supported OSInstalling the Printer Driver Changing the Printer Connection Method Select Complete uninstall and then click Uninstall Using the Configuration ToolUninstalling the Printer Driver Changing Llpr Properties Mac OS 10.1 or higher Using Your Printer with a MacintoshInstalling Software for Macintosh Mac OS 8.6 ~ Setting Up the PrinterFor a Network-connected Macintosh For a USB-connected MacintoshPrinting a Document Changing Printer SettingsLayout Setting PrintingFit to Printer Features SettingResolutionQuality Printing Multiple Pages on One Sheet of PaperWindows 15 toner save 15 true-type option Language, change 10 Layout properties, setPage Rev
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