Problem | Possible Cause | Solution | |
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Half the | The page orientation | Change the page orientation in your | |
page is | setting may be | application. For details, see the | |
blank. | incorrect. | Software Section. | |
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| The paper size and | Ensure that the paper size in the | |
| the paper size | printer driver settings matches the | |
| settings do not | paper in the tray. | |
| match. | Or, ensure that the paper size in the | |
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| ||
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| printer driver settings matches the | |
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| paper selection in the software | |
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| application settings you use. | |
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The paper | There is too much | Remove excess paper from the tray. | |
keeps | paper in the paper | If printing on special materials, use | |
jamming. | tray. | ||
the | |||
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| Check that the paper size adjusters | |
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| are set correctly. | |
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| An incorrect type of | Use only paper that meets printer | |
| paper is being used. | specifications. | |
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| If printing on special materials, use | |
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| the | |
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| There may be debris | Open the access door and remove the | |
| inside the printer. | debris. | |
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The printer | The printer cable is | Disconnect and reconnect the printer | |
prints, but | loose or defective. | cable. Try a print job that you have | |
the text is |
| already printed successfully. If | |
wrong, |
| possible, attach the cable and printer | |
garbled, or |
| to another computer and try a print | |
incomplete. |
| job that you know works. Finally, try | |
|
| a new printer cable. | |
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| |
| The wrong printer | Check the application's printer | |
| driver was selected. | selection menu to ensure that your | |
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| printer is selected. | |
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| |
| The software | Try printing a job from another | |
| application is | application. | |
| malfunctioning. |
| |
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| |
| The operating | Exit Windows and reboot the | |
| system is | computer. Turn the printer off and | |
| malfunctioning. | then back on again. | |
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Problem | Possible Cause | Solution | |
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Pages print, | The toner cartridge | Redistribute the toner. If necessary, | |
but are | is defective or out of | see page 6.2. | |
blank. | toner. | If necessary, replace the toner | |
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| ||
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| cartridge. | |
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| |
| The file may have | Check the file to ensure that it does | |
| blank pages. | not contain blank pages. | |
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| |
| Some parts, such as | Contact a service representative. | |
| the controller or the |
| |
| board, may be |
| |
| defective. |
| |
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| |
When you | The setting in the | Select Download as Bit Image in | |
are using | software application | the Advanced Options window of | |
Windows | is wrong. | the graphic properties window. Print | |
98SE, the |
| the document again. | |
illustrations |
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| |
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| ||
incorrectly |
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from Adobe |
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Illustrator. |
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The print | The resolution is set | Change the resolution to | |
quality of | to Normal or | Best and then try to print again. | |
photos is not | Draft. |
| |
good. |
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| |
The resolution of the | If you increase the photo size in the | ||
Images are | |||
not clear. | photo is very low. | software application, the resolution | |
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| will be reduced. Reduce the photo | |
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| size. | |
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Your printer | The oil used to | After printing about 100 color pages, | |
has an odd | protect the fuser is | there will be no more smell. It is a | |
smell during | evaporating. | temporary issue. | |
initial use. |
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7.3
Solving Problems