Problem | Solution |
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Back of | • The transfer roller may be dirty. See “Cleaning the |
printouts are | Inside of the Printer” on page 6.8. |
dirty | • Check for leaking toner. Clean the inside of the |
| printer. |
Solid Color or | • The toner cartridge may not be installed properly. |
Black pages | Remove the toner cartridge and reinsert. |
A | • The toner cartridge may be defective and need |
replacing. Install a new toner cartridge. | |
• The printer may require repair. Contact a service | |
representative. |
Loose toner | • Clean the inside of the printer. |
•Check the paper type and quality. See “Paper Specifications” on page 10.1.
•Install a new toner cartridge. See “Replacing Toner Cartridges” on page 6.4.
• If the problem persists, the printer may require repair. Contact a service representative.
Character | Character voids are white areas within characters that |
Voids | should be solid black: |
A | • You may be printing on the wrong surface of the |
paper. Remove the paper and turn it over. | |
• The paper may not meet paper specifications. See | |
page 10.1. |
Horizontal | If horizontally aligned color or black streaks or |
stripes | smears appear: |
AaBbCc | • A toner cartridge may be installed improperly. | |
Remove the toner cartridge and reinsert. | ||
AaBbCc | • A toner cartridge may be defective. Install a new | |
AaBbCc | toner cartridge. | |
• If the problem persists, the printer may require | ||
AaBbCc | ||
repair. Contact a service representative. | ||
AaBbCc |
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| Problem | Solution | |
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| Curl | If the printed paper is curled or paper does not feed | |
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| into the printer: |
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| • Turn the stack of paper over in the paper tray. Also |
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| try rotating the paper 180° in the tray. |
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Understanding Display
Messages
Messages appear on the SmartPanel program window or the control panel display to indicate the printer’s status or errors. Refer to the tables below to understand the messages’ meanings and correct the problem if necessary. Messages and their meanings are listed in alphabetical order.
NOTE: When you call for service, it is very helpful to tell the service representative the display message.
Message | Status | Do this... | |
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| |
Adjusting | Auto color reg is in | Till the message is turned to be | |
Registration | the process. Please | Ready, please wait up to 120 | |
| wait. | seconds referring to page 3.5 | |
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| |
ADC Not | A problem has | Contact a service | |
Confirm Error | occurred in the ADC in | representative. | |
| the printer. |
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Cover Open | The top cover or | Close the top cover or access | |
Install | access door is open. | door firmly. Otherwise, Install | |
Otherwise, the paper | the paper transfer belt. | ||
Transfer Belt | |||
transfer belt is not |
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| ||
| installed in the printer. |
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[Color] Toner | The corresponding | Replace the corresponding | |
Empty | toner cartridge in your | toner cartridge with a new one. | |
| printer is empty, and | See page 6.4. | |
| the printer will stop |
| |
| printing until a new |
| |
| toner cartridge is put |
| |
| into the printer. |
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| |
Dev. Motor error | A problem has | Unplug the power cord and | |
| occurred in the | plug it in again. If the problem | |
| development motor of | persists, call for service. | |
| the printer. |
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7.14