Samsung SF-3100 manual Fax Problems, Problem Solution

Care and Maintenance

Fixing Problems

Your problem may be listed in “LCD Error Messages” on page 7-13. The chart below shows other problems you can solve yourself. If not, call the service company shown in the “Guarantee.” on page 8-6.

Fax Problems

Problem	Solution
The machine is not working, there is no	Unplug the power cord and plug it in again. Check that your
display and the buttons are not working.	socket is live.
No dial tone.	Check that the phone is connected properly. Check the phone
	socket in the wall by plugging in another phone.
The numbers stored in memory do not dial	Make sure the numbers are programmed correctly. Print a
correctly.	Phonebook Report (see “Phonebook” on page 6-5.).
The document does not feed into the	Be sure the document is not wrinkled, and you are putting it in
machine.	correctly. Check that the document is the right size and not too
	thick or too thin.
You cannot receive faxes automatically.	Check if ‘TEL’ appears on the right side of the display. In TEL
	mode, you cannot receive a fax automatically. Be sure the
	handset is seated on properly. Is there paper in the machine?
	Check if the display shows ‘MEMORY FULL’.
The machine cannot receive faxes manually.	Do not hang up the handset before pressing Start/Enter.
The machine does not send anything.	Check that the document is loaded face down.‘TX’ should show
	up in the display.You may have hung up the handset before you
	pressed Start/Enter. Check if the machine to which you are
	sending can receive your fax.
You cannot poll another machine.	The fax machine you are polling may be using a Poll Code.
The fax you received has blank bits on it.	The machine sending to you may be faulty. A noisy phone line
	can cause line errors. Check your machine by making a copy.
Spots or lines missing from the fax you	Check if your phone line is noisy. Check if the print head is
receive.	clean by making a copy.
You are receiving poor quality copies.	The fax machine sending to you may have a dirty scan glass.
	Check for a noisy phone line.
Are some of the words on the fax you	The machine sending to you had a temporary document jam.
receive stretched?
Your machine does not make copies.	Make sure your document is loaded face down.
	Check ink level to see if the cartridge is out of ink.
There are lines on copies or documents you	Check your scan glass for marks (see “Cleaning the Document
send.	Scanner” on page 7-2.) and clean it.
The machine dials a number, but fails to	The remote fax machine may be turned off, out of recording
make a connection with a remote fax	paper, or unable to answer incoming calls. Speak with the
machine.	remote operator and ask for the problem to be rectified.
You cannot store a document in memory.	There may not be enough memory available to hold the
	document you want to store. If the display shows a ‘MEMORY
	FULL’ or ‘MEMORY LOW’ message, delete any documents
	you no longer need, then retry the document.
Blank areas appear at the bottom of each	You may have selected the wrong paper settings, see “System
page or on continuation pages, with only a	Setup Options” on page 6-8. to select the proper paper size.
small strip of material printed at the top.

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