User’s Guide for Polycom HDX Systems and the Polycom Touch Control
Holding and Resuming CCCP Calls
When an HDX system is registered to a Microsoft Lync server, the HDX system can participate in
•Only one call can be on hold at a given time.
•Only SIP calls from the Microsoft server can be placed on hold. You cannot place analog calls or calls using H.323, H.320, V.35, or ISDN on hold.
•If the Auto Answer Multipoint Video setting is enabled, you cannot place calls on hold.
To place a call on hold and to resume the call:
>>On the HDX system monitor, select Hold.
When a call is on hold, a dialog on your HDX system monitor displays allowing you to resume or add a call:
—Resume Call: Allows you to resume your call after you placed it on hold.
—Add a Call: Takes you to the Place a Call screen.
—You have been placed on hold message appears if one of the far sites places you on hold.
To switch between an active call and a call on hold:
>>On the HDX system monitor, select Call on Hold.
To hang up with a call on hold:
1On the Polycom Touch Control call screen, touch Hang Up.
2 On the HDX system monitor, choose one of the following:
—Leave Conference: Hangs up the active call and causes a Resume message to be displayed. To make the call on hold active, click Resume Call.
—Leave All Conferences: Hangs up all calls.
36 | Polycom, Inc. |