User’s Guide for Polycom HDX Systems and the Polycom Touch Control
Allow Room or Call Monitoring with the
Polycom HDX Web Interface
To enable room and call monitoring:
1 | From the Home screen, touch | User Settings. |
2 | Touch the HDX System tab. |
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3Enable Allow Video Display on Web under Meetings to allow the room or call to be viewed remotely.
Using the Virtual Remote Control
During normal operation, the Polycom Touch Control uses an IP connection to communicate with the HDX system. If this connection is lost for more than
2 minutes, you might see error messages on the HDX system monitor and the Polycom Touch Control screen. You can access a virtual remote control on the Polycom Touch Control that allows you to control the HDX system until the connection is restored. The virtual remote control sends IR signals across the room, so make sure the back of the Polycom Touch Control is facing the HDX system camera.
When the IP connection is restored, the virtual remote control is no longer available.
Polycom Solution Support
Polycom Implementation and Maintenance services provide support for Polycom solution components only. Additional services for supported
38 | Polycom, Inc. |