GE GFWS3700 Before you call for service…, Truth or myth?, Truth or Myth? Answer Explanation

Before you call for service… GEAppliances.com

Truth or myth?

Below is a list of truths and myths to help you better understand your frontload washer

Truth or Myth?	Answer	Explanation
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There is not enough water	MYTH	ZDVKHUVVLJQL¿FDQWO\OHVVZDWHULVUHTXLUHGWRWKRURXJKO\ZDVKDQGULQVHHDFK
to properly wash my clothes		load. Except for certain cycles like Handwash and Basket Clean that use more
		water, you will not see a visible water line on the door glass.
		Occasionally, the washer may need to add more time to the cycle. This is mainly
My frontload washer may		due to automatic load redistributions to better balance the load and reduce
		vibration. It is normal operation for the washer to add time to the cycle to
add time or run longer than	TRUE
		rebalance the load. Common causes of out-of-balance loads or longer cycle
the original displayed time.
		WLPHVDUHDFORJJHGSXPS¿OWHUVHHWKHCare and Cleaning section), un-level
		washer, or exceeding the recommended maximum load sizes.
		HE detergents, which should be the only detergents used in your
		GE frontload washer, have been formulated to clean effectively
I should see suds/foam		without causing a build-up of suds. If you add detergent until a
during a wash cycle in the	MYTH	visible suds/foam level is reached, you may be using too much
frontload washer.		detergent and negatively impacting washer performance.
		Remember, more suds/foam does not equal more cleaning
		power. Follow the manufacturer's directions for HE detergent.
It is best to wash full loads	TRUE	Wash multiple similar garments at one time for best results. Washing single
and like fabrics together.		items can cause an out-of-balance condition.
I need to keep the washer		,IWKHZDVKHULVXQHYHQDGMXVWWKHOHYHOLQJOHJVVRWKDWWKH\DUH¿UPO\WRXFKLQJ
		WKHÀRRUDQGWKHORFNQXWVDUHVHFXUHO\WLJKWHQHG7KLVLVHVSHFLDOO\LPSRUWDQW
level for proper operation	TRUE
		if the washer is installed on a pedestal. Leveling the legs on the washer or the
and to reduce vibration.
		pedestal require the same steps.
		Although the capacity of the frontload washer allows for larger loads than a
		traditional topload washer, care must be taken to not overload the wash basket.
It is impossible to overload	MYTH	See the Loading and Using the Washer section for recommended maximum
a frontload washer.		load sizes. Overloading the washer can lead to reduced wash performance and
		clothes becoming trapped between the door glass and the gasket, possibly
		causing damage to your gasket or your clothes.
If not periodically cleaned,		This is true for all washers, not just frontload. Regularly run a Basket Clean cycle
my wash basket and gasket	TRUE	and clean around the rubber door gasket. When not in use, you may leave the
may not maintain a fresh		door slightly open for the inside of the washer to air dry. Close supervision is
smell.		necessary if this appliance is used by or near children.
		Due to the nature of the frontload washer, it is sometimes possible for small
Frontload washers have a		DUWLFOHVWRSDVVWRWKHGUDLQSXPS7KHZDVKHUKDVD¿OWHUWRFDSWXUHORVWLWHPV
	TRUE	so they do not damage the drain pump. To retrieve lost items, clean out the
´SXPS¿OWHUµWKDWQHHGVWR
		SXPS¿OWHUVHHWKHCare and Cleaning section). Indicators of a clogged pump
be cleaned periodically.
		are long drain and cycle times, wet clothes at the end of a cycle, incomplete
		cycles or washer pausing in the middle of a cycle.
I cannot add items to a		To add items after the washer has started, press Start/Pause and wait until the
		GRRULVXQORFNHG7KHGUDLQSXPSPD\UXQEULHÀ\EHIRUHGRRULVXQORFNHG'R
wash cycle once it has	MYTH
		not try to force open the door when it is locked. After the door unlocks, open
started.
		gently. Add items, close the door and press Start/Pause to restart.
Items left in pockets can		This is true for all frontload washers. Remove all loose items from your clothes.
cause damage to the	TRUE
rubber door gasket

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