Before you call for service…
Problem | Possible Cause | What To Do |
Water does not | Automatic self system checks | • After Start is pressed, the washer does several system checks. Water |
enter washer or |
| will flow 60 seconds after Start is pressed. |
enters slowly | Water supply is turned off | • Turn on both hot and cold faucets fully. |
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| Water valve screens are | • Turn off the water source and remove the water connection hoses |
| stopped up | from the upper back of the washer. Use a brush or toothpick to clean |
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| the screens in the machine. Reconnect the hoses and turn the water |
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| back on. |
Wrinkling | Improper sorting | • Avoid mixing heavy items (like work clothes) with |
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| light items (like blouses). |
| Overloading | • Load your washer so clothes have enough room |
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| to move freely. |
| Incorrect wash cycle | • Match cycle selection to the type of fabric you are |
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| washing (especially for easy care loads). |
| Repeated washing in water | • Wash in warm or cold water. |
| that is too hot |
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Grayed or | Not enough detergent | • Use correct amount of detergent. |
yellowed clothes | Not using HE (high efficiency) | • Use only HE detergent. |
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| detergent |
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| Hard water | • Use hottest water safe for fabric. |
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| • Use a water conditioner like Calgon brand or install |
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| a water softener. |
| Water is not hot enough | • Make sure water heater is delivering water at |
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| Detergent is not dissolving | • Try a liquid HE detergent. |
| Dye transfer | • Sort clothes by color. If fabric label states wash separately, unstable |
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| dyes may be indicated. |
Colored spots | Incorrect use of fabric softener | • Check fabric softener package for instructions and follow directions |
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| for using dispenser. |
| Dye transfer | • Sort whites or lightly colored items from dark colors. |
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| • Promptly remove wash load from washer. |
Water | Water supply is improperly | • Make sure hoses are connected to correct faucets. |
temperature is | connected |
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incorrect | House water heater is not set | • Make sure house water heater is delivering water at |
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| properly | |
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Bad odor inside | Washer unused for a long time, | • Run a Basket Clean cycle. |
your Washer | not using recommended quality | • In case of strong odor, you may need to run the Basket Clean cycle |
| of HE detergent or used too | more than once. |
| much detergent | • Use only the amount of detergent recommended on the detergent |
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| container. |
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| • Use only HE (high efficiency) detergent. |
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| • Always remove wet items from the washer promptly after machine |
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| stops running. |
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| • Leave the door slightly open for the water to air dry. Close supervision |
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| is necessary if this appliance is used by or near children. Do not allow |
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| children to play on or in this or any other appliance. |
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