Before YOU Call

CHECK THESE POINTS IF YOUR MAYTAG® NEPTUNE® WASHER...

Load is Too Wet at End of Cycle

Leaks Water

Won’t Spin or Drain

Stops

Tub is Completely Full of Suds

Fills with the

Wrong

Temperature

Water

•Use max extract option.

•Try using a high efficiency detergent to reduce sudsing.

•Load is too small.Very small loads (one or two items) may become unbalanced and not spin out completely.

•Make sure door is firmly closed.

•Make sure hose connections are tight.

•Make sure end of drain hose is correctly inserted and secured to drain facility.

•Avoid overloading.

•Use high efficiency detergent to prevent over-sudsing.

•Check fuse or reset circuit breaker.

•Straighten drain hoses. Eliminate kinked hoses. If there is a drain restriction, call for service.

•Close the door and push the start/pause pad. For your safety, washer will not tumble or spin unless the door is closed.

•After pressing the start/pause pad, it will take 30 seconds before the clothes washer begins to spin.The door must lock before spin can be achieved.

•See Tub is Completely Full of Suds below.

•Plug cord into live electrical outlet.

•Check fuse or reset circuit breaker.

•Close door and push the start/pause pad to start the clothes washer. For your safety, washer will not tumble or spin unless door is closed.

•This may be a pause or soak period in the cycle. Wait briefly and it may start.

•Check screens on inlet hoses at the faucets for obstructions. Clean screens periodically.

•Run the clothes washer through another complete cycle using cold water.

•Reduce detergent amount for that specific load size, soil level and water hardness.

•Use high efficiency or low sudsing detergent specially formulated for front load washers.

•Turn both faucets on fully.

•Make sure temperature selection is correct.

•Make sure hoses are connected to correct faucets. Flush water lines.

•Check the water heater. It should be set to deliver a minimum of 120°F (49°C) hot water at the tap. Also check water heater capacity and recovery rate.

•Disconnect hoses and clean screens. Hose filter screens may be plugged.

•When warm rinse is selected, only the final rinse will be warm. The first two rinses will be cold.

•As the washer is filling, the water temperature may change as the automatic temperature control feature checks incoming water temperature. This is normal.

•While the washer is filling, you may notice just hot and/or just cold water going through the dispenser when cold or warm wash temperatures are selected. This is a normal function of the automatic temperature control feature as the washer determines the temperature of the water.

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