Baldor MN1903 installation manual Problem diagnosis, SupportMet feature

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6 Troubleshooting 6

6.1 Introduction

This section explains common problems and their solutions.

If you want to know the meaning of the LED indicators, see section 6.2.

6.1.1 Problem diagnosis

If you have followed all the instructions in this manual in sequence, you should have few problems installing the NextMove PCI. If you do have a problem, read this section first. In WorkBench v5, use the Error Log tool to view recent errors and then check the help file. If you cannot solve the problem or the problem persists, the SupportMet feature can be used.

6.1.2 SupportMet feature

The SupportMet feature (on the Help menu) can be used to e-mail information to the Baldor representative from whom you purchased the equipment. If required, you can choose to add your program files as attachments. WorkBench v5 will automatically start up your e-mail program and begin a new message, with comprehensive system information and selected attachments already in place. You can add any additional message of your own and then send the e-mail. The PC must have email facilities to use the SupportMet feature. If you prefer to contact Baldor technical support by telephone or fax, contact details are provided at the front of this manual. Please have the following information ready:

HThe serial number of your NextMove PCI (if known).

HUse the Help, SupportMe menu item in WorkBench v5 to view details about your system.

HThe type of servo amplifier and motor that you are using.

HGive a clear description of what you are trying to do, for example performing fine-tuning.

HGive a clear description of the symptoms that you can observe, for example error messages displayed in WorkBench v5, or the current value of any of the Mint error keywords AXISERROR, AXISSTATUS, INITERROR, and MISCERROR.

HThe type of motion generated in the motor shaft.

HGive a list of any parameters that you have setup, for example the gain settings you have entered.

MN1903

Troubleshooting 6-1

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Contents NextMove PCI Motion Controller Page Contents Operation Appendices Iv Contents MN1903 General Information Precautions Safety NoticeMN1903 Introduction NextMove PCI featuresIntroduction MN1903 Catalog number PCI001 InstalledReceiving and inspection Identifying the catalog numberUnits and abbreviations PhaseTools and miscellaneous hardware Other information needed for installationIntroduction Hardware requirementsLocation requirements NextMove PCI Expansion card and can Bracket board InstallationThis completes the basic installation Installing the NextMove PCI cardBasic Installation MN1903 Outline 100-pin edge connectorPin Signal 1 100-pin connector pin assignment100-pin connector pin assignment Analog I/O Analog inputs LocationPin Name MintMT keyword / description Analog input wiring, AIN0 shown Pin Name Description Analog outputs Drive Demand/CommandInput Common Breakout module connector Digital I/ODigital input arrangement Stepperio Pin Name MintMT keyword Common Description Digital inputsINX.4 Digital input circuit fast interrupts Digital outputs OUTX.0 Encoder interfaces X12, X13, X14, X15 Other I/OEncoder input frequency Power Relay connections Relay and can powerPin X10 Name X11 Name Description Stepper drive outputs X10Cable length Maximum bit Resistance Conductor Rate Area Can Connections1 CAN1 CANopen 2 CAN2 Baldor can Baldor proprietary can interface using a RJ45 connectorReset states Emulator connectionSystem watchdog Example minimum system wiring Connection summary minimum system wiringBreakout Pin Name Function This completes the input/output wiringModule Signal Connector Connector details for minimum system wiring shown in FigureInput / Output MN1903 Drivers\nmPCI\win9x Installing the driver software Windows 95, 98 and MEInstalling the driver software Windows Installing the driver software Windows NT\start Installing WorkBenchStarting WorkBench MN1903 Operation Operation MN1903 Help file WorkBenchConfiguring an axis Choosing an axis 1, 2, 3 and 4 axis cardsChoosing an axis 8 axis card Selecting a scale Setting the drive enable output Testing the drive enable output Testing the drive command output Servo axis testing and tuningAn introduction to closed loop control Summary, the following rules can be used as a guide NextMove PCI servo loop Selecting servo loop gains Servo axis tuning for current controlMN1903 Operation Underdamped response Underdamped responseOverdamped response Overdamped responseCritically damped ideal response Critically damped responseServo axis eliminating steady-state errors Calculating Kvelff Servo axis tuning for velocity controlKvelff Correct value of Kvelff Adjusting Kprop Correct value of Kprop JOG.0=2 Stepper axis testingDigital input configuration Digital input/output configurationDigital output configuration Saving setup information 10.1Loading saved information Operation MN1903 SupportMet feature Problem diagnosisStatus and can LEDs NextMove PCI indicatorsSymptom Check CommunicationMotor control Output polarity Mechanical specifications Digital inputs X1 Encoder interfaces X12 Relay outputStepper outputs X10 10CANopen interface11Baldor can interface NextMove PCI Expansion card NextMove PCI Expansion cardExpansion Expansion card Axis numbering when using expansion cardsMain Expansion cards With no One 4-axis One 8-axis Two 4-axisExpansion card status LEDs CBL021-503 NextMove PCI Breakout moduleCatalog number Description PCI003-501 CBL021-501Catalog Description Number OPT025-508 Digital output modulesNextMove PC system adapter SparesBaldor can nodes OPT029-501 NextMove PCI can Bracket boardEncoder Splitter/Buffer board Catalog Description Number OPT008-501Accessories MN1903