User’s Guide for Polycom HDX Room Systems
To add a contact to Favorites from the Recent Calls screen:
1Go to the Recent Calls screen.
2 Highlight the entry.
3 Choose Options > Add to Favorites.
Directory Groups
Grouping contacts can make them easier to find. Polycom HDX systems support global groups and Favorites groups. Global directory entries are assigned to a global group by your system administrator. You cannot edit or delete global directory groups.
The Favorites group can have one level of subgroups inside of it. Any group that you create on the Favorites screen or Directory screen is automatically added as a subgroup under Favorites.
You can put the same contact in more than one group, and you can delete it from one group at a time. To move a contact from one group to another, you must delete it from the first group and add it to the second group.
Polycom HDX systems support up to 200 Favorites groups. If the system is connected to a global directory server, it can also support one of the following:
•Up to 64 additional groups from the Microsoft Office Communications Server or Microsoft Lync Server 2010 directory, which appear in the Favorites group.
•Up to 200 additional distribution groups from a Polycom CMA system, which appear in the Global Directory group.
Points to note about groups:
•You cannot rename a group. To change the name of a group, delete and recreate it.
•When you place a call to a group, the system uses the call speed specified on the Preferred Speeds screen as the preferred call speed for placing calls.
•The Sample Sites group includes Loopback entries and various Polycom regional sites that you can use to place test calls.
You can remove Sample Sites from the Directory by highlighting the group or
individual entries and pressing 
on the remote.
To create a group in Favorites:
1Press Directory on the remote control and open the Favorites group, or go to the Favorites screen.
2Select Options > New Group.
3 Enter a name for the group.
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