Polycom HDX manual Using Avaya Network Features with Video Calls

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User’s Guide for Polycom HDX Room Systems

Using Avaya Network Features with Video Calls

Depending on how your system is configured, you might be able to use Avaya® telephony network features such as call forwarding, transferring calls, and adding additional sites in an audio-only conference.

To activate call forwarding:

1Make sure that the Polycom system is not in a call.

2From the Place a Call screen on the Polycom system, dial the Feature Access Code provided by the Avaya Communication Manager administrator, followed by the E.164 extension of the system to which you want to forward the calls. For example, dial *22016 if *2 is the Feature Access Code and 2016 is the system E.164.

3Wait for confirmation beeps.

To deactivate call forwarding:

1From the Polycom system Place a Call screen, dial the Feature Access Code provided by the Avaya Communication Manager administrator. For example, #2 if #2 is the Feature Access Code for disabling call forwarding.

2Wait for confirmation beeps.

To transfer a call:

1 While in a call, press on your Polycom system remote control to access the tone pad.

2Press Select to activate flash hook. The first far-site system is placed on hold.

3Wait for a dial tone, and then dial the extension of the far-site system to which you want to transfer the call. The call connects both audio and video between the local system and the second far-site system. The first far-site system is still on hold.

4Hang up the near-site system. The two far-site systems are now connected in a call with audio and video, if the capabilities are present.

42	Polycom, Inc.

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Contents User’s Guide for Polycom HDX Room Systems USA Contents User’s Guide for Polycom HDX Room Systems User’s Guide for Polycom HDX Room Systems Using the Remote Control Calling and Answering Powering the System On and OffPower On Self Test Post Answering a CallPlacing a Call Calling by Entering a Name or NumberCalling from the Recent Calls List Calling a Speed Dial Entry Select System Utilities Calendar from the Home screenTypes of Video Calls You Can Make Ending a CallFrom You can call By dialing Participating in an Encrypted Call Points to note about special dialing scenariosControlling What You See Selecting and Adjusting a Camera or Other Video SourceNear or To adjust a Polycom EagleEye View camera Starting and Stopping Camera Tracking with EagleEye Director Setting and Using Camera Presets Enabling Dual Monitor Emulation Switching Between Full-Screen Video and the Home ScreenScroll to Dual Monitor Emulation and press Last layout viewed is used for the next call Showing, Moving, and Turning Off the PIP Select this setting To show the PIP Specifying When to Display the PIPDisplay to Muting the Microphone Adjusting VolumeControlling What You Hear Points to note about muting the microphonePoints to note about People+Content IP Showing ContentShowing Content with People+Content IP Enjoying Stereo Audio in Video CallsResolution Refresh rates Hz Resolution Polycom HDX 9004, Polycom HDX 9002, Polycom HDX 9001systemsShowing Content from a Document Camera, VCR, or DVD Player Showing Content with Polycom People on Content Select People on ContentWorking with Directory Entries and Favorites Using the Polycom UC BoardControlling Recording Devices Searching the Directory Adding, Editing, and Deleting Favorites Setting DescriptionSelect Options Add a Contact Select Create Contact Select Add from Directory Points to note about deleting contactsSelect Options New Group Directory GroupsChoose Options Add to Favorites Points to note about groupsRefreshing Entries from the Polycom Global Directory Server Select Group Polycom GDS Select Options RefreshContacts with Presence Including Multiple Sites in CallsIcon Presence Description Placing a Multipoint Call Passwords for Multipoint Calls Multipoint Viewing ModesSystems with See this Click Place a Call Using Chair Control for Multipoint CallsHosted by Allows chair control if Temporarily Refusing Calls Changing the Way Calls Are AnsweredMuting Automatically Answered Video Calls Answering Video Calls AutomaticallyScroll to Mute Auto Answer Calls and press Scroll to Allow Video Display on Web and press Logging In and OutAllowing Video Display on the Web Keyboard onPress the Answer soft key on the conference phone Using Polycom Conferencing for Microsoft Outlook User’s Guide for Polycom HDX Room Systems Icon Presence State Description Muting in a Cccp Call Using Avaya Network Features with Video Calls Customizing Your Workspace Allowing the Far Site to Control Your CameraAdjusting for Room Lighting Displaying the Far Site’s Name When the Call ConnectsHearing Audio Confirmation When You Dial Scroll to Keypad Audio Confirmation and pressPolycom Solution Support Scroll to Backlight Compensation and press

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