Ericsson LBI-39169 manual Monitoring Edacs Fault Conditions, Detecting and Isolating Faults Alarms

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LBI-39169

MONITORING EDACS FAULT CONDITIONS

8. MONITORING EDACS FAULT CONDITIONS

Fault Management is responsible for detecting, isolating, and reporting alarm or fault conditions affecting the various Managed Elements (ME) in the EDACS network.

8.1 DETECTING AND ISOLATING FAULTS (ALARMS)

Fault (alarm) or event status notification results from the Network Manager either receiving information from the EDACS platforms or as a response to polling. When an event is received the user is notified of the event through the Event Notification Interface or by changing the color of the appropriate icon on the hierarchical maps.

EDACS Fault Management tracks five user-configurable severity levels for each managed EDACS Network Element:

Normal An application sets the status to “normal” when the object is in a normal operational state.

Warning An application sets the status to “warning” when an object may face a potential problem.

Minor An application sets the status to “minor/marginal” when an object has a minor problem; this status should not, however, impede the normal use of the device.

Major An application sets the status to “major” when an object has serious problems; these problems are likely to impede normal use of the device.

Critical An application sets the status to “critical” when a device is not functioning or is not accessible by the EDACS Network Manager.

Table 1 lists the severity levels, descriptions, and associated colors. The severity levels and colors are configured according to HP OpenView Network Node Manager conventions. Each alarm received is tracked internally. The color of the icon does not change until all alarms received at that severity level have cleared, or an alarm at a higher severity level is received. For the EDACS Network Manager application, green icons indicate there are no known managed faults against the device represented by the icon.

Fault Management can periodically poll remote elements for missed traps. Elements on unlicensed nodes or sites will have Restricted status, and any corresponding traps will be ignored. Refer to FCAPS section in LBI-39215 for the actual fault items and Table 1 for the meaning of icon colors. The meaning of icon colors may also be obtained by selecting the Help -> Display Legend from the main menu.

8.1.1 Notification through the Event Notification Interface

Once an alarm is generated, it is logged into the Event Logs. After the event is logged, the alarm specifics are available through the Event Notification Interface. The Event Notification Interface includes the Event Categories window and the multiple Event Browser windows.

The Event Categories Window acts as an event notification window. The push buttons in this window light up to indicate when events have been received and have not been deleted from the Events Browser. The color of the push button reflects the most severe event in the category, or background color if no events are present. The “All Events” category contains all the events which are present in the other categories. The “EDACS Events” category is added by the Network Manager application software.

8.1.2 Notification Through Icon Color

After the Network Manager logs the event, it will change the appropriate map icon(s) color if necessary, and if enabled, display a popup window reporting the event and its severity.

Figure 8 - Event Category Window

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Contents User’s Guide LBI-39169 Table of Contents Transferring Device Files Monitoring Performance Trends Configuring Edacs DevicesUsing Openview Network Node Manager Monitoring REAL-TIME Call ActivityGlossary Index ProceduresTroubleshooting List of Figures and Tables Edacs Menu on Main Menu BarTraffic Filter Window This page intentionally left blank Section PrefaceManual Organization Preface Related Ericsson Publications DocumentationHEWLETT-PACKARD Documentation Jessica PBX Gateway Documentation System Manager DocumentationData Gateway Documentation Miscellaneous Ericsson DocumentsIntroduction Accounting Management Fault ManagementConfiguration Management Security Management Access LevelsPerformance Management Assisted Map System AccessHierarchical Maps GenerationBackground Network Configuration. PresentsEdacs NM Menus and Their Functionality Map OverlaysNetwork Manager Basics Pulldown Menu Selection Procedure Using the MousePulldown Menu Selection Procedure Using the Keyboard Editor OptionsMAP Traversal Example of Map TraversalExample of Exploding a Switching Center and Site Icon Startup Procedures Starting a Network Manager Work SessionLogging OUT of the HP VUE Session Ending a Network Manager Work SessionLogging OUT of the Network Manager Session Retrieving the Software Version Subcomponent Software VersionsNetwork Manager Software Application Versions Function Help Edacs HelpTask Help Notification through the Event Notification Interface Monitoring Edacs Fault ConditionsDetecting and Isolating Faults Alarms Notification Through Icon ColorIcon Color Status Colors/LevelsCategory Status Status Meaning Condition Fault Configuration Fault PropagationReporting Faults Alarms Disabling Events at Remote Agent Devices Latching Transient EventsAssociating Actions With Events UnManaging Devices Fault Updating Managed DevicesSetting-up Threshold Oriented Events at RTM Devices Managing DevicesSelect the Edacs Faults Summary menu item Identifying the Cause of AlarmsUsing Hierarchical Maps Using The OpenView Event Browser Edacs Fault MenuNotification of New Events Selecting Events Within a ListLocating Source of Event Deleting EventsFiltering Events Obtaining Detailed Event InformationMonitoring Edacs Fault Conditions Configuring Edacs Devices Integrated CEC/IMC ManagerStarting The CEC/IMC Session CEC/IMC Manager Main Window and Menu BarSite Channel Configuration Example Screen System Options for Digital Console Pre-empt Example ScreenTelnet Sessions to the PI, BCU, CAL, and EDG Telneting to the System ManagerSystem Manager Login Screen User Action Logging Transferring Device Files Transferring PI Activity Data Using FTP PI Activity Data Transfer ExampleTransferring a BCU Billing Record Using FTP BCU CDR Data Transfer ExampleTransferring System Manager Activity Data Using FTP System Manager Activity Data Transfer ExampleUsing TWO-DIMENSIONAL Line Graphs Monitoring Performance TrendsLine Graph Example Customizing Line GraphsMonitoring Performance Trends Tracking Edacs Device Utilization Performance Criteria. SelectTracking Edacs Device Accessibility Edacs Performance / Accessibility MenuComparing Performance from Multiple Sites or Nodes Edacs Performance Compare MenuMonitoring REAL-TIME Call Activity MonitorUsing the Multisite Monitor Application Multisite Monitor Display ExampleFiltering Call Traffic Multisite Monitor Menu BarTraffic Filter Window Viewing Call Type Colors Displaying Site Statistics Rows Indicating Quiet DropsUsing the Site Monitor Application Site Monitor Display ExampleTurning On Statistics Rows Setting The Time FieldsChanging Phone Call Keying Update Parameters Adding The Phone Digits ColumnVIEWING/GRAPHING Performance Parameters Using Openview Network Node ManagerLOADING/UNLOADING Mibs Adding Custom Menu ItemsEvent History Threshold Traps on Collected DataViewing Historical Trends Customizing Event Messages and ActionsBackground Geographical Maps MAP SnapshotsMultiple Edacs Network Manager Sessions Integration with Other Network Manager ApplicationsIcon Bitmaps Customizing Icons 13.13.1 Icon LabelsObject Descriptions Loading MibsSystem Shutdown Procedures ProceduresRebooting the Network Manager Device Polling IntervalClock Polling Interval Polling Interval SetupClock Synchronization Modifying Event DescriptionsAdding a Connection Adding Symbols to Edacs MapsDeleting Symbols SM message file Customizing MSM/SM SITE/DEVICE LabelsMSM message file Verifying AN Object WAS Deleted from the Openview Database Adding Descriptions to ObjectsDeleting Orphaned Submaps VIEWING/MODIFYING Edacs Identifiers VIEWING/MODIFYING Trap Severity LevelsMapping Severity Level to Icon Color Restoring Default Event DescriptionsCreating a Full System Image Backup Restoring a Full System Image from the Backup 15.2 MSM/SM does not Show PI Traffic TroubleshootingCD-ROM does not Work Attempt to LOG in FailsRPC Failures Edacs Icon is BlueEdacs Icon is Brown MAP Generation Verify Operation is not Working ProperlyPoor System Performance Popup States no Node LicensePerformance not Showing Traffic System Manager Snmp Sets Failing Cd /usr/lib/netls/conf NetlsconfigIFOR/LS Confused UsersIMC Detected Link Failures 15.15 MSM/SM OUT of Color MAP EntriesPopup Warning Multinode Traffic not Seen Correctly on MSM SessionsGlossary Term DefinitionCcitt CAMCAP CD-ROMData CNICtim DpramELI EdacsEDG Fcaps GetcIMC HP OV NNMIEA IsdnMOM PC MAUMIB MIM MOM NIMPMU PCMPDU PstnRSM ScatTDM SnmpTCP TftpUPS TSIUDP VmimIndex IndexIndex Ericsson Inc