Ericsson LBI-39169 manual Identifying the Cause of Alarms, Using Hierarchical Maps

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MONITORING EDACS FAULT CONDITIONS

LBI-39169

8.3 IDENTIFYING THE CAUSE OF ALARMS

8.3.1 Using Hierarchical Maps

After the Network Manager alerts the user to an alarm either by changing an icons color or through a popup window, it will be necessary to identify the responsible element causing the fault indication and isolate the cause.

The hierarchical maps display a greater level of detail as the maps are traversed. To prevent missing fault status, fault colors propagate to the top level icon on the root map. The easiest method of identifying the element causing the fault is to traverse down the maps until the element in question is displayed.

Events can be one shot or possess the concept of setting and clearing. Only events possessing the concept of setting and clearing, such as linkup/down or board fail/normal, change icon color. For a given map object, the Network Manager can display the current alarms affecting icon color for that object.

1.Traverse down the hierarchical maps by double-clicking with the left mouse button on the faulted icon. This will open any submap associated with the icon.

2.Continue traversing down through the submaps until the managed element causing the alarm has been identified.

3.Select (highlight) the icon with the fault color using the left mouse button.

4.Select the EDACS -> Faults -> Summary menu item.

The summary popup window listing all known actively managed faults received asychronously or detected by EDACS

Double click on faulted icon to traverse to next lower level.

Highlight faulted icon, and select the EDACS->Faults->Summary to view the Alarm Summary for the icon selected.

Alarm Summary

Figure 10 - Using Hierarchical Maps to Identify Fault Events

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Contents User’s Guide LBI-39169 Table of Contents Monitoring REAL-TIME Call Activity Configuring Edacs DevicesUsing Openview Network Node Manager Transferring Device Files Monitoring Performance TrendsTroubleshooting ProceduresGlossary Index Edacs Menu on Main Menu Bar List of Figures and TablesTraffic Filter Window This page intentionally left blank Manual Organization PrefaceSection Preface HEWLETT-PACKARD Documentation DocumentationRelated Ericsson Publications Miscellaneous Ericsson Documents System Manager DocumentationData Gateway Documentation Jessica PBX Gateway DocumentationIntroduction Configuration Management Fault ManagementAccounting Management Performance Management Access LevelsSecurity Management Generation System AccessHierarchical Maps Assisted MapMap Overlays Configuration. PresentsEdacs NM Menus and Their Functionality Background NetworkEditor Options Pulldown Menu Selection Procedure Using the MousePulldown Menu Selection Procedure Using the Keyboard Network Manager BasicsExample of Map Traversal MAP TraversalExample of Exploding a Switching Center and Site Icon Starting a Network Manager Work Session Startup ProceduresLogging OUT of the Network Manager Session Ending a Network Manager Work SessionLogging OUT of the HP VUE Session Subcomponent Software Versions Retrieving the Software VersionNetwork Manager Software Application Versions Task Help Edacs HelpFunction Help Notification Through Icon Color Monitoring Edacs Fault ConditionsDetecting and Isolating Faults Alarms Notification through the Event Notification InterfaceCategory Status Status Meaning Condition Status Colors/LevelsIcon Color Reporting Faults Alarms Fault Propagation Fault Configuration Associating Actions With Events Latching Transient EventsDisabling Events at Remote Agent Devices Managing Devices Fault Updating Managed DevicesSetting-up Threshold Oriented Events at RTM Devices UnManaging DevicesUsing Hierarchical Maps Identifying the Cause of AlarmsSelect the Edacs Faults Summary menu item Edacs Fault Menu Using The OpenView Event BrowserSelecting Events Within a List Notification of New EventsObtaining Detailed Event Information Deleting EventsFiltering Events Locating Source of EventMonitoring Edacs Fault Conditions Integrated CEC/IMC Manager Configuring Edacs DevicesCEC/IMC Manager Main Window and Menu Bar Starting The CEC/IMC SessionSystem Options for Digital Console Pre-empt Example Screen Site Channel Configuration Example ScreenTelneting to the System Manager Telnet Sessions to the PI, BCU, CAL, and EDGSystem Manager Login Screen User Action Logging Transferring Device Files PI Activity Data Transfer Example Transferring PI Activity Data Using FTPBCU CDR Data Transfer Example Transferring a BCU Billing Record Using FTPSystem Manager Activity Data Transfer Example Transferring System Manager Activity Data Using FTPMonitoring Performance Trends Using TWO-DIMENSIONAL Line GraphsCustomizing Line Graphs Line Graph ExampleMonitoring Performance Trends Performance Criteria. Select Tracking Edacs Device UtilizationEdacs Performance / Accessibility Menu Tracking Edacs Device AccessibilityEdacs Performance Compare Menu Comparing Performance from Multiple Sites or NodesMonitor Monitoring REAL-TIME Call ActivityMultisite Monitor Display Example Using the Multisite Monitor ApplicationMultisite Monitor Menu Bar Filtering Call TrafficTraffic Filter Window Indicating Quiet Drops Viewing Call Type Colors Displaying Site Statistics RowsSite Monitor Display Example Using the Site Monitor ApplicationAdding The Phone Digits Column Setting The Time FieldsChanging Phone Call Keying Update Parameters Turning On Statistics RowsAdding Custom Menu Items Using Openview Network Node ManagerLOADING/UNLOADING Mibs VIEWING/GRAPHING Performance ParametersCustomizing Event Messages and Actions Threshold Traps on Collected DataViewing Historical Trends Event HistoryMAP Snapshots Background Geographical MapsIntegration with Other Network Manager Applications Multiple Edacs Network Manager SessionsLoading Mibs Customizing Icons 13.13.1 Icon LabelsObject Descriptions Icon BitmapsDevice Polling Interval ProceduresRebooting the Network Manager System Shutdown ProceduresModifying Event Descriptions Polling Interval SetupClock Synchronization Clock Polling IntervalDeleting Symbols Adding Symbols to Edacs MapsAdding a Connection MSM message file Customizing MSM/SM SITE/DEVICE LabelsSM message file Deleting Orphaned Submaps Adding Descriptions to ObjectsVerifying AN Object WAS Deleted from the Openview Database VIEWING/MODIFYING Trap Severity Levels VIEWING/MODIFYING Edacs IdentifiersCreating a Full System Image Backup Restoring Default Event DescriptionsMapping Severity Level to Icon Color Restoring a Full System Image from the Backup Attempt to LOG in Fails TroubleshootingCD-ROM does not Work 15.2 MSM/SM does not Show PI TrafficMAP Generation Verify Operation is not Working Properly Edacs Icon is BlueEdacs Icon is Brown RPC FailuresPerformance not Showing Traffic Popup States no Node LicensePoor System Performance Users Cd /usr/lib/netls/conf NetlsconfigIFOR/LS Confused System Manager Snmp Sets Failing15.15 MSM/SM OUT of Color MAP Entries IMC Detected Link FailuresMultinode Traffic not Seen Correctly on MSM Sessions Popup WarningTerm Definition GlossaryCD-ROM CAMCAP CcittDpram CNICtim DataFcaps Getc EdacsEDG ELIIsdn HP OV NNMIEA IMCNIM MAUMIB MIM MOM MOM PCPstn PCMPDU PMUScat RSMTftp SnmpTCP TDMVmim TSIUDP UPSIndex IndexIndex Ericsson Inc