Ericsson LBI-39169 manual IMC Detected Link Failures, 15.15 MSM/SM OUT of Color MAP Entries

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LBI-39169

TROUBLESHOOTING

Network Manager stations and ensure the interval is set to a value of 30 seconds or more. This will significantly reduce the number of nuisance failures.

15.14 IMC DETECTED LINK FAILURES

Problem:

The IMC reports a link failure.

Solution:

For link fail tests involving all controller types (MIM, PIM, etc.), the steps below will help to identify the defective controller board.

On the CEC/IMC Manager For NT, display the nodes map. All boards managed by this IMC should appear on the screen with the appropriate status icon. For example, to perform a MIM fail link trap test, click on the MIM icon. Another menu appears when the user selects the “controller” box and then “send.” Next, go to the switch and determine which controller board’s LED is flashing. This step is useful only when boards and cables are not properly tagged or labeled.

After finding the correct board, go to the back of the switch and carefully pull the cable to that controller board. Within 10 seconds, the status of the appropriate controller board icon on the CEC/IMC Manager node map will change (turn red) and a trap should be received at the workstation where the Network Manager is running. The trap will appear as an EDACS event if it is correctly categorized as an EDACS event.

If the trap is not received, make sure that the MIB object associated with the trap enable/disable is not set to “disable.” If the MIB object is “enabled,” then make sure that the trap is properly configured to be an EDACS event. To check this condition, enter the EDACS->Faults->Configuration menu.

15.15MSM/SM OUT OF COLOR MAP ENTRIES

Problem:

The Multisite Monitor or Site monitor application errors out with one on the following X messages:

Warning: Cannot allocate colormap entry for “xxxx”. (Where xxxx is a color name.)

Warning: Cannot parse default background color spec.

X error of failed request: Bad Access (attempt to access private resource denied.)

Major opcode of failed request: 88(X_FreeColors)

Serial number of Failed request: stream: 16747

The X server will not recover from these errors and must be killed manually. It will restart automatically. NOTE: These errors should not occur if MSM or SM is started before the graphic intensive submaps are opened.

If the MSM is executed from the command line after the OpenView submaps have been opened, the MSM application will execute without “X” messages, but the colors are confused. The X-server does not need to be restarted is this case.

Solution:

This problem is results from all software colormap entries in use. The MSM must allocate approximately 30 color entries to execute. The 712 workstations have a maximum of 256 color entries, therefore only 256 different colors/shades can be displayed or used on the system at any given time. HP-VUE claims some of these color entries and the NNM claims another 128 entries. When color-intensive background maps are used on OpenView submaps, they also use up color entries in this software colormap.

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Contents User’s Guide LBI-39169 Table of Contents Configuring Edacs Devices Using Openview Network Node ManagerTransferring Device Files Monitoring Performance Trends Monitoring REAL-TIME Call ActivityTroubleshooting ProceduresGlossary Index List of Figures and Tables Edacs Menu on Main Menu BarTraffic Filter Window This page intentionally left blank Manual Organization PrefaceSection Preface HEWLETT-PACKARD Documentation DocumentationRelated Ericsson Publications System Manager Documentation Data Gateway DocumentationJessica PBX Gateway Documentation Miscellaneous Ericsson DocumentsIntroduction Configuration Management Fault ManagementAccounting Management Performance Management Access LevelsSecurity Management System Access Hierarchical MapsAssisted Map GenerationConfiguration. Presents Edacs NM Menus and Their FunctionalityBackground Network Map OverlaysPulldown Menu Selection Procedure Using the Mouse Pulldown Menu Selection Procedure Using the KeyboardNetwork Manager Basics Editor OptionsMAP Traversal Example of Map TraversalExample of Exploding a Switching Center and Site Icon Startup Procedures Starting a Network Manager Work SessionLogging OUT of the Network Manager Session Ending a Network Manager Work SessionLogging OUT of the HP VUE Session Retrieving the Software Version Subcomponent Software VersionsNetwork Manager Software Application Versions Task Help Edacs HelpFunction Help Monitoring Edacs Fault Conditions Detecting and Isolating Faults AlarmsNotification through the Event Notification Interface Notification Through Icon ColorCategory Status Status Meaning Condition Status Colors/LevelsIcon Color Reporting Faults Alarms Fault PropagationFault Configuration Associating Actions With Events Latching Transient EventsDisabling Events at Remote Agent Devices Fault Updating Managed Devices Setting-up Threshold Oriented Events at RTM DevicesUnManaging Devices Managing DevicesUsing Hierarchical Maps Identifying the Cause of AlarmsSelect the Edacs Faults Summary menu item Using The OpenView Event Browser Edacs Fault MenuNotification of New Events Selecting Events Within a ListDeleting Events Filtering EventsLocating Source of Event Obtaining Detailed Event InformationMonitoring Edacs Fault Conditions Configuring Edacs Devices Integrated CEC/IMC ManagerStarting The CEC/IMC Session CEC/IMC Manager Main Window and Menu BarSite Channel Configuration Example Screen System Options for Digital Console Pre-empt Example ScreenTelnet Sessions to the PI, BCU, CAL, and EDG Telneting to the System ManagerSystem Manager Login Screen User Action Logging Transferring Device Files Transferring PI Activity Data Using FTP PI Activity Data Transfer ExampleTransferring a BCU Billing Record Using FTP BCU CDR Data Transfer ExampleTransferring System Manager Activity Data Using FTP System Manager Activity Data Transfer ExampleUsing TWO-DIMENSIONAL Line Graphs Monitoring Performance TrendsLine Graph Example Customizing Line GraphsMonitoring Performance Trends Tracking Edacs Device Utilization Performance Criteria. SelectTracking Edacs Device Accessibility Edacs Performance / Accessibility MenuComparing Performance from Multiple Sites or Nodes Edacs Performance Compare MenuMonitoring REAL-TIME Call Activity MonitorUsing the Multisite Monitor Application Multisite Monitor Display ExampleFiltering Call Traffic Multisite Monitor Menu BarTraffic Filter Window Viewing Call Type Colors Displaying Site Statistics Rows Indicating Quiet DropsUsing the Site Monitor Application Site Monitor Display ExampleSetting The Time Fields Changing Phone Call Keying Update ParametersTurning On Statistics Rows Adding The Phone Digits ColumnUsing Openview Network Node Manager LOADING/UNLOADING MibsVIEWING/GRAPHING Performance Parameters Adding Custom Menu ItemsThreshold Traps on Collected Data Viewing Historical TrendsEvent History Customizing Event Messages and ActionsBackground Geographical Maps MAP SnapshotsMultiple Edacs Network Manager Sessions Integration with Other Network Manager ApplicationsCustomizing Icons 13.13.1 Icon Labels Object DescriptionsIcon Bitmaps Loading MibsProcedures Rebooting the Network ManagerSystem Shutdown Procedures Device Polling IntervalPolling Interval Setup Clock SynchronizationClock Polling Interval Modifying Event DescriptionsDeleting Symbols Adding Symbols to Edacs MapsAdding a Connection MSM message file Customizing MSM/SM SITE/DEVICE LabelsSM message file Deleting Orphaned Submaps Adding Descriptions to ObjectsVerifying AN Object WAS Deleted from the Openview Database VIEWING/MODIFYING Edacs Identifiers VIEWING/MODIFYING Trap Severity LevelsCreating a Full System Image Backup Restoring Default Event DescriptionsMapping Severity Level to Icon Color Restoring a Full System Image from the Backup Troubleshooting CD-ROM does not Work15.2 MSM/SM does not Show PI Traffic Attempt to LOG in FailsEdacs Icon is Blue Edacs Icon is BrownRPC Failures MAP Generation Verify Operation is not Working ProperlyPerformance not Showing Traffic Popup States no Node LicensePoor System Performance Cd /usr/lib/netls/conf Netlsconfig IFOR/LS ConfusedSystem Manager Snmp Sets Failing UsersIMC Detected Link Failures 15.15 MSM/SM OUT of Color MAP EntriesPopup Warning Multinode Traffic not Seen Correctly on MSM SessionsGlossary Term DefinitionCAM CAPCcitt CD-ROMCNI CtimData DpramEdacs EDGELI Fcaps GetcHP OV NNM IEAIMC IsdnMAU MIB MIM MOMMOM PC NIMPCM PDUPMU PstnRSM ScatSnmp TCPTDM TftpTSI UDPUPS VmimIndex IndexIndex Ericsson Inc