Ericsson LBI-39169 manual IFOR/LS Confused, System Manager Snmp Sets Failing, Users

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TROUBLESHOOTING

LBI-39169

15.11APPLICATION DOES NOT RESPOND TO VERIFICATION REQUEST WHEN ADDING ICON

Problem:

Application does not respond to Verification request when adding icon. When hit verify a second time, OpenView will not call application again.

Solution:

Must modify a field, even if setting it to the same value, before OpenView will send request to the application again.

15.12 IFOR/LS CONFUSED

Problem:

When the IP address of an Network Manager box is modified after our application has been installed, IFOR/LS will be confused.

Solution:

Perform the following instructions to restore IFOR/LS to a working configuration (must be root user):

Be sure there are no other users on the system.

> users

Stop OpenView, EDACS NM application, and IFOR/LS servers.

>/usr/OV/bin/ovstop

>/usr/EDACS/bin/ks

>/usr/lib/netls/bin/srv_stop

3.Reconfigure IFOR/LS. (Reference the NM Installation LBI procedure.)

>cd /usr/lib/netls/conf

>./netls_config

When prompted whether or not to use the existing global database found on the system - Answer NO. Answer all other questions as done during the initial installation.

NOTE

NOTE

Reference the NM Installation LBI procedure for Licensing Run Time Kit Setup and Installation.

15.13 SYSTEM MANAGER SNMP “SETS” FAILING

Problem:

System Manager exhibits an increased number of SNMP “sets” failures when multiple Network Manager stations are polling the System Manager.

Solution:

The System Manager SNMP “sets” are used to control trap generation on the System Manager by setting its trap control objects. If multiple Network Managers are polling the System Manager with intervals of less than 30 seconds, the System Manager may be unable to keep up with the requests. Check the polling intervals on the

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Contents User’s Guide LBI-39169 Table of Contents Monitoring REAL-TIME Call Activity Configuring Edacs DevicesUsing Openview Network Node Manager Transferring Device Files Monitoring Performance TrendsProcedures TroubleshootingGlossary Index Edacs Menu on Main Menu Bar List of Figures and TablesTraffic Filter Window This page intentionally left blank Preface Manual OrganizationSection Preface Documentation HEWLETT-PACKARD DocumentationRelated Ericsson Publications Miscellaneous Ericsson Documents System Manager DocumentationData Gateway Documentation Jessica PBX Gateway DocumentationIntroduction Fault Management Configuration ManagementAccounting Management Access Levels Performance ManagementSecurity Management Generation System AccessHierarchical Maps Assisted MapMap Overlays Configuration. PresentsEdacs NM Menus and Their Functionality Background NetworkEditor Options Pulldown Menu Selection Procedure Using the MousePulldown Menu Selection Procedure Using the Keyboard Network Manager BasicsExample of Map Traversal MAP TraversalExample of Exploding a Switching Center and Site Icon Starting a Network Manager Work Session Startup ProceduresEnding a Network Manager Work Session Logging OUT of the Network Manager SessionLogging OUT of the HP VUE Session Subcomponent Software Versions Retrieving the Software VersionNetwork Manager Software Application Versions Edacs Help Task HelpFunction Help Notification Through Icon Color Monitoring Edacs Fault ConditionsDetecting and Isolating Faults Alarms Notification through the Event Notification InterfaceStatus Colors/Levels Category Status Status Meaning ConditionIcon Color Fault Propagation Reporting Faults AlarmsFault Configuration Latching Transient Events Associating Actions With EventsDisabling Events at Remote Agent Devices Managing Devices Fault Updating Managed DevicesSetting-up Threshold Oriented Events at RTM Devices UnManaging DevicesIdentifying the Cause of Alarms Using Hierarchical MapsSelect the Edacs Faults Summary menu item Edacs Fault Menu Using The OpenView Event BrowserSelecting Events Within a List Notification of New EventsObtaining Detailed Event Information Deleting EventsFiltering Events Locating Source of EventMonitoring Edacs Fault Conditions Integrated CEC/IMC Manager Configuring Edacs DevicesCEC/IMC Manager Main Window and Menu Bar Starting The CEC/IMC SessionSystem Options for Digital Console Pre-empt Example Screen Site Channel Configuration Example ScreenTelneting to the System Manager Telnet Sessions to the PI, BCU, CAL, and EDGSystem Manager Login Screen User Action Logging Transferring Device Files PI Activity Data Transfer Example Transferring PI Activity Data Using FTPBCU CDR Data Transfer Example Transferring a BCU Billing Record Using FTPSystem Manager Activity Data Transfer Example Transferring System Manager Activity Data Using FTPMonitoring Performance Trends Using TWO-DIMENSIONAL Line GraphsCustomizing Line Graphs Line Graph ExampleMonitoring Performance Trends Performance Criteria. Select Tracking Edacs Device UtilizationEdacs Performance / Accessibility Menu Tracking Edacs Device AccessibilityEdacs Performance Compare Menu Comparing Performance from Multiple Sites or NodesMonitor Monitoring REAL-TIME Call ActivityMultisite Monitor Display Example Using the Multisite Monitor ApplicationMultisite Monitor Menu Bar Filtering Call TrafficTraffic Filter Window Indicating Quiet Drops Viewing Call Type Colors Displaying Site Statistics RowsSite Monitor Display Example Using the Site Monitor ApplicationAdding The Phone Digits Column Setting The Time FieldsChanging Phone Call Keying Update Parameters Turning On Statistics RowsAdding Custom Menu Items Using Openview Network Node ManagerLOADING/UNLOADING Mibs VIEWING/GRAPHING Performance ParametersCustomizing Event Messages and Actions Threshold Traps on Collected DataViewing Historical Trends Event HistoryMAP Snapshots Background Geographical MapsIntegration with Other Network Manager Applications Multiple Edacs Network Manager SessionsLoading Mibs Customizing Icons 13.13.1 Icon LabelsObject Descriptions Icon BitmapsDevice Polling Interval ProceduresRebooting the Network Manager System Shutdown ProceduresModifying Event Descriptions Polling Interval SetupClock Synchronization Clock Polling IntervalAdding Symbols to Edacs Maps Deleting SymbolsAdding a Connection Customizing MSM/SM SITE/DEVICE Labels MSM message fileSM message file Adding Descriptions to Objects Deleting Orphaned SubmapsVerifying AN Object WAS Deleted from the Openview Database VIEWING/MODIFYING Trap Severity Levels VIEWING/MODIFYING Edacs IdentifiersRestoring Default Event Descriptions Creating a Full System Image BackupMapping Severity Level to Icon Color Restoring a Full System Image from the Backup Attempt to LOG in Fails TroubleshootingCD-ROM does not Work 15.2 MSM/SM does not Show PI TrafficMAP Generation Verify Operation is not Working Properly Edacs Icon is BlueEdacs Icon is Brown RPC FailuresPopup States no Node License Performance not Showing TrafficPoor System Performance Users Cd /usr/lib/netls/conf NetlsconfigIFOR/LS Confused System Manager Snmp Sets Failing15.15 MSM/SM OUT of Color MAP Entries IMC Detected Link FailuresMultinode Traffic not Seen Correctly on MSM Sessions Popup WarningTerm Definition GlossaryCD-ROM CAMCAP CcittDpram CNICtim DataFcaps Getc EdacsEDG ELIIsdn HP OV NNMIEA IMCNIM MAUMIB MIM MOM MOM PCPstn PCMPDU PMUScat RSMTftp SnmpTCP TDMVmim TSIUDP UPSIndex IndexIndex Ericsson Inc