Ericsson LBI-39169 manual Popup States no Node License, Performance not Showing Traffic

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LBI-39169

TROUBLESHOOTING

15.8 POPUP STATES NO NODE LICENSE

Problem:

This popup will occur either if there is no node license or if there is no application license.

Solution:

Use ls_stat to determine if either of these conditions exist.

15.9 PERFORMANCE NOT SHOWING TRAFFIC

Problem:

No traffic indicated on MSM, SM, or 2D line graph.

Solution:

Traffic is as seen on by the IMC. Therefore, site only traffic such as denies and local interconnect will not be seen. If no traffic is seen the NM and BCU/CAL/PI may not be time synched. Log into the BCU/CAL. Do stat-e-sx, where x is a site tour radio is on. If bad time stamp is indicated, check source of MOM PC clock.

15.10 POOR SYSTEM PERFORMANCE

Problem:

System is slower than usual.

Solution:

1.IPMAP autodiscovery may be enabled. From the OpenView Main menu select Options -> Topology/Status Polling:IP and turn off the polling Master switch (raised button).

2.Do ps -ef grep edacs

Only one instance of each of the following three processes will be running an a NMS:

root	196	186 0 Sep 16 ?				3:45 edacs_nm
root	299	1	0	Sep 16	?	0:00 /usr/EDACS/bin/edacslog
root	301	1	0	Sep 16	?	1:48 /usr/EDACS/bin/edacs_licservd

There will be one instance of each of following three processes running for each user. If there are more processes than simultaneous users, a user could have improperly exited and left processes running with no UI attached.

guest 20060 20059	0 07:10:44 ?	0:00 /usr/EDACS/bin/edacsd
guest 20061 20059	0 07:10:44 ?	0:00 /usr/EDACS/bin/edacsi
guest 20062 20059	0 07:10:44 ?	0:00 /usr/EDACS/bin/edacsm

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Contents User’s Guide LBI-39169 Table of Contents Transferring Device Files Monitoring Performance Trends Configuring Edacs DevicesUsing Openview Network Node Manager Monitoring REAL-TIME Call ActivityGlossary Index ProceduresTroubleshooting List of Figures and Tables Edacs Menu on Main Menu BarTraffic Filter Window This page intentionally left blank Section PrefaceManual Organization Preface Related Ericsson Publications DocumentationHEWLETT-PACKARD Documentation Jessica PBX Gateway Documentation System Manager DocumentationData Gateway Documentation Miscellaneous Ericsson DocumentsIntroduction Accounting Management Fault ManagementConfiguration Management Security Management Access LevelsPerformance Management Assisted Map System AccessHierarchical Maps GenerationBackground Network Configuration. PresentsEdacs NM Menus and Their Functionality Map OverlaysNetwork Manager Basics Pulldown Menu Selection Procedure Using the MousePulldown Menu Selection Procedure Using the Keyboard Editor OptionsMAP Traversal Example of Map TraversalExample of Exploding a Switching Center and Site Icon Startup Procedures Starting a Network Manager Work SessionLogging OUT of the HP VUE Session Ending a Network Manager Work SessionLogging OUT of the Network Manager Session Retrieving the Software Version Subcomponent Software VersionsNetwork Manager Software Application Versions Function Help Edacs HelpTask Help Notification through the Event Notification Interface Monitoring Edacs Fault ConditionsDetecting and Isolating Faults Alarms Notification Through Icon ColorIcon Color Status Colors/LevelsCategory Status Status Meaning Condition Fault Configuration Fault PropagationReporting Faults Alarms Disabling Events at Remote Agent Devices Latching Transient EventsAssociating Actions With Events UnManaging Devices Fault Updating Managed DevicesSetting-up Threshold Oriented Events at RTM Devices Managing DevicesSelect the Edacs Faults Summary menu item Identifying the Cause of AlarmsUsing Hierarchical Maps Using The OpenView Event Browser Edacs Fault MenuNotification of New Events Selecting Events Within a ListLocating Source of Event Deleting EventsFiltering Events Obtaining Detailed Event InformationMonitoring Edacs Fault Conditions Configuring Edacs Devices Integrated CEC/IMC ManagerStarting The CEC/IMC Session CEC/IMC Manager Main Window and Menu BarSite Channel Configuration Example Screen System Options for Digital Console Pre-empt Example ScreenTelnet Sessions to the PI, BCU, CAL, and EDG Telneting to the System ManagerSystem Manager Login Screen User Action Logging Transferring Device Files Transferring PI Activity Data Using FTP PI Activity Data Transfer ExampleTransferring a BCU Billing Record Using FTP BCU CDR Data Transfer ExampleTransferring System Manager Activity Data Using FTP System Manager Activity Data Transfer ExampleUsing TWO-DIMENSIONAL Line Graphs Monitoring Performance TrendsLine Graph Example Customizing Line GraphsMonitoring Performance Trends Tracking Edacs Device Utilization Performance Criteria. SelectTracking Edacs Device Accessibility Edacs Performance / Accessibility MenuComparing Performance from Multiple Sites or Nodes Edacs Performance Compare MenuMonitoring REAL-TIME Call Activity MonitorUsing the Multisite Monitor Application Multisite Monitor Display ExampleFiltering Call Traffic Multisite Monitor Menu BarTraffic Filter Window Viewing Call Type Colors Displaying Site Statistics Rows Indicating Quiet DropsUsing the Site Monitor Application Site Monitor Display ExampleTurning On Statistics Rows Setting The Time FieldsChanging Phone Call Keying Update Parameters Adding The Phone Digits ColumnVIEWING/GRAPHING Performance Parameters Using Openview Network Node ManagerLOADING/UNLOADING Mibs Adding Custom Menu ItemsEvent History Threshold Traps on Collected DataViewing Historical Trends Customizing Event Messages and ActionsBackground Geographical Maps MAP SnapshotsMultiple Edacs Network Manager Sessions Integration with Other Network Manager ApplicationsIcon Bitmaps Customizing Icons 13.13.1 Icon LabelsObject Descriptions Loading MibsSystem Shutdown Procedures ProceduresRebooting the Network Manager Device Polling IntervalClock Polling Interval Polling Interval SetupClock Synchronization Modifying Event DescriptionsAdding a Connection Adding Symbols to Edacs MapsDeleting Symbols SM message file Customizing MSM/SM SITE/DEVICE LabelsMSM message file Verifying AN Object WAS Deleted from the Openview Database Adding Descriptions to ObjectsDeleting Orphaned Submaps VIEWING/MODIFYING Edacs Identifiers VIEWING/MODIFYING Trap Severity LevelsMapping Severity Level to Icon Color Restoring Default Event DescriptionsCreating a Full System Image Backup Restoring a Full System Image from the Backup 15.2 MSM/SM does not Show PI Traffic TroubleshootingCD-ROM does not Work Attempt to LOG in FailsRPC Failures Edacs Icon is BlueEdacs Icon is Brown MAP Generation Verify Operation is not Working ProperlyPoor System Performance Popup States no Node LicensePerformance not Showing Traffic System Manager Snmp Sets Failing Cd /usr/lib/netls/conf NetlsconfigIFOR/LS Confused UsersIMC Detected Link Failures 15.15 MSM/SM OUT of Color MAP EntriesPopup Warning Multinode Traffic not Seen Correctly on MSM SessionsGlossary Term DefinitionCcitt CAMCAP CD-ROMData CNICtim DpramELI EdacsEDG Fcaps GetcIMC HP OV NNMIEA IsdnMOM PC MAUMIB MIM MOM NIMPMU PCMPDU PstnRSM ScatTDM SnmpTCP TftpUPS TSIUDP VmimIndex IndexIndex Ericsson Inc