Sipura Technology SPA-2000 manual Attendant Call Transfer, Unattended or Blind Call Transfer

Service Description

Attendant Call Transfer lets a customer use

their touchtone phone to send a call to any

other phone, inside or outside their business,

including a wireless phones.

User Action Required to Activate or Use

While in a call with the party to be transferred:

Press the switch hook or flash button on the

phone to place the party on hold

Listen for three short tones followed by dial

tone

Dial the number to which you will transfer the

caller

Stay on the line until the called number

answers

Announce the call

Press the switch hook or flash button adding

the held party to the call

Hang up to connect the two parties and

transfer the call

Note: You can hook flash while the 3rd party is

ringing to start an early conference. Then hang

up to complete the transfer without waiting for

the 3rd party to answer first.

Expected Call and Network Behavior

When the user presses the switch hook or flash

button, the transferee is placed on hold. When

the user successfully dials the transfer number

and the party answers the transferee can be

added to the call by pressing the switch hook

or flash button creating a three-way

conference. When the user hangs up the

phone the transferee and the called party

remain in a call.

User Action Required to Deactivate or End

Not applicable.

Service Description

Unattended or “Blind” Call Transfer lets a

customer use their Touchtone phone to send a

call to any other phone, inside or outside their

business, including a wireless phones.

User Action Required to Activate or Use

While in a call with the party to be transferred:

© 2003 Sipura Technology, Inc

Proprietary (See Copyright Notice on Page 2)

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