Sipura Technology SPA-2000 manual Where to Get Support

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5. Where to Get Support:

For support questions related to your Sipura Technology product, please contact the company from whom you purchased the SPA-2000 or an authorized Sipura Technology reseller.

Other Ways to Contact Sipura Technology Technical Support:

Partners, Resellers and Distributors of Sipura Technology products may use the below information to contact Sipura support.

Email: support@sipura.com

Fax: 408-572-5671

General Technical Support Hours: 9:00am to 5:00pm PST – Monday through Friday

© 2003 Sipura Technology, Inc

Proprietary (See Copyright Notice on Page 2)

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Contents Sipura Technology, Inc DecemberDisclaimer Please Read Use of Proprietary Information and Copyright NoticeTable of Contents Sipura Technology, Inc SPA-2000 User GuideProduct Description SPA-2000 Hardware OverviewDefault Handset Blink Behavior Rate Status LED DescriptionStatus Description Installation Overview Software ConfigurationFirmware Upgrade Firmware Upgrade via TftpFirmware Upgrade via PC Utility Program IVR InterfaceIVR Conventions SPA-2000 Interactive Voice Response IVR Menu ExampleIVR Action IVR Menu Choice Parameters 100Requires Password 101110 111Administration Privileges SPA Web InterfaceWeb Interface Conventions Basic and Advanced Views SPA-2000 Web Page Configuration Default Values SPA-2000 Information Web Page Advanced Admin ViewSPA-2000 System Configuration Web Page Advanced Admin View SPA-2000 SIP Configuration Web Page Advanced Admin View Sipura Technology, Inc Proprietary See Copyright Notice on SPA-2000 Regional Configuration Web Page Advanced Admin View SPA-2000 Line 1 Configuration Web Page Line 2 Is Identical SPA-2000 User 1 Configuration Web Page User 2 Is Identical Configuration Parameters System ParametersProvisioning Parameters Upgrade Parameters Protocol ParametersSIP T1 SDP Audio Codec Names Parameter Name Description Default NAT Support Parameter Name Description DefaultUser Account Information Parameter Name Description Default Line 1 and Line 2 ParametersSupplementary Services Enable Audio Settings Parameter Name Description Default Dial Plan Parameter Name Description Default Polarity Settings Parameter Name Description DefaultUser 1 and User 2 Parameters Speed Dial Settings Parameter Name Description Default Call Progress Tones Parameter Name Description Default Regional ParametersRing and CWT Cadence Parameter Name Description Default Control Timer Values sec Parameter Name Description Default Page Miscellaneous Parameters Parameter Name Description Default Call Statistics ReportingSystem Status Line 1/2 StatusUser Guidelines Call 1/2 StatusBasic Services Enhanced ServicesOriginating a Phone Call Receiving a Phone CallCalling Line Identification Presentation Clip Call Waiting To block Caller ID on all outbound calls, doFollowing Disable or Cancel Call Waiting Call-Waiting with Caller ID Voice MailAttendant Call Transfer Unattended or Blind Call TransferCall Hold Three-Way CallingThree-Way Ad-Hoc Conference Calling Call ReturnAutomatic Call Back Call FWD UnconditionalCall FWD Busy Call FWD No Answer Anonymous Call Blocking Distinctive / Priority Ringing and Call Waiting ToneSpeed Calling Up to Eight 8 Numbers or IP Addresses Sipura Technology, Inc Proprietary See Copyright Notice on Where to Get Support Appendix I Dial Plan Administration Dial PlanPage Xxx 4911 1 2-9xx